So from Hong Kong to the UK in about 3 days, fully tracked and no duty to pay. Dispatch was almost immediate. No hassle or worry. I was told by their customer service before placing the order that DigitalRev has a warehouse in the UK so that was why there was no duty, this was clearly nonsense but they must have foot the bill as it came through with no problems. The phone is perfect. I haven't used their warranty and hope I don't have to but so far they have proved to be a superb company.