I would happily recommend Diamonds Factory to friends & family, so you can't say better than that! I ordered an engagement ring for my fiancée & Sarah was extremely helpful over the phone. Thanks to her advice, I opted for a slightly higher standard of colour and clarity than planned, but with a very slightly smaller carat. Went for a 0.70 carat, VS2 in 18k white gold. Proposal was on my other half's birthday in New York at the top of the Empire State Building. She said 'yes' and is thrilled with the ring! Thank you Diamonds Factory!
I originally bought the engagement ring, which had to be returned in order to be resized. Due to living overseas, customs held up the item which caused a bit of undue stress. Diamond Factory were brilliant constantly chasing up the item to be released by customs and keeping me in the loop.
Due to the excellent service I ensured we bought our wedding rings through Diamond Factory, again they were excellent. Especially in giving me advise to which was the best ring to accompany the engagement ring with and the most cost effective.
I wouldn't hesitate to recommend diamond factory to anyone, also the price / quality is second to none.
I had shopped around for a while to find the perfect earrings to celebrate my graduation! High street stores had awful colour and clarity for the price - my earrings from the Diamonds Factory were extremely reasonably priced, and I could tailor make my earrings to my exact specifications, which was amazing. The design is also much nicer than anything I had seen in other store. I waited around 2 weeks for their arrival and it was so worth it - they're even valued at almost double the price I paid for them. My fiance had also bought my engagement ring from the Diamond Factory 4 years ago and that too is amazing and excellent value for money - I recommend it to everyone! Please don't hesitate to buy online!
Ordered a one carat diamond ring in platinum for my birthday. I must admit I was a little worried to buy such an expensive purchase on line however I was not disappointed. I had previously trailed the high street only to find the quality and colour of the diamond I wanted did not exist even secondhand! My ring arrived 21/2 weeks after purchase and it's absolutely beautiful. I did opt for an D colour and it was certainly worth the extra money. All emails are answered immediately so buy with confidence and ENJOY !
My product arrived in good time and was packaged and sent securely as promised. The product met all my expectations and I certainly wouldn't hesitate to use Diamonds Factory again. Very easy experience and a great saving at the same time.
I would recommend diamonds factory to anyone. The online system is very good but I wanted something bespoke. I recieved prompt response to an email followed by brilliant support from Tony over the phone.
The whole process was very easy and well supported with the final item being delivered exactly when I had requested. The three week turn around is very good and they seemed very amenable to deliver at a time conveinient to me.
Really pleased with the service and the quality of the item is spot on. Very very pleased.. Brilliant service especially considering how reasonably priced they are
I phoned the Diamond Factory for help in choosing an Eternity Ring - The girl I spoke to was extremely helpful and able to answer all my questions she even gave me her direct number just in case I had any problems - The ring arrived and I was delighted, it is amazing and so much cheaper than same type ring in the shops - I would definitely use the Diamond Factory again if I am ever lucky enough to be bought another Diamond ring
As I was in London for a weekend for our 1st wedding anniversary , I ordered a ring a couple of weeks in advance as a surprise for my wife,so we could collect at there showroom . I made an appointment for collection, easy to find the place, and the gent who saw us was so helpful and professional. And when he produced the ring, it was absolutely stunning my wife was gob smacked as she had no idea. It was a white gold with bagette diamonds eternity ring, even I was taken back with the price I paid for it. I would highly recommend to purchase from here, and as for me I will be buying again. So thank you Diamond Factory for everything and making a very happy couple
Buy on the high street if you will, but the rings from here will cost you about 60% of the high street price. They are certificated diamonds and I have had them checked in a local high street shop and they agreed with the valuations as stated by diamonds factory
Had doubts like most people about buying high value product over the internet and decided to visit the shop before purchase, as much to finalise my choice as well as checking out the store. I was glad I did as theres nothing quite like seeing and touching the real thing and my original choice from viewing the internet would not have been as good as the one I finally decided on after seeing in the flesh.
Service was very good and the ring arrived earlier than quoted and was exactly as described. Very pleased with my purchase and although I haven't had it independently valued, Im confidant it's a good deal compared with the high street
My husband and I recently ordered my eternity ring from Diamonds Factory. We did a lot of research before deciding to purchase. I was nervous regarding placing such a high value order with an internet based company but I needn't have been. I received the ring last week (in 2.5 weeks exactly as promised). It was very well, and discreetly packaged, sent by recorded next day delivery. The presentation box and certificates are all perfect and the ring is simply stunning. I literally could not be happier with it. And all for half the price of the high street. I would not hesitate to recommend this company to anyone considering ordering a special diamond piece of jewellery. I have received so many compliments on my ring and I am absolutely delighted with it! Thank you!
Bought as a surprise by my boyfriend now fiance, he had used the site to find out about diamonds, their clarity and colour, and then he choose a beautiful,very sparkley ring, 3 diamonds 1 1/2 caret total
Great quality diamonds and every one who has seen it has commented on their quality.
He has told me that the buying process was very simple and easy. The ring arrived when it should, the sizing was perfect. A very good way to buy diamonds
I wanted to get my wife a ring to mark our 25th anniversary and spent some time looking around the normal high street retailers but couldn't find anything that matched what we were looking for it was very much a luck and chance. I looked at reviews and found Diamond factory. After looking online we decided they had so many options and variations of what we wanted that we needed to use there viewing suite in Hatton Gardens. After a short visit the right size and design was so much easier to choose, and when you are investing a relatively large sum of money why put it all to chance. The service from viewing through selection and collection was excellent and we were very pleased with the overall costs which was much much cheaper than the high street. I would highly recommend Diamond Factory to anyone looking for quality jewellery.
I found Diamonds Factory through a Google search and spotted a design that I liked straight away. I wasn't sure at first about ordering such an expensive item online so made some independent checks on the company. Everything checked out so I went ahead. Ordering and payment were very easy. Delivery was as advised and my wife loves the ring which is exactly like the photos online. Yes, I'd recommend to a friend.
Bought engagement ring not only was there a fantastic personal tailored service the ring was made and delivered before time. Obvoiusly i guessed the size incorrectly so re sizing was not a problem, visited the store and from start to finish was helped by Tony who is a legend. He knew exactly what to do and gave us both a very honest consultation to the extent we had the wedding ring bespoke made from a picture we found. Again Tony ensured we did not have to spend more than we needed to with his straight talking honesty. Wedding ring looks amazing and perfectly fits with the engagement ring due to Tony's assistance in design. We had to ge the engagement ring resized again due to the wedding ring position on the finger it moved the engaement ring to a slightly thicker part of the finger, not a problem and we even got a free polish and shine. Due to the savings on the ring we had 5x more diamond put in the ring than the picture we provided again delivered before time. Then all there is to say is that we saved over 50% what we would have paid on the high street including the bespoke wedding ring. Now i am singing Diamond factory's and Tony's praises where ever i go. How can you go any where else when you can shop from here? You must be mad if you do. Hope the wedding planning goes as smooth as the ring purchasing. A++++++
Absolutely brilliant service. The Eternity ring ordered was a surprise for my Wife on our 10th wedding anniversary and she loves it!
Amanda was amazing as she even personally delivered the ring to our house so it was received the night before our anniversary. We had to return the ring for a re-size that was an easy process with recorded delivery back to our house.
Would definitely recommend and use again.
I bought my Wife a solitaire .50 carat ring for a special birthday. The ring was just as advertised, stunning, just like my Wife!
The scheduled delivery date was after the big day, but after emailing Customer Services they ensured the ring arrived before my Wife's birthday.
I would definitely recommend this company to Family & friends.
I was a little nervous about buying such an expensive and important gift such as an engagement ring online initially but as soon as I saw the reviews I gained the confidence to pursue. Having then spoken to Rosy who was so helpful in answering any of my questions and not pushy in any way, I eventually ordeed the ring which was delivered on time and quicker than their normal lead times. The ring is absolutely stunning and my 'now' fiancee is absolutely 'blown' away with it. Even when I needed the size changing urgently it was rectified and sent back within a week of it being sent off. Amazing ring, amazing service and amazing value for money.
Very pleased with my purchase!
You can imagine that purchasing an engagement ring worth nearly £5000.00 is a scare to say the least but when buying it from the internet it becomes something completely different. I was very happy to see the ring turn up at my door but even more happy to see that the 1 inclusion in a big 1.25 carat solitaire was hardly noticable at all. I did however pay for E colour to have it sparkle bright regardless.
Thank you Diamond Factory, you have a happy guy here but more importantly you have one seriously happy girl that I can now proudly call my Fiancee.
I visited the store in Hatton garden one Saturday after making an appointment over the phone, I ordered my full eternity ring that day and it was delivered 3 weeks later, great service, beautiful ring, very helpful staff at the office and on the phone. Will definitely buy from you again. Thanks
I took the plunge and purchased a ring in early October, I admit I was weary of buying from the internet for one the stigma of it and two, the fact I would not see the ring before it was delivered. Diamond factory offer a money back return if you are unhappy in anyway which put my mind at rest somewhat. I can't fault the company in anyway what so ever. my better half is delighted with it and the centre stone I specified has lots of "fire" and looks great. I would recommend Diamond Factory to anyone.
I went along to the Diamonds Factory outlet for an engagement ring as I had an idea of what I wanted but no clue in terms of clarity and colouring, and the sizing was a bit of a mystery. Sarah and the guys there helped me out amazingly, showing me all the options and advising me on what I could get for my budget. They even helped me get the size perfectly! The service was very bubbly and were genuinely excited for me. I won't need to, but I'd definitely buy there again!
I bought myself a lovely Diamond stud earring. Probably the most expensive item that I have bought over the internet without actually seeing the item first hand. I stipulated the grade, cut and carat weight etc so I knew beforehand the quality of the stone that I was expecting. Its a daunting experience - to buy something without actually physically seeing the item concerned - Fear not - I was not disappointed when the item arrived, Stunning gemstone and something which I am very pleased with.
WOW - fabulous fabulous sparkler - 1/2 carat white gold engagement ring for my son to propose to his lovely girl - she said "YES".
Fantastic company - my husband surprised me with a 1.5 carat new engagement ring and when our son said "mum can you help me buy a ring" I proudly pointed him in the Diamonds Factory web site. Fantastic value - high street shops were treble the prices. Great service and speedy delivery - thanks x
I wanted to buy an engagement ring but where from. After much investigating I decided that Diamonds Factory sold the ring that I believed looked the best at a price that I could not match elsewhere. After reading reviews I decided to go ahead and order. I did this by phone where I was provided with further help and advice. I required the ring in less than 4 weeks as I planned to propose on holiday; this was not a problem and had it delivered the week prior. Luckily my partner said yes and absolutely loves the ring; it really was made excellently, the diamond is wonderful also the setting in white gold was really something too. The week I came back from holiday the valuation certificates came through. I would like to thank the staff at Diamonds Factory for all their help and advice. I would highly recommend this company as everything is legitimate, professional, the ring is perfect and service was great, especially the after sales when I needed advice about certification. Thank you Diamonds Factory :)
My wife chose a ring for her birthday and with a little trepidation I ordered it on line at Diamonds Factory. The ring took longer than I anticipated to arrive but I hadn't read the terms on the order. My wife was VERY happy with the ring when it arrived but I had chosen a size that was slightly too large so DF accepted the ring back and re-sized it without charge. Very satisfied and would definitely use them again.
Can't fault the service - helpful and courteous advice and assistance offered. I am delighted with my half eternity ring. Better than anything I could afford on the high street. Really helpful on website to see exactly what each variation will cost. Delivered on date specified. First class.
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