Diamonds Factory reviews

Diamonds Factory reviews

Excellent
9.6
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Excellent company

I received my ring from Diamonds Factory today and it is absolutely stunning! I did my homework before purchasing from Diamonds Factory and discovered that diamonds from High Street Jewellers were rarely certified, and the ones that were, were of inferior quality and treble the price!! Customer Services were also very helpful when a week after I placed my order I decided to upgrade the diamond to VS2. I was warned that this could delay the delivery of my ring, but in fact it arrived exactly 3 weeks after my original order was placed. I can't rate this company highly enough.
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Review by confirmed purchaser

The epitome of elegance

Beautiful ring - superb quality - great price
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Review by confirmed purchaser

Great prices and fantastic service

I would recommend Diamond Factory to anyone. Great service, fantastic communication! Nothing is too much trouble.
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Review by confirmed purchaser

Excellent service and good security.

Good range of goods. I had already costed items at high street jewellers and found then diamonds Factory a much better deal. Good customer service over the telephone as I had a couple of queries. Secure site. Would certainly recommend and use again.
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Review by confirmed purchaser

Outstanding service!

We decided to book an appointment at the office in London and we were told all about the different diamonds and it we felt that it made the experience more enjoyable. When we made our decision on what ring we wanted, we were 100% happy that we knew exactly what we were ordering whereas if we had ordered online we probably would of gone on the price. The staff were extremely friendly and knowledgeable. We would happily recommend this company to anybody.
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Review by confirmed purchaser

Very professional and safe service

I was worried about buying on line but the experience couldn't have been better. The process of buying was simple and they kept exactly to the time limit. You can log in to confirm the order and you get an email to let you know your ring is on the way.
Some told me I shouldn't buy my engagement ring this way but they were the only people who had exactly what I wanted! Thank you
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Review by confirmed purchaser

EXCELLENT PRICE AND SERVICE

Excellent price. I needed to change the size of the ring after i had ordered it and this was carried out with no fuss. Would recommend to anyone
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Review by confirmed purchaser

Top service, good price.

Very professional service.
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Review by confirmed purchaser

1'st class service

Was a little concerned about ordering online , but everything went as they said it would , came well before the stated delivery date an is well liked my fiancé
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Review by confirmed purchaser

fantastic value for money

my tanzanite ring from the diamonds factory was a present from my husband, i am so pleased with it.......the ring came in a beautiful presentation box and a certificate of valuation for insurance purposes, i would definitely use the diamonds factory in the future and would thoroughly recommend them to friends and family.........love it when i get compliments about how beautiful my ring is.
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Review by confirmed purchaser

Happy Wife to be!!!

Valentines Day 2014; after a wonderful meal cooked by my then boyfriend\partner he asked our children if what he had mentioned earlier was still ok, I looked at each of them slightly confused and was then presented with the most beautiful diamond ring - the ring is that perfect that I daily take it from my finger and admire it!!! Comments from friends, family and colleagues are all 'the boy did good!!' And now in 'wife to be mode' I decided I was more qualified to write the review!! Fantastic in every way - thank you!!!!
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Review by confirmed purchaser

Beautiful rings but generous sizes

Both my engagement and wedding ring came from here. Excellent customer service and beautiful rings. I have had many comments, friends and strangers, on my engagement ring. I love them but after measuring myself with the provided ring measurer they have come much bigger, I need at least a size smaller, so will have to get them re-sized. My H2B has also had the same problem with his wedding ring.

Other than that we are both very happy with service and quality.
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Review by confirmed purchaser

Excellent quality with exceptional service

Originally I was quite worried about purchasing such an expensive item online. I can honestly say that the quality of the ring and diamond is much better than what I could have purchased on the high street with the same amount of money. I think the 3d modelling really helps you to pick the design you like most. I needed the ring within 3 weeks and was kept up to date by the customer service team throughout my order. I'm very happy and so is my fiancé!
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Review by confirmed purchaser

Top quality - great service

Very well received engagement ring from Diamond Factory! Excellent quality and much better value than the high street (better design too). Top marks!
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Review by confirmed purchaser

Oxford Street product and service at Souk prices

First purchase from this particular company, great website to tailor product. Received a call saying the bracelet arrived under weight (would I have known).
I have valued this and previous similar purchases independently, not disappointed.

Thanks again
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Review by confirmed purchaser

Fantastic service: friendly and helpful

Lovely people, no hard selling, very reassuring. Plus she said yes when I showed her the ring!
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Review by confirmed purchaser

Great service , stunning ring :-)

My now fiance and i went to the Diamond Factory office in Hatton Gardens to choose the ring in December last year...Sarah was very friendly and helpful and explained to my fiance about the 3 C's .We ended up choosing a 1 ct oval shape solitaire on a bevelled platinum band . The ring was bespoke as i chose a different band that was shown on the website for the oval shaped diamond .We were told because it was bespoke it would take about 5 weeks to make .Few days after we had visited Hatton Gardens Sarah sent me a series of detailed images of what the ring would look like for our approval. I asked her not to communicate with me when the ring was ready but just to contact Dave so it would be more of a surprise when Dave proposed. He finally did on Valentine's day and the ring is absolutely stunning !It has attracted a lot of admiring comments from friends and family ...It came with a GIA certificate which is a bit more expensive but worth it in my opinion for valuation purpose. I had done a lot of research before going to diamond factory and knew quite a lot about diamonds myself through reading and travelling to diamond factories in South Africa, i knew you get "ripped off" on the high street jewelers being sold inferior diamonds at premium prices!My ring is valued at almost twice the price we paid and that's the price i had been quoted by the jewelers on the high street !So my advice is learn about the 3C's about diamonds which is explained on their website then decide what you would like and if you can make a visit to the diamond factory then go .If you cant visit the shop just order online with confidence. You will not regret it and save a lot of money ...Thank you Sarah and Diamond factory for my beautiful engagement ring! Will probably buy our wedding rings there too!:-)
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Review by confirmed purchaser

What a great service.

My wife had a certain design in mind for a combined eternity and wedding ring. All the local jewellers couldn't help as they didn't make rings themself, so would have to get it made elsewhere. One of them mentioned that they would have to get it made at Hatton Garden.

My wife found the Diamond Factory's website and there was the exact ring she was looking for. I ordered it and within three weeks it had been made and delivered.

She loved it and said it was better than she had expected. She said she had emailed the Diamond Factory to say how pleased she was and within the hour she had a reply. Great Service.

Only trouble now, I can't get her off the web site.

Many thanks to the Diamond Factory.
Alan and Nicky x
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Review by confirmed purchaser

A friendly, informative and helpful service from experienced, knowledgable staff. Highly recommended!

My fiancée and I had been referred to The Diamonds Factory by a friend of hers and it was definitely a beneficial recommendation. After browsing the website for preliminary ideas, we had a meeting with Sarah who sat down with us and guided us through all of the options; diamond size, clarity, ring material and a variety of clasp designs.

There was never any unwanted pressure to purchase and all advice was offered in a friendly manner. We then went away and had a look around the other jewellery shops in Hatton Gardens (where the staff generally approach you for a bit of a hassle as soon as you see the window) but ultimately knew we had already found the one we wanted. So, we placed our order and I was able to collect it after 2 weeks. We did have to get a resize but this was completed without any problems, or additional cost, within a week. All of the other members of staff I encountered during this process were also very friendly.

Overall, the service was excellent and I definitely recommend making an appointment to have a look at their good selection of products.

Thank you for all of your help!
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Review by confirmed purchaser

Excellent Service and Great Price

Wanted to give my wife an eternity ring. Got an amazing price and really good service - the ring was delivered in less than 2 weeks.
This was the second time I bought from DF - and I will come back again.

Thanks DF

Our Promise

Superb value

Superb value is what sets us apart from the hyper-inflated prices you’ll find on the high street and on the web. Check out now.

Personal Viewing

We are happy to receive visitors to our showroom in the world-famous Hatton Garden in London.

Bespoke design

If you require a super-special piece of unique jewellery, please rest assured that we are delighted to provide an exclusive bespoke design service.

Our heritage

With four generations of expertise guiding us. We’ve grown into one of the most trusted jewellers in the world.

About this company

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We are a globally trusted purveyor of affordable, ethical, high-quality diamonds and jewellery. Our collection is sold in more than 70 countries around the world and we have key offices in London, Paris and New York, with new offices and showrooms opening each year.
 
We are renowned for providing exceptional diamond jewellery at affordable prices. Combined with our first-class Customer Care Team, it’s easy to see why over 50,000 happy customers have chosen to buy their diamond jewellery from us.

Visit Diamonds Factory

Contact information

Call us on: 0800 072 1170
We live here: 2.05 14 Greville Street
EC1N 8SB London
United Kingdom

Category

Diamonds Factory is ranked 15 out of 89 in the category

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