DigiSub.co.uk reviews

DigiSub.co.uk reviews

Good
7.9
from 0 - 10
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210 Trustpilot review(s)
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great customer service

huge delay on my side but got my product once i spoke to a representative peter w if that matters who walked me through the process. Its worth using will use again and again . Thanks digisub :)
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Insert catchy header here

First time using this website was really surprised, near instant delivery and customer chat is invaluable. *****
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Amazing Service A*!

Order verification was easy, customer service with Online Chat are friendly and there was no hassle.
Received my coins within a matter of minutes, I will be definitely buying from here again!
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Brilliant Service, Instantly Received Coins, 100% Legit

I scanned the web for a legit organisation to buy FUT 12 coins from, I was very anxious about buying from a website that won't accept paypal. However, I received the coins instantly through their online chat service. Absolutely brilliant. Definitely reccomend!
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What more could you ask for? :-)

DigiSub provided exactly what they said on the Tin, good service, live response and the end product within 10 minutes. Not to mention the live feedback to any queries! Cannot complain in the slightest, good folks, would and will use them again!
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Great convenience

pros: Quick, easy, reliable, fairly priced. And most importantly, when concerning fifa coins, not a scam!

Live chat responses are the best I've experienced on a website of this nature. I.e. they can understand English
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Great!

Great prices and fantastic customer service! Easy to contact through Facebook if you have any queries.

Recommended
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10/10

Used this website twice now for. Good on-line help and services.
Used it for Ultimate Team coins, received them within 10 minutes
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Amazing

very well ran, great service and it helped me out alot!
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Absolutley fantastic! quick and easy!

I love this site! its trustworthy very quick and the people on chat are very efficent in helping you through it and getting the product quick! BRILLIANT!
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Superb service - £10 cheaper than Microsoft

All around good service, smooth transaction. Saved myself a cheeky £10 from the standard £40 RRP.

Will be back next year for another 12 month.
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not happy at all

so yea ordered a 12 mnth xbox live membership yesterday morning and still not recieved done the verification thing still no luck tried to go on website today and guess what does not work wether i use chrome ie9 or mozilla on anyones comp yet al the other websites work so what is going on here then i would of been someone that would of bought constantly from them if the service worked and now i cant contact thern via website chat or email not even moneybookers there money merchant can access the site so how am i to get my code now someone please tell me i feek like ive just been conned out of my money worst thing it was for my lil bros bday present and now i have had to go out to the shops and buy another one as it was today so not only have lost on on £30 i aint got use for a code now admitedly i am willing to change my rating if they sort it out and may even go back on there if the explanation is good enoguh as to why teh internet site is down and why i have still had no correspondance----They got back to me i will be fair data centre down but it was too late bought another membership as i said was bros bday and needed it sooner i do accept the apology as i can see they have had pretty much nothing but good reviews i will use them again if i can be assured nothing will go wrong but thanks for actually replying it just seemed a bit dodgy to me a site i never used bought summin one day next day it not working and cant get hold of cust service but im sure its not the same for everyone so dont let me put you off going there
Digisub

Reply from Digisub

Hi Malika,

We are currently experiencing technical issues with our site. We will be back up as soon as possible and will get your code dispatched immediately.

Please accept our sincerest apologies.

Regards,
DigiSub
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Terrible service!!!!!!!

xbox 4200 points, i have NONE! This company boasts a ten minute delivery on codes- most users with issues recieve within 3 hours....im now past the 3 hour mark and feel as a first time customer this service is terrible. i may as well have gone on e-bay. Digisub, you just lost a prospective good customer who would have used and advised your service to all who could use your products.
i would leave ZERO stars but i cant, maybe would have 2....if i had even recieved the code yet


UPDATE- there is the additional star promised upon reciept of product.
Digisub- if you have out of office hours please state this to customers. Also a reponse to this will earn you another star and possibly another shot at getting me my xbox points to me in ten mins in the future- this review is based on the promises made by Digisub.
Digisub

Reply from Digisub

Hi Louis,

Thank you for your custom. A member of our customer support team has responded to your review via e-mail.

Regards,
DigiSub
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Quick and Convenient

Second time I have used DigiSub - Absolutely no problem. I already have an account from the first purchase, I simply selected my £30 iTunes Voucher, Logged In, paid and 10 minutes later had my codes. Great Service and very quick - I cannot understand the negative comments.
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"10 minute delivery" hmmm.....

Digisub's website advertises "10 minute delivery." Well, several hours later I am still awaiting my xbox live subscription. I have been unable to contact them by any means- their telephone line goes to answer-phone, the live chat is offline and they have thus far ignored my emails. I bought from them purely due to the 10min wait- i could have got this cheaper elsewhere!

I am really disappointed, and have asked for a full refund.

***Update 1- so 2 hrs later, I'm asked to phone and leave a verification voicemail. Site failed to mention this upon purchase. No reply to my emails yet though.

**** Update 2- So the refund at least was quick. They asked me to remove this review, I came on to increase the star rating to 2 or 3 due to the quick refund. Find that the review has been reported for some reason.

**** Update 3- despite Digisub trying to get my review removed by telling Trustpilot that they "have no record or my transaction" I have since proved this and my review is back. Decided to leave review at 1/5 because of this.
Digisub

Reply from Digisub

Hi Oliver,

We are disappointed that you changed your rating to 1 star. Could you possibly contact us via live chat to resolve this?

I assure you we did not try to get your review removed, we simply had no record of payment but understand now that the order was refunded.

Regards,
DigiSub
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Very helpful support chat

Been ordering X Box points and stuff for my son.. the whole transaction system works very well. I had a problem because my son doesn't live with me so went on the online support chat and my problem was resolved very quickly indeed.
Well done DigiSub!
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Absolutely awful

I have used these jokers three time now, the first time was quick and easy.
They claim on their website that you only have to verify via voicemail once, I have had to do this with every order I have placed.
They also claim you instantly get your code, they also claim within 10 minutes…so which is it? False advertising I hear you say? Well it doesn’t stop there, the second time I ordered form them it took over 3 hours to receive my code for my MS points and this time I ordered them yesterday around 10pm and am still waiting for them to be delivered…..what a joke.
I ordered 4200 and 1200 ms points yesterday both have been paid for, I have now had 3 emails stating payment has been made, I have also had to go through the ridiculous voicemail procedure AGAIN and yet no points.
I will be filing a complaint with Ofcom to have these charlatans remove their misleading sales pitches from their website as they are supping you and me out our money and providing low end shoddy service or on this occasion no service at all!! I am sure Ofcom will have a field day with them.
Also anyone else who has experienced this appalling level of service I would suggest looking me up on FB and sending me your complaints via email or PM, I will then forward these along with mine on to Ofcom.
Digisub

Reply from Digisub

We didn't expect such a crass review from a repeat customer who's orders have been fulfilled.

Customers first order, verification and delivery was under 10 minutes as stated.

2nd order we had a minor technical difficulty, we had to manually dispatch the order (within an hour or so - this was at 3am) and he was (seemingly) happily considering he proceeded to order a 3rd item.

After ordering a 3rd item, customer had to wait as a security issue was flagged on their account, this was quickly resolved the next day during working hours, this issue is rare and for customers own safety, yet he saw fit that a 1 star review (the lowest rating) accurately reflected our service which effectively parallels our company with scam artists.

We tried to resolve the issue with the customer, yet he was unwilling to listen to reason or any sort of resolution proposition.
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Excellent value & good customer service

Must admit I was slightly sceptical that I could get an iTunes voucher at a significant discount.

I'm glad to say that I was wrong - the signup/verification procedure is a little involved but I can understand why it's necessary. And the emails do make it clear what's happening and why certain precautions are being taken.

The vouchers arrived as promised. I did have a slight problem with one of the 4 vouchers I ordered but a brief online chat via the DigiSub website put this right within minutes. Great customer service and I will definitely be buying from this site again.

Jason.
Digisub

Reply from Digisub

Hi Jason,

Thank you very much for your kind feedback and recommendation, as always, it is very much appreciated!

Regards,
DigiSub
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brilliant

it wasn't by all means that quick took 20 minutes but it was down to verification which is completely understandable had the psn credits through email and the service was extremely easy very happy with my purchase and will be referring friends to this site thanks you guys at digisub i was a bit cautious at first because i never heard of your company but wil become a regular customer i seen some people not happy with they service took to long e.t.c but if its your first time ordering they got to be sure your not a scammer or fraudster so guys be patient its well worth the wait , once again thank you guys and keep up the good work ! :)
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Louis

very fast
very helpful
100% happy

Digisub Details

About this company

DigiSub offer a range of digitally delivered products at low prices. From Xbox Live Subscriptions to World of Warcraft codes. Instant Delivery into your email inbox upon verification.

Visit DigiSub.co.uk

Contact information

Call us on: 08712375399
We live here: Swinnow Grange Mills, 269 Stanningley Road
LS13 4EP Leeds
United Kingdom

Category

DigiSub.co.uk is ranked 40 out of 65 in the category

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