Reply from Digitalmediastore
[REPLY]
- Reviews (5)
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- John Symmons
- Leeds, GB
- 2 Reviews
- Mary Mackay
- Faversham, GB
- 6 Reviews
More than excellent !!
I am really impressed with this company. The reason being "communication". I was immediately informed that the battery ordered may be a little late to arrive as it was out of stock at the time. In spite of this it arrived very quickly. I then had problems with the battery (my fault not the battery) I wrote to Digitalmedeastore and immediately I had a reply with good advice which resolved the problem. I am really pleased with this service and look forward to buying more items in the future
Mary
- Steven Vaughan
- London, GB
- 2 Reviews
Very helpful and good service
Being a bit of a techno-dunce, I ordered the wrong battery by mistake and digitalmediastore staff were very helpful in working out where I'd gone wrong and what battery I should have ordered.
Their replies were very quick and thankfully in clear English - this was a great relief as I bought something off ebay which supposedly came from UK but the supplier couldn't sort a problem because they obviously weren't english speaking.
Once they'd sorted out what I needed they arranged return for refund of the wrong one and I ordered the right one which was delivered quickly by Royal Mail as the first one was.
As I'm fairly new to buying online I was very grateful for their courteous and quick help in sorting out my mistake.
- D A A
- 2 Reviews
Good Customer Service and Prompt Delivery
Whilst my enquiry was only for a small battery my email was answered promptly and courteously. In the response I was offered a number of alternatives and once I chose the one I wanted, the website was easy to use (for an old fogey like me). Delivery was quick and the product was well packed. Well done DigitalMediaStore - keep up the good work
- reddwarf1965
- none, GB
- 1 Review
Terrible Customer Servive
I purchased a replacement re-chargeable battery for my Fuji camera that did not work from the start - it would not accept a charge from the docking unit.
After contacting the supplier, Digital Media Store, I was initially asked 'to try cleaning the terminals' and other such ineffective solutions.
The battery was returned and proven, I will freely admit, to be working correctly.
However it does not operate in my camera and so I wanted a refund.
This request has been consistently denied
The correspondence that I have received has been lengthy with great attempt made to be condescending and patrionising.
I thought that the customer was always right?
Why do I want a battery that does not operate my camera?
I would never deal with this company again
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