As a ( former) Moderator on AV Forums photography forums , and a Flickr group I had heard very good things about Digital Rev . I then called up a friend who had got 2 Canon Bodies , and 3 L lenses from them as well as his cousin and now about to get a 5d Mk III .He said . " just do it"
Needed no further endorsement ..
My experience was fantastic .. Ordered a Camera Thursday Morning . Was shooting with it Friday Afternoon..in London
I will most certainly use the company again and have already recommended it to 2 other people.
Keep up the good work .
Excellent quality and delivery, could not get better
First of all the price was fantastic ! 70£ cheaper than any over website for a Canon 700D .
Fantastic costumer service , I gave them a call about a few things for example import duty ( which there isn't any ) and they where friendly pleasant and very helpful ! .
The delivery is fantastic aswell , Free and came in 2 days from Hong Kong to London with full DHL tracking .
The packaging was brilliant , I would feel safe chucking the box down a flight of Stairs with the camera in it . It was that well packaged !
And the camera it's self works perfectly I am very pleased ! Hats of to digital rev ! Perfect !
Bought a Nikon D3200, not only £40 cheaper than anywhere else in the U.K but I couldn't believe it arrived from Hong Kong within 5 days. Communications were first class with exact delivery date and it arrived very well packaged.
Would definitely use again and recommend to anyone.
The only two negatives are that this product shipped from Hong Kong (so the delivery time was a little slow, but exactly what they said it would be) and that TNT is rubbish (but of course that has nothing to do with DigitalRev other than making a questionable choice regarding selection of courier - there is no point about complaining about TNT in this review).
There website clearly provides the warranty options even though the product is from Hong Kong and the item was provided with a UK power plug. Had it not been for the information on the TNT tracking page, I would have had no idea that it didn't ship from the UK. At the end of the day, if you prepared to wait a few days longer than some other merchants, you can save a lot of money to get the exact same product via DigitalRev.
Good job - I would shop here again.
Was good to be able to track the package all the way home. Was a good price, this is where I found out this item was coming from Hong Kong,
as I was finishing filling in the form just about to tick the last box when it timed out,,
So I did it all again but ended up with two Lenses in the system .You can remove
an item prior to shipment but you need the password (that I had jus t made ) but could not remember it. got a new password re created, and removed the un wanted item and just about maid it,,. Once in the uk landed at east mids airport, 6 30, sprinted to the Weliiinborough depot and on the van TNT. took the rest of the day to get to my door, 4pm wow that last bit was fast
yep good very pleased do it again
Ordered camera and 2 lenses 25th November 2013. Prompt acknowledgement, fine grained tracking and communication of stages of delivery. Received order on 29th
November in excellent condition, bubble wrapped to infinity, duties paid. To be recommended.
Apart from offering great products at low prices, DigitalRev.com had superb customer support. My item arrived at a FedEx location in U.S. and was held at the customs for clearance delay due to some documentation issues. After I contacted the DigitalRev.com customer support, the document were provided within a short time and I manage to get hold of my camera the next day, just in time for Thanksgiving.
Initially had a payment issue getting my order but eventually got around that. My order came quite quickly through International FedEx shipping and was well padded. The manual that came in the box appears Chinese or Thai but I can easily get the English one online. Good deal overall.
These guys are awesome. Very good customer’s support, fast delivery, amazing packaging with tons of soft bubble wrap protecting their delicate merchandise. Very good prices. They make your shopping experience a sheer pleasure. Hope they will stay the same when they become super-popular.
I was wary of this company, but I did a bit of research, decided they looked worth the chance, and I was very pleasantly surprised. I paid WAY under the general price for a camera that officially hadn't even been released at the time of purchase and received the item within 48 hours. Great stuff!
however the handbook supplied with the camera was written i japanese - not much good to me living in thr UK and reading only english. I connected your customer services immediately and was assured that an English version would be posted ay once. That was 11/10/2013 it is now 28/11/2013 and no book yet. It is very difficult to learn how to use a digital camera, especially without any previous experience, without having the manual to refer to. I am so frustrated as i really had looked forward to snapping away, but the camera is sitting in a cupboard waiting for the book.
I connected customer services 19-days ago and was again told that a book would be posted, but it would take 9-16 days to get to me - still waiting. What does one do? I have now asked for a refund, but that has been ignored and I'm told that a book will be posted. This company is good at getting the goods to you, however don't depend on customer service afterward. I fear if anything where to go wrong with the camera I will be on my own and there will be no warranty.
I placed my order on Nov.26, but I missed the first line of my address (my apt number), then I left a message to DigitalRev about this. At about 7 hours later, around 1 am on Nov. 27 east time, Brain, one of their customer service representatives who was very kind and very patient, assisted me with cancelling my previous order and placing a new one with my correct address. This is my first to shop on DigitalRev, and it is so great! With low price and great service, this is the place to do the shopping if you want to by a digital product.
I must admit I was a little hesitant once I found out my order was coming from Hong Kong, but five days later when my new Canon 400mm f5.6L arrived, packaged like it would survive a drop off the empire state building I am now smiling broadly. One, because the lens arrived when they said it would and two because I took a photo of my dog this afternoon at 400mm f8.0 and oh boy am I going to have fun with this lens!
Brilliant service, excellent shipment tracking, returned my email to provide comfort that my order was being placed (why don't they all do that) . Yesterday I was looking through my Digital Camera magazines and discovered that pricing for same lenses over three years at the main British retailers (we all know who they are no need to name and shame them) has risen, why is this?
DigitalRev will now get my order for 24-70mm f2.8L Mk II and maybe the 85mm f1.2L, happy days!
DigitalRev have been fantastic in assisting me with an issue I had with my canon lens. My query was dealt with swiftly and I really felt that the team we working hard to resolve the issue on my behalf. Everything that was possible was done to help me and the communication was clear, polite and friendly. I will definitely be using the company again based wholely on their respect treatment of customers. A special thank to Brian for all his help.
Nothing to complain about so far, delivery was under 7 days and the price was the best outside of ebay.
Obviously the charger that came with my Canon 6D was Japanese, but a UK converter was provided.
Only problem would be that Canon Gateway has to be setup in HK to work with the camera... (http://opa.cig2.canon.com.hk/) but that has nothing to do with Digitalrev. However before I actually managed to understand that during installation the location to pick had to be HK I had sent an email to get support but the link I received was not really helpful, so hopefully if I ever get an issue with the camera within a year I hope the customer service will be better.
When i ordered my item and the estimated deliver time was in a week i thought that was good service . But when it Arrived in ONLY 3 days I was Astounded how Fast it Had arrived.
I was very happy with the pricing too ,a good saving was made .
I would definitely Use Digital Rev Again . And highly recommend them to all .
Ordered a Nikon 5200 and Sigma lens on Sunday evening. I had the bubble wrapped package in my hands by Friday morning.
Considering it came from Hong Kong to the UK I was very impressed. The camera itself is perfect and the price was much cheaper than competitors even with the current cash back offer.
Would definitely use again.
i ordered a canon lens and its lens hood last week. got in hand on 5th day(they say 3-4days, but in between there was 1 holiday in UAE, so may be 5days). Excellent packing. paid via paypal & i think ur credit card should be verified in paypal, otherwise may delay & more complications on verification procedures, which shall consume time. they sent a warranty of theirs. So far good. dont know about their after-sales performance. Anyway happy with them.
fast shipping, got my camera without any problems. Customer service was quick and prompt and kept their promise.
Merchandise was as advertised, delivery was prompt, and price was great!
I saw the flash i was after on ebay then after buying i receive an email saying the seller had automatically informed customs and excise and that I should make arrangements to pay the additional £46
Ebay weren't supportive obviously as they receive a lot of commission from a major seller.
I eventually got a full refund and then imagine my complete surprise when I discovered DigiRev were selling the same flash not only ten pounds cheaper but THAT INCLUDED ALL IMPORT TAXES!
So a £56 saving on the best eBay seller.
I thought, I will believe this is true only when my flash gun arrives...
It arrived a day early packaged in a mile of bubble wrap.
I will go to DigiRev first from now on for excellent service alone, the low prices are a bonus
The service quality it was better than Ebay. Easy to communicate with the customer service. Well packaged. I am really happy and I will definitely buy again from them.
Camera ordered on Friday morning, delivered Monday Afternoon. I was impressed by the regular txts and emails updating me on my delivery. To get me the product in 3 days from HK is quite amazing. Lots of UK companies can't manage this.
I recently bought the Canon G15... I seen this for £367 in jessops compared to £250 on Digital Rev. I was a little sceptical at first buying from the internet but I read a lot of reviews of this site and hardly found one bad one. The camera arrived from China in a matter of days, was well packed and worked a treat. The Camera is brilliant and I would recommend Digital Rev.
I have never ordered from this company before, and after checking out the Nikon D3200 on several different web sites decided to buy it from DigitalRev.Com because of the pricing. What we were not expecting as it was coming from abroad such a speedy delivery service. We ordered it at 930pm on the Wednesday evening and it was delivered lunch time on the Friday, The delivery from order took less than 48hrs. It was bubble wrapped so well it looked like they had used a whole roll to ensure the product arrived undamaged. At present cannot say what the camera is like as it is a Christmas gift. But for price and speed of delivery service it definitely deserves 5-stars
To reply as a company, please log in to your business account.