Digicare reviews

Digicare reviews

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6.6
from 0 - 10
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9 Trustpilot review(s)
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Thanks, Very please

Sent my laptop for repair on Monday this week and received it back this morning, all looking good so far and both the issues I reported fixed :) Great Service
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Excellent

Laptop sent for warranty repair. Fast collection. Fault fixed. Fast return. Good comms. Job done.
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Crap Customer Service

Before Christmas I sent my laptop to Digicare to replace my broken keyboard. I had spilt some liquid over it and excepted that being my fault and the laptop being out of warranty, to pay the charge of £150ish. They returned the laptop very quickly and I thought great, until I begun to use it. the keys were clunky and sticking, So just after Christmas I rang and arranged for the laptop to be returned, I sat back and waited. After two days I rang them! to be told I had liquid ingress on the keyboard and as such they will not repair it under warranty. Following a rather heated conversation and a total denial on my part I was met with "if you want it back you'll have to pay £29". I have since paid the charge to get my laptop back and upon arrival I was all over it like a rash looking for evidence of liquid, guess what, I didn't find any. Even using a powerful torch I was able to make out some tiny and I mean tiny spots on two keys.
They sent some evidence with an explanation but I could not see any marks apart from one spot on the F5 key. I think their ethics towards customers is shameful, and of course I will take this further. My opinion is if you have a problem don't use them. £190 for a keyboard that is awful to use is just a joke. To add insult to injury they added a leaflet for an extended warranty, just a joke company use someone else.
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3 attempts to repair laptop and STILL got the same fault

Samsung use this shower to outsource their computer repairs, 3 times they have had the unit and the fault remains (memory problem) where they replaced the hard drive (for a memory problem?!?) then the motherboard, and then sent it back with no fault found... It's been with them 43 days and the are useless. Calls never returned, fobbed off with the technician are at break for 15mins (at ANY time of the day!) and have to deal with a receptionst who has no technical knowledge. Unit with a 3rd party to asess and report back to Samsung for a replacement/exchange. Also, Digicare sent it back NFF as 3 hardware changes and you get a replacement from Samsung - that has been denied me 'cos of thier incompetence!
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general

Very poor after sales support, no reply to email
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update

computer arrived Tuesday after delay. computer has frozen twice in 24 hours. power supply has just started to flicker on/off again. ms software such as outlook playing havoc. definatly still problems, i will update further
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Quick delivery, email responses and refund

Ordered a Samsung replacement cable which was delivered when expected. Unable to fit cable and requested a refund. Email responses were quick and helpful. Refund was prompt. No complaints re the company or item. Unfortunately I was unable to repair my netbook!
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Given the run around

Ordered a keyboard for a laptop and was told delivery would come on monday. After 2 days still no sign even though digicare say that it has been sent and UPS telling me that the parcel is still on site !! very poor customer service, agree use at own risk, i wish i had read this before ordering with them.
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Away with the fairies this lot.

Use at your peril. Sent our order to totally the wrong address, and late. Called them and they don't even recognise their own order numbers. They told me I had quoted an old invoice number. I quoted the ORDER number from the receipt order confirmation email. Said they would resend the goods, but this was after talking to 3 people of over 15 minutes.

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Digicare Details

About this company

Digicare is Samsung's exclusive service provider for all faxs and printers sold and used in the UK. Digicare, DigiCare, Digicare.co.uk

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