DigiSub.co.uk reviews

DigiSub.co.uk reviews

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Quick Refund

I ordered some coins for FIFA Ultimate Team and expected the coins delivered in 24 hours as the site says. After 17 hours the money had been withdrawn from my account but still no coins. I emailed them twice, but no answer so of course i started to worry a bit. After some time they answered to my mails with a e-mail saying that what i had ordered was out of stock and it would be delayed, so i thought i would rather just get a refund. I posted on their Facebook wall, got an apology and a instant refund.
Ok service, no problems with the refund.
YES YOU CAN TRUST THIS COMPANY
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Failed to send Xbox points

On Wednesday I placed and order for 4200 Xbox points, and thus far I've had NOTHING back. I left a voice mail to 'verify' myself as a customer, (and heard NOTHING back, I also sent an email to chase, and heard NOTHING back. The site, and on here, says that customers can use the 'Live Chat' service, which doesn't actually exist anywhere I can see on the site, and if it does, its well hidden away.

Indeed if there is a live chat service it should be an option on every page. If I don't hear anything today I will assume the company have stolen my details. So to summarize, NO customer service, & NO communication. I can't suggest to anyone to use these clowns as they seem unable, and unwilling to even attempt to fulfill purchase contracts that unwitting customers wish to take out with them.

Avoid at all costs.

EDIT: So on Friday I finally received a rather terse email from Digisub

'Hi Martyn,
Your order has been completed, we would very much appreciate if you could edit your review on trustpilot.

Regards,
E Ross.'

No apology, or explanation for why it took two DAYS to 'instantly' send my points to me. Aside from this asking me to improve my score rating, nothing. There is absolutely no customer service at all. Just an expectation to see them right for eventually getting round to sending me what I purchsed. Beyond rubbish. I'll move it to two stars, purely because they eventually sent me my points, in total silence.
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poor

Tried emailing nthem sent them a email by there form tried facebook them it's pathetic all I want is Xbox live gold 12 month spent ages on thr phone to microsoft to tell me the company has not validatdd the code great
Digisub

Reply from Digisub

The code is valid and available for use. You must be redeeming the code in the wrong place. Our customer support team has sent you a link to help you out Ben.
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NOT HAPPY...

I have ordered from Digi Sub before and was really happy with the speed in which they were delivered first time i've spent a larger sum of money on the site and now my account is "Awaiting Manual Review" they tell you this after you have paid £X amount and is really not acceptable. If this is addressed within the next hour i will amend my review star rating. Amended now i have received the code 3 hours late with no reason why.... The wording on the site needs changing you do get your good they just are instant as stated on the site
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IT NEVER DELIVERS INSTANTLY EVEN AS A REG CUSTOMER

Normally service is quick, but delivery is never instant even though been using for over 1 year, I always have to email after 10 mins. Today the order has been over 12 hours and received no communication from DigiSub after several attempts.

Think that the wording needs to be amended slightly for the instant delivery or sort something out.
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10 mins they say........Yeah right!

Advertise 10 minutes for a xbox live gold card via email. 20 mins later and still nothing!
Digisub

Reply from Digisub

Apologies for the slight delay Paul, I believe you order was sent soon after.
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Where are my coins?

I ordered 200,000 coins for FIFA Ultimate Team and I've been waiting to receive them for over a day, I have emailed and posted on DigiSub's wall on Facebook and I've had no replies even though I recieved an email saying that the payment had gone through, someone who works for digisub please help me out! I will up my rating if someone replies/helps me out I'm very worried!
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Brilliant Company!

Digisub is a great company! Website is very easy to use and rates are very competitive! They are very helpful if you need to contact them. The live chat is brilliant.
I will definitely use Digisub again!
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False Advertising

After a 6 hour wait for verification on my first order I was hesitant to use this service again. However as digisub informed me that "any future orders you make will be dispatched instantly, and you will not have to be verified" I decided to give them the benefit of the doubt. Well, Iv waited over 3 hours and still have not received my 'instant' delivery.

***After posting this I recieved my code so I have upgraded my review to 3*)
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17 Hours later

Still no contact regarding my xbox game time card.

No reply to emails or facebook.

Disappointing. I would not recommend, look for another company.

Update: My code arrived 18 hours later and was told its same day, I still firmly stick by if you want a code instantly, look elsewhere.
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Good first purchase

Great purchase, will definately use again!
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good service

after initially recieving the wrong code i contacted them through the web chat and they quickly sent the corrected code. i did panic as the first code didnt work and then i read reviews but turned out fine in the end and i would recommend to others and will be using again
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Couldnt of asked for more!!

I made my first transaction yesterday evening and woke up to find the coins in my account.

Also spoke to customer service through the live chat who gave me 5* responses

I was skeptical at first but have no complaints and would recommend to anyone.
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DO NOT USE THIS COMPANY!

This is possible the worst online experience I have ever had with a company. I wish I had read the reviews posted here first. Sure I'm a first time user and in the e-mail they sent they imply that an hour is all I should have to wait for them to perform a manual review. They even supply an e-mail address if you are waiting any longer. My order of Xbox live points was placed nearly two days ago and I have still have not received my order. Oh sure the money came out of my account within minutes of me placing my order but since then nothing. I have sent e-mails and registered several complaints with my order. I have even gone so far as to demand my money back which according to their terms and conditions I am now entitled to.
DO NOT USE THIS COMPANY ALL THEY ARE INTERESTED IN IS YOUR MONEY. They seem to have no interest in supplying you with your product or responding to your queries regarding your product.

Received a comment stating that it was sent to me instantly and to check my spam folder I have been checking both my spam and inbox folders regularly and have still not received my code. So no Digisub it was not sent!!!

I no longer want the points as I do not wish to have anything further to do with this company. I want they money they were so quick to take refunded to me asap. This review will stay here until I get a full refund and an apology

It is now 8:12am And I have now just received my code. There is no coincidence that only a few minutes ago I added that I wanted a full refund and an apology instead of my points. This is not how you do business Digisub. You shall not be receiving any further business from me.
Digisub

Reply from Digisub

Your order was also sent instantly , please check your SPAM folder.
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Wish I had read the reviews 1st

'Delivered to you within 10 minutes. No need to wait!'....It is simply not true.

DigiSub has managed to send me 2 emails and has taken my payment (which involved sending a text message to my mobile) but still has not delivered my voucher.

If you are in a hurry try another site that does not blatantly mislead its customers

Shame on you DigiSub

Update: Now over 10 Hours since my money was taken and well into the next working day - Still no voucher.... Will soon be on the phone to my Credit Card company.

Update 2: After 11.5 Hours the codes have finally appeared on email with no apology or recognition of the extended delay - Luckily they work and only 11 Hours and 20 Mins late...
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Where's the Live Chat?

Had a problem verifying my order as my land-line is currently out of action but this was resolved quickly by staff and my code was e-mailed out to me.

p.s still could not find the live chat on your website!
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You WILL have to wait for your code - this site is NOT instant

As others have pointed out here, the unique selling point of this site is that it provides codes 'instantly', promising delivery via e-mail within 10 minutes. This is not the case, especially for a first-time registrant such as myself. I have so far been waiting 30 minutes and still no communication beyond my initial payment confirmation. When I pay for a service in which I want something right away, this is unacceptable.

My advice would be to shop elsewhere - there are plenty of other sites offering the same service and this one does not fulfil exactly what it promises.
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In no way instant

Advertised as "Delivered to you within 10 minutes! No need to wait." but I've been waiting 2 hours for my Xbox code now. I know it's the weekend, but if that makes a difference then that should be made clear on the website and I'd have ordered from elsewhere.
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100 % worth it

thanks for the code will use this site again
Digisub

Reply from Digisub

Michael,

Your code was sent instantly, we have also responded to your queries, please check your spam folder if you have not received anything from us.

Regards,
DigiSub
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First Time Customers Warning - Not Instant

Because I realized my xbox gold subscription had expired at around 10pm (outside of business hours), I knew that the majority of sellers would not be able to provide me with a code until tomorrow morning.

Although DigiSub were £5 more expensive than the cheapest seller, I decided to buy an xbox live 12 month code after they promised "instant email delivery" with a code emailed to you within ten minutes.

DigiSub first emailed me to say payment had been successful at 22:44. I therefore expected a code by 22:54. I didn't hear ANYTHING from them until 01:04 when I was told I had to call an 0871 pay number before they could provide a code for security purposes. I had of course gone to sleep by this time, but when I did call the number, it took approximately another hour until I received the code.

Seeing as I chose DigiSub specifically because they claimed to send codes instantly, I was extremely annoyed by the experience and am left £5 out of pocket as a result.

On the item description page, in the FAQ section, it states - "How fast do I receive my code? Usually within 10 minutes, some orders may take longer due to security reasons but this is rare."
In my opinion, they have purposely kept this vague in order to deceive customers, when they probably fully well know that all first time customers will have to go through these security checks leading to a significant delay in receiving your code. Regardless of this, moving from the "Payment Successful" status to the "Voicemail Verification request" status took over two hours suggesting that even if I wasn't a first time customer, their claim of delivery within ten minutes is bogus.

P.S a lot of the emails refer to a live chat option if you experience difficulties, I couldn't find any mention of a live chat on the website whatsoever.
Digisub

Reply from Digisub

Hi Matt,

Thank you for your feedback, we price ourselves independent of our competitors as we believe our customer support, site usability and delivery times are the best around. We are a small business and believe our prices are fair with relation to the product. You saved yourself £10 off the RRP for the 12 month xbox live code.

The verification process is only for some customers and mostly for orders over £25, the call would have costed you no more than 20p off a BT landline as stated in the email.

I do understand your frustration with waiting but we put these security checks in place to prevent fraud and because of the nature of our product it is a necessity.

The live chat function is available on the bottom right of the website within working hours.

Regards,
DigiSub

Digisub Details

About this company

DigiSub offer a range of digitally delivered products at low prices. From Xbox Live Subscriptions to World of Warcraft codes. Instant Delivery into your email inbox upon verification.

Visit DigiSub.co.uk

Contact information

Call us on: 08712375399
We live here: Swinnow Grange Mills, 269 Stanningley Road
LS13 4EP Leeds
United Kingdom

Category

DigiSub.co.uk is ranked 40 out of 65 in the category

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