I purchased a hard drive multimedia player from DigitalPromo, when I tried to connect to my windows XP PC it would not connect, then I tried my Windows 7 laptop which did connect and managed to transfer files to it, however follow day it failed to connect I tried two USB cable one of them a high end cable. When it didn't work I contacted DigitalPromo and they told me to return the product, they will test and let me know. Which I did and since they did not offer postage & packaging cost it came out of my pocket.
They received the product and they came back and said it is working, and told me they are sending it back and told me to try another cable after extensive discussion and emails I got nowhere. When I demanded a refund they told me it is used and they can't give me back my money even when I explained I only managed to connect once and transfer some files, they did not care and blankly refused a refund or an exchange. So right now I have a very expensive metal box sitting packed away in my room.
I will certainly not be buying from them again and offer warning to anyone consider doing business with company to be careful as not an honest company and will wiggle out from helping you and at the same time cost you more than you expect on your purchase. I am in the process trying to get my money back to the credit card company.
I have used this company for over Nine years now and as my title say's find the service & Attitude of the Directorship and staff alike,Quite simply superb.I am somewhat surprised by the two negative comments that have been submitted to this site.I can only hope that people reading those reviews can take in that most of the issue's were Item & Delivery related.This should in no way reflect upon what I have found to be a life blood to my previous projects.Reading between the lines,normally you can pick up on a 'Attitude' from some customers,the same as you would,say,a holiday review.As for a wheel breaking on a mouse,deary me!What were you doing with it Sir?All in all,I can only give what I feel as a customer,a true reflection of a service I have recieved over a span of nearly a decade.100%!!!!!!A Big thank you to Brian,Rhona and the staff at Digitalpromo who,with incredible patience,have helped me in some very 'sticky' moments.Even out-of-hours.Thank you all.
I was about to head off to the Middle East on business and thought I'd get myself a portable music/video player. Digipromo had the best offer for the one I wanted so I went ahead and paid my £75 inc. postage. I always try to be fair and balanced when airing opinions but I have to say that what followed from digitalpromo.co.uk was quite probably the worst retail experience I have ever had.
I could write an essay on how bad they were but I'll try to keep it as brief as possible.
i) the music player has a poorly designed usb connection so the cable falls out.
ii) it has a fault that means it doesn’t fully charge.
iii) the courier used by digitalpromo got the wrong address and ignored my follow up calls: to make sure I got the parcel I had to stick a sign on my wheelie-bin and put it at the end of my driveway!
iv) the manual that came with it was poorly translated into English so didn’t help.
v) the radio tuner only goes up to 91MHz so can’t pick up many UK radio stations.
These complaints were aired to the Director of the company. She confused me with another customer saying a female relative had called them about my problems when this wasn’t true. She removed my review of the poor product and service I had received from their website, twice, saying it was OK to criticise the product but not her company. I was told how she “had built the company from scratch” and had “been in business since age 16” and I told her the way I was spoken to was rude and arrogant to which she said this could be interpreted as slander and could become a legal issue!
I know its often best to take posts on forums like these with a pinch of salt but I have to say this company, and the attitude of its director in particular, just stinks. With regards to the latter point I notice I this is a common feature of most of the comments here. Another common feature will no doubt be a rude reply to my complaints – it is astonishingly unprofessional that a company argues with its customers on public web forums.
I thought it was about time I upgraded my pc mouse so I splashed out a little and bought a Roccat Kone mouse from Digitalpromo in Liverpool, after 2 months of minimal use the wheel on the mouse broke, obviously a fault as I had my previous mouse for years with no hassle and it was only a cheap thing. Anyway I attended the shop to explain what had happened and what my next action would be, the customer service staff were not at all helpful I requested to speak to the manager only to be met with a barrage of abuse from her accusing me of breaking the product, I asked how long would it be before I would receive it back from the manufacturer if they sent it off and the reply was 1-2 months or whenever we deem fit to give you it back. Terrible customer service approach and attitude, I will not be using them again and I know a few others who have had similar problems and also refuse to go there.
Richard found this review useful
Bought a fan controller. Turns out doesnt work with my fans, although it is meant to and is advertised as working with all fans upto a certain voltage.
Got an email of the manufacturer saying that it is a known problem with certain fans, and that i should take it back to the place of purchase for my money back.
I took it back to DigitalPromo, they read the email and said i couldnt have my money back yet, as they will need to keep the controller for a week for testing.
I explained that it is a known fault by the manufacturer. However this problem only happens on certain fans, that i just happen to own. It was very likely that the controller will work on the fans they test with (as the controller does indeed work as intended on 90 percent of fans). The rude lady (i think is the owner) told me, if the fault doesnt happen with their fans (even after reading the email from the manufacturer comfirming the fault) that i will have to take the controller back along with a fee. This is not good enough, i was being polite, the lady was being very aggressive in her stance.
Then when i came to leave it, i didnt have the paper receipt, but i did have the invoice and all other proof of purchase that was sent via email. They saw this proof. But they said they would not give me my money back if the contoller was found faulty, as the email invoices are not enough and ill never get my money back without the paper receipt that came with controller.
So to sum things up,
I tried to get refund, showed them email from manufacturer comfirming the fault and invoices of purchase sent via email. These two were not enough to ensure i got my money back.
The communication with this company is great, they also offer tracking for the delivery. One down side is not being able to narrow down the delivery times, it's an 8 hour window. Otherwise most prices are very fair and the service is fine.
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