DigiSub.co.uk reviews

DO NOT BUY FROM THIS SITE!

they took ages just to get my code to me and when i did get my code it didn't work i got error messages and i have sent them several emails and no reply. seems they are scammers.

please do not use

i ordered an xbox live code 24 hours ago and still not yet recieved it .mailed them several times and still no reply or code . the cheeky shits even took the money out my bank straight away daylight robbery i will not be using these again.
PLEASE BE AWARE DO NOT USE

Bad service and bad after sales

This company has been nothing but problems for me and I advise that you do not make any purchases.

When I first made a purchase it took a couple of days not hours, the second time wasn't so bad but on the third and last time one of the vouchers sent to me didn't work and when I sent an e-mail to the company they didn't respond to me.

they owe me a £15 itunes voucher and wont respond to me e-mails, I will never buy from them again

Great fast and smooth transaction and delivery

Done exactly as it tells u on the page, once i paid and sent over the info to digsub, i received the coins very quickly.

All Good. A Bit Slow But They Did Deliver!

Ordered an anti virus code from DigiSub. Was not the 10 minute response time as they were stating but they did deliver the goods in which I am more than happy with.

Never using them again.

They used to not be so bad, nothing amazing but now it has been 3 days since I ordered an xbox code which is advertised as being delivered the same day, I got no code and yet the order says it has been delivered, I have tried contacting them several times and no response, guess I'll have to see if anything will happen on day 4 but as far as I'm concerned they've stolen my money.

Update:

Got the code eventually, still will not use them again, there is much better websites which I will be using.

Shopping Experience so far is poor

Good website and apparently good and efficient admin staff , I received the Product Name and serial number immediately following payment, Despite telling me with my account details that the product has been emailed it remains elusive despite contacting customer service for advice via email which seems to have been ignored. Come on Digisub.co.uk GET YOU ACT IN ORDER.

Changed my opinion slightly. It took Digisub a long time to respond to my questions and to fulfill their side of the deal by delivering my software link, however they have come through in the end and I thank them for that.

I will buy from them again.

Waste Of Time

I Have Ordered Codes Approx 20 Times In A Couple Years, Not Once Have They Delivered Within An Hr, Let Alone 10mins, Im Currently Awaiting xbox Points "Same-Day" Since Yesterday.
I Also Sent An Email Requesting My Code But As You May Of Guessed They Are Taking Thier Time To Reply.
All I Suggest Is To Be Patient And Go To A Supermarket The Following Day And Pay The Extra Pound Or Two, To Actually Recieve An Instant Code.

PLEASE DO NOT USE DIGISUB!!!!

I ordered an Xbox Live Subscription on 19/11/2012 and was finally told on 23/11/2012 that "We are still awaiting stock for this, please accept my sincerest apologies. If you would like a refund please reply to this email. We expect stock in the next day or two."

I told them if it was only going to be a day or 2 then not to worry, otherwise I would like a refund. Subsequently to that I sent numerous emails to them asking for a refund to which I received no reply.

2 months later (06/01/2013) I received the code. Still trying to get a refund and no reply, there is no was of contacting them and I have tried email, facebook and have just been in touch with their accountants.

I would mention a good alternative company but this would probably violate the terms and conditions of this site and I want people to read these comments.

AMAZING, NOT EVEN WORTH GOING TO ANYBODY ELSE!

Forget game.co.uk or gamestation. These people take 5 minutes to deliver where as others take up to 24hrs! Would recommend!

Points Arrived

My order has now been received however I must apologise to the guys on the site as the problem with my order was actually my own fault as I can't spell my own email address correctly. Thanks for sorting it out folks an apologies for the mix up.

NOT INSTANT BUT GOOD CUSTOMER SERVICE ONCE AVAILABLE.

WAITED LONGER THAN EXPECTED BUT GOOD SERVICE AND DELIVERY WHEN IT CAME TO IT. WOULD RECOMMEND DUE TO CHEAP PRICES. :)

Issue fixed with a positive outcome

I purchased Guild Wars 2 from Digisub back in July, I didn't really give the game the time it deserved initially but with some free time at Christmas decided to give it another go.

Sadly upon installing the game again I was having trouble logging in, checked my account details with Arenanet and they were all good and correct. I logged a support ticket with Arenanet and their reply was quite shocking to me. It would appear that Digisub have sold me product key that was originally obtained from Arenanets site using a stolen credit cards and thus has been permanently disabled.

I emailed Digisub today and also left a message on their facebook page I have had no confirmation and no updates on how they are planning on dealing with essentially selling me stolen goods.

Update............Once initial contact was established a full refund was given with a very quick turn around.

Catherine Swanney found this review useful

05 January 2013

Reply from Digisub

The customers issue was resolved and a full refund supplied. DigiSub do not support or knowingly partake in any kind of fraudulent behavior and the relevant external trading bodies were informed.

Please accept our sincerest apologies for the inconvenience caused and we hope you get back in the game as soon as possible!

Awesome Great

I ordered XBOX Live for 12 months and as promised "Same Day Delivery" I received it within couple of hours.

Way to go. Thanks DigiSu.

LOVE IT!

At the start I wasn't quite sure if to buy anything from digisub but I just went for it and i was very happy with my coins which were delivered rather quick. Will be buyin some more soon! :)

It's a one stop shop for xbox points and fifa coins, easy to use, and loyalty points too

It is excellent service, it's convenient, and customer support is excellent, especially when live chat is available. One issue to take into consideration with regards to registering, is that there is a need to prevent fraud. However once the first order has been validated, my experience has been fast and efficient service.

excellent company cant fault them at all always come through for me trustworthy 100 %

have bought fifa coins from this company several times now only ever had to wait once longer than expected i contacted them instead of imedietly leaving bad feedback and appologies and explanation given coins delivered as promised will have no hesitation using this company ever . i never usually have to wait longer than 10/15 minutes for my coins and customer service is second to none thanks digisub

does not do what it says on tin

i ordered a 3 month xbox live code 6 hours ago and am still waiting on it being delivered, i have sent 2 email complaints about this order and have still had no reply. i am a verified customer and havent had a problem with delivery before (excluding the very 1st time). this is seriously not acceptable considering my money was taken from my bank account straight away. not happy and certainly would not, at this point, recommend this site to anyone :(

finally got my code after waiting for 19 hours!!!! no explanation or apology for this either. this is what i received :
Your 3 Month Gold Membership is below:

Don't forget the DigiSub Rewards Scheme. Check your points balance now by visiting "My Loyalty Points" under your account link. You can use your points to save money on your next purchase!

Regards,

DigiSub

i will not be changing the rating on this until i get an apology and an explanation, customer service on this site is appalling!

25/12/12 update now my post may be removed for refusing to change it in favour of digisub, still awaiting apology or explanation of sum kind. the customer service i received was shocking so why should i up their rating

15/01/13 update, still no apology but did receive a response to this message as below from digisub. think this reply was 3 days after i place order? not good enough, customer service is very poor

Catherine Swanney found this review useful

23 December 2012

Reply from Digisub

Hi Niki,

Could you let me know your order number so I can this for you?

Regards,
Eddie
DigiSub Support

Best Gaming Subscriptions Site Out There!

I first ordered 400,000 Fifa coins and within an hour they were in my team. Easy check out and then due to receiving loyalty points I ordered another 50,000 coins with £1.66 off. As they were online at the time, my coins were in my bank in 10 minutes. Absolutely awesome site for anything ranging from FIFA coins to PSN cards. Great service and the costumer service is very welcoming. Will definitely be coming again.
Thanks,
- Jack Johal

Great idea, innovative and cheap

Products at a lower price and a more convenient method of delivery - great idea, innovative and cheap thanks.

Quick Refund

I ordered some coins for FIFA Ultimate Team and expected the coins delivered in 24 hours as the site says. After 17 hours the money had been withdrawn from my account but still no coins. I emailed them twice, but no answer so of course i started to worry a bit. After some time they answered to my mails with a e-mail saying that what i had ordered was out of stock and it would be delayed, so i thought i would rather just get a refund. I posted on their Facebook wall, got an apology and a instant refund.
Ok service, no problems with the refund.
YES YOU CAN TRUST THIS COMPANY

Failed to send Xbox points

On Wednesday I placed and order for 4200 Xbox points, and thus far I've had NOTHING back. I left a voice mail to 'verify' myself as a customer, (and heard NOTHING back, I also sent an email to chase, and heard NOTHING back. The site, and on here, says that customers can use the 'Live Chat' service, which doesn't actually exist anywhere I can see on the site, and if it does, its well hidden away.

Indeed if there is a live chat service it should be an option on every page. If I don't hear anything today I will assume the company have stolen my details. So to summarize, NO customer service, & NO communication. I can't suggest to anyone to use these clowns as they seem unable, and unwilling to even attempt to fulfill purchase contracts that unwitting customers wish to take out with them.

Avoid at all costs.

EDIT: So on Friday I finally received a rather terse email from Digisub

'Hi Martyn,
Your order has been completed, we would very much appreciate if you could edit your review on trustpilot.

Regards,
E Ross.'

No apology, or explanation for why it took two DAYS to 'instantly' send my points to me. Aside from this asking me to improve my score rating, nothing. There is absolutely no customer service at all. Just an expectation to see them right for eventually getting round to sending me what I purchsed. Beyond rubbish. I'll move it to two stars, purely because they eventually sent me my points, in total silence.

Niki McPhee, Catherine Swanney and Archie Hesse found this review useful

poor

Tried emailing nthem sent them a email by there form tried facebook them it's pathetic all I want is Xbox live gold 12 month spent ages on thr phone to microsoft to tell me the company has not validatdd the code great

Catherine Swanney found this review useful

19 November 2012

Reply from Digisub

The code is valid and available for use. You must be redeeming the code in the wrong place. Our customer support team has sent you a link to help you out Ben.

NOT HAPPY...

I have ordered from Digi Sub before and was really happy with the speed in which they were delivered first time i've spent a larger sum of money on the site and now my account is "Awaiting Manual Review" they tell you this after you have paid £X amount and is really not acceptable. If this is addressed within the next hour i will amend my review star rating. Amended now i have received the code 3 hours late with no reason why.... The wording on the site needs changing you do get your good they just are instant as stated on the site

IT NEVER DELIVERS INSTANTLY EVEN AS A REG CUSTOMER

Normally service is quick, but delivery is never instant even though been using for over 1 year, I always have to email after 10 mins. Today the order has been over 12 hours and received no communication from DigiSub after several attempts.

Think that the wording needs to be amended slightly for the instant delivery or sort something out.

Niki McPhee and Catherine Swanney found this review useful

10 mins they say........Yeah right!

Advertise 10 minutes for a xbox live gold card via email. 20 mins later and still nothing!

10 November 2012

Reply from Digisub

Apologies for the slight delay Paul, I believe you order was sent soon after.

Where are my coins?

I ordered 200,000 coins for FIFA Ultimate Team and I've been waiting to receive them for over a day, I have emailed and posted on DigiSub's wall on Facebook and I've had no replies even though I recieved an email saying that the payment had gone through, someone who works for digisub please help me out! I will up my rating if someone replies/helps me out I'm very worried!

Brilliant Company!

Digisub is a great company! Website is very easy to use and rates are very competitive! They are very helpful if you need to contact them. The live chat is brilliant.
I will definitely use Digisub again!

False Advertising

After a 6 hour wait for verification on my first order I was hesitant to use this service again. However as digisub informed me that "any future orders you make will be dispatched instantly, and you will not have to be verified" I decided to give them the benefit of the doubt. Well, Iv waited over 3 hours and still have not received my 'instant' delivery.

***After posting this I recieved my code so I have upgraded my review to 3*)

Tom Evelin found this review useful

17 Hours later

Still no contact regarding my xbox game time card.

No reply to emails or facebook.

Disappointing. I would not recommend, look for another company.

Update: My code arrived 18 hours later and was told its same day, I still firmly stick by if you want a code instantly, look elsewhere.

John McGovern found this review useful

Good first purchase

Great purchase, will definately use again!

good service

after initially recieving the wrong code i contacted them through the web chat and they quickly sent the corrected code. i did panic as the first code didnt work and then i read reviews but turned out fine in the end and i would recommend to others and will be using again

Couldnt of asked for more!!

I made my first transaction yesterday evening and woke up to find the coins in my account.

Also spoke to customer service through the live chat who gave me 5* responses

I was skeptical at first but have no complaints and would recommend to anyone.

DO NOT USE THIS COMPANY!

This is possible the worst online experience I have ever had with a company. I wish I had read the reviews posted here first. Sure I'm a first time user and in the e-mail they sent they imply that an hour is all I should have to wait for them to perform a manual review. They even supply an e-mail address if you are waiting any longer. My order of Xbox live points was placed nearly two days ago and I have still have not received my order. Oh sure the money came out of my account within minutes of me placing my order but since then nothing. I have sent e-mails and registered several complaints with my order. I have even gone so far as to demand my money back which according to their terms and conditions I am now entitled to.
DO NOT USE THIS COMPANY ALL THEY ARE INTERESTED IN IS YOUR MONEY. They seem to have no interest in supplying you with your product or responding to your queries regarding your product.

Received a comment stating that it was sent to me instantly and to check my spam folder I have been checking both my spam and inbox folders regularly and have still not received my code. So no Digisub it was not sent!!!

I no longer want the points as I do not wish to have anything further to do with this company. I want they money they were so quick to take refunded to me asap. This review will stay here until I get a full refund and an apology

It is now 8:12am And I have now just received my code. There is no coincidence that only a few minutes ago I added that I wanted a full refund and an apology instead of my points. This is not how you do business Digisub. You shall not be receiving any further business from me.

Tom Evelin and Sunil Owan found this review useful

28 September 2012

Reply from Digisub

Your order was also sent instantly , please check your SPAM folder.

Wish I had read the reviews 1st

'Delivered to you within 10 minutes. No need to wait!'....It is simply not true.

DigiSub has managed to send me 2 emails and has taken my payment (which involved sending a text message to my mobile) but still has not delivered my voucher.

If you are in a hurry try another site that does not blatantly mislead its customers

Shame on you DigiSub

Update: Now over 10 Hours since my money was taken and well into the next working day - Still no voucher.... Will soon be on the phone to my Credit Card company.

Update 2: After 11.5 Hours the codes have finally appeared on email with no apology or recognition of the extended delay - Luckily they work and only 11 Hours and 20 Mins late...

Tom Evelin and John McGovern found this review useful

Where's the Live Chat?

Had a problem verifying my order as my land-line is currently out of action but this was resolved quickly by staff and my code was e-mailed out to me.

p.s still could not find the live chat on your website!

You WILL have to wait for your code - this site is NOT instant

As others have pointed out here, the unique selling point of this site is that it provides codes 'instantly', promising delivery via e-mail within 10 minutes. This is not the case, especially for a first-time registrant such as myself. I have so far been waiting 30 minutes and still no communication beyond my initial payment confirmation. When I pay for a service in which I want something right away, this is unacceptable.

My advice would be to shop elsewhere - there are plenty of other sites offering the same service and this one does not fulfil exactly what it promises.

Tom Evelin and John McGovern found this review useful

In no way instant

Advertised as "Delivered to you within 10 minutes! No need to wait." but I've been waiting 2 hours for my Xbox code now. I know it's the weekend, but if that makes a difference then that should be made clear on the website and I'd have ordered from elsewhere.

Tom Evelin and John McGovern found this review useful

100 % worth it

thanks for the code will use this site again

18 August 2012

Reply from Digisub

Michael,

Your code was sent instantly, we have also responded to your queries, please check your spam folder if you have not received anything from us.

Regards,
DigiSub

First Time Customers Warning - Not Instant

Because I realized my xbox gold subscription had expired at around 10pm (outside of business hours), I knew that the majority of sellers would not be able to provide me with a code until tomorrow morning.

Although DigiSub were £5 more expensive than the cheapest seller, I decided to buy an xbox live 12 month code after they promised "instant email delivery" with a code emailed to you within ten minutes.

DigiSub first emailed me to say payment had been successful at 22:44. I therefore expected a code by 22:54. I didn't hear ANYTHING from them until 01:04 when I was told I had to call an 0871 pay number before they could provide a code for security purposes. I had of course gone to sleep by this time, but when I did call the number, it took approximately another hour until I received the code.

Seeing as I chose DigiSub specifically because they claimed to send codes instantly, I was extremely annoyed by the experience and am left £5 out of pocket as a result.

On the item description page, in the FAQ section, it states - "How fast do I receive my code? Usually within 10 minutes, some orders may take longer due to security reasons but this is rare."
In my opinion, they have purposely kept this vague in order to deceive customers, when they probably fully well know that all first time customers will have to go through these security checks leading to a significant delay in receiving your code. Regardless of this, moving from the "Payment Successful" status to the "Voicemail Verification request" status took over two hours suggesting that even if I wasn't a first time customer, their claim of delivery within ten minutes is bogus.

P.S a lot of the emails refer to a live chat option if you experience difficulties, I couldn't find any mention of a live chat on the website whatsoever.

Tom Evelin and John McGovern found this review useful

18 August 2012

Reply from Digisub

Hi Matt,

Thank you for your feedback, we price ourselves independent of our competitors as we believe our customer support, site usability and delivery times are the best around. We are a small business and believe our prices are fair with relation to the product. You saved yourself £10 off the RRP for the 12 month xbox live code.

The verification process is only for some customers and mostly for orders over £25, the call would have costed you no more than 20p off a BT landline as stated in the email.

I do understand your frustration with waiting but we put these security checks in place to prevent fraud and because of the nature of our product it is a necessity.

The live chat function is available on the bottom right of the website within working hours.

Regards,
DigiSub