Apart from offering great products at low prices, DigitalRev.com had superb customer support. My item arrived at a FedEx location in U.S. and was held at the customs for clearance delay due to some documentation issues. After I contacted the DigitalRev.com customer support, the document were provided within a short time and I manage to get hold of my camera the next day, just in time for Thanksgiving.
Initially had a payment issue getting my order but eventually got around that. My order came quite quickly through International FedEx shipping and was well padded. The manual that came in the box appears Chinese or Thai but I can easily get the English one online. Good deal overall.
These guys are awesome. Very good customer’s support, fast delivery, amazing packaging with tons of soft bubble wrap protecting their delicate merchandise. Very good prices. They make your shopping experience a sheer pleasure. Hope they will stay the same when they become super-popular.
I was wary of this company, but I did a bit of research, decided they looked worth the chance, and I was very pleasantly surprised. I paid WAY under the general price for a camera that officially hadn't even been released at the time of purchase and received the item within 48 hours. Great stuff!
Digitalrev really took things seriously and got the issue resolved quickly. They could not get me an original english version of the user manual so the made me a copy mailed it from Hong Kong and refunded me £15.00. Well done the customer service team particulary Kathy, you have restored my faith in dealing with Digitalrev in the future. I will make future purchases for sure. Thanks so much for all your help.
I placed my order on Nov.26, but I missed the first line of my address (my apt number), then I left a message to DigitalRev about this. At about 7 hours later, around 1 am on Nov. 27 east time, Brain, one of their customer service representatives who was very kind and very patient, assisted me with cancelling my previous order and placing a new one with my correct address. This is my first to shop on DigitalRev, and it is so great! With low price and great service, this is the place to do the shopping if you want to by a digital product.
I must admit I was a little hesitant once I found out my order was coming from Hong Kong, but five days later when my new Canon 400mm f5.6L arrived, packaged like it would survive a drop off the empire state building I am now smiling broadly. One, because the lens arrived when they said it would and two because I took a photo of my dog this afternoon at 400mm f8.0 and oh boy am I going to have fun with this lens!
Brilliant service, excellent shipment tracking, returned my email to provide comfort that my order was being placed (why don't they all do that) . Yesterday I was looking through my Digital Camera magazines and discovered that pricing for same lenses over three years at the main British retailers (we all know who they are no need to name and shame them) has risen, why is this?
DigitalRev will now get my order for 24-70mm f2.8L Mk II and maybe the 85mm f1.2L, happy days!
DigitalRev have been fantastic in assisting me with an issue I had with my canon lens. My query was dealt with swiftly and I really felt that the team we working hard to resolve the issue on my behalf. Everything that was possible was done to help me and the communication was clear, polite and friendly. I will definitely be using the company again based wholely on their respect treatment of customers. A special thank to Brian for all his help.
Nothing to complain about so far, delivery was under 7 days and the price was the best outside of ebay.
Obviously the charger that came with my Canon 6D was Japanese, but a UK converter was provided.
Only problem would be that Canon Gateway has to be setup in HK to work with the camera... (http://opa.cig2.canon.com.hk/) but that has nothing to do with Digitalrev. However before I actually managed to understand that during installation the location to pick had to be HK I had sent an email to get support but the link I received was not really helpful, so hopefully if I ever get an issue with the camera within a year I hope the customer service will be better.
When i ordered my item and the estimated deliver time was in a week i thought that was good service . But when it Arrived in ONLY 3 days I was Astounded how Fast it Had arrived.
I was very happy with the pricing too ,a good saving was made .
I would definitely Use Digital Rev Again . And highly recommend them to all .
Ordered a Nikon 5200 and Sigma lens on Sunday evening. I had the bubble wrapped package in my hands by Friday morning.
Considering it came from Hong Kong to the UK I was very impressed. The camera itself is perfect and the price was much cheaper than competitors even with the current cash back offer.
Would definitely use again.
i ordered a canon lens and its lens hood last week. got in hand on 5th day(they say 3-4days, but in between there was 1 holiday in UAE, so may be 5days). Excellent packing. paid via paypal & i think ur credit card should be verified in paypal, otherwise may delay & more complications on verification procedures, which shall consume time. they sent a warranty of theirs. So far good. dont know about their after-sales performance. Anyway happy with them.
fast shipping, got my camera without any problems. Customer service was quick and prompt and kept their promise.
Merchandise was as advertised, delivery was prompt, and price was great!
I saw the flash i was after on ebay then after buying i receive an email saying the seller had automatically informed customs and excise and that I should make arrangements to pay the additional £46
Ebay weren't supportive obviously as they receive a lot of commission from a major seller.
I eventually got a full refund and then imagine my complete surprise when I discovered DigiRev were selling the same flash not only ten pounds cheaper but THAT INCLUDED ALL IMPORT TAXES!
So a £56 saving on the best eBay seller.
I thought, I will believe this is true only when my flash gun arrives...
It arrived a day early packaged in a mile of bubble wrap.
I will go to DigiRev first from now on for excellent service alone, the low prices are a bonus
The service quality it was better than Ebay. Easy to communicate with the customer service. Well packaged. I am really happy and I will definitely buy again from them.
Camera ordered on Friday morning, delivered Monday Afternoon. I was impressed by the regular txts and emails updating me on my delivery. To get me the product in 3 days from HK is quite amazing. Lots of UK companies can't manage this.
I recently bought the Canon G15... I seen this for £367 in jessops compared to £250 on Digital Rev. I was a little sceptical at first buying from the internet but I read a lot of reviews of this site and hardly found one bad one. The camera arrived from China in a matter of days, was well packed and worked a treat. The Camera is brilliant and I would recommend Digital Rev.
I have never ordered from this company before, and after checking out the Nikon D3200 on several different web sites decided to buy it from DigitalRev.Com because of the pricing. What we were not expecting as it was coming from abroad such a speedy delivery service. We ordered it at 930pm on the Wednesday evening and it was delivered lunch time on the Friday, The delivery from order took less than 48hrs. It was bubble wrapped so well it looked like they had used a whole roll to ensure the product arrived undamaged. At present cannot say what the camera is like as it is a Christmas gift. But for price and speed of delivery service it definitely deserves 5-stars
I just received a pair of Shure SE 535 headsets, needles to say that the sound quality is superb. My delivery came before the delivery date. Properly packaged with lots of bubble wrap. Great experience and I will highly recommend DigitalRev.
The perfect online company for buying your electricals.
I know I'll never go anywhere else again if digitalrev have the product I'm after.
Amazing prices, saved £100 (30%) on a Canon SX50.
No surprise customs charges.
Super quick delivery.
An all round prefect experience.
Very very happy.
Bought a camera from DigitalRev, delivery was very fast and took just a day to arrive from HK to Singapore. The camera later faced a lens error and I had it sent back for repair. The whole process took about 3 weeks, a little longer than I would have hoped, but the staff was friendly and prompt in replying emails and providing updates on the repair status. I am very pleased with the service and would shop with DigitalRev again.
What a great company. You delivered a first class product in record time. I live in the UK and you delivered from Hong Kong quicker than first class post 20 miles away!!
I only wish all sellers were so efficient. Thank you all.
I ordered or Monday. It was very simple to order and track the parcel as communication was excellent. The order was picked and despatched on Tuesday and arrived on Friday. The camera and lens were extremely well wrapped in bubble wrap and arrived in perfect condition. I would have no reservations in recommending Digitalrev and would gladly order from them again *****
These guys are fantastic. I ordered the new nikon D610 with 24-85mm kit. It arrived a day early and wrapped in a lot of large bubble wrap. It was about 1/3 of a foot in depth so as expected I had a little trouble actually getting through it. At least I know that the equipment is safe. I didn't communicate with anyone directly so I can't comment on that!
For the product itself. It is just what I needed and came with a 12 month warranty.
Overall they are perfect!!!
my order was supposed to arrive on the friday ( ordered on monday ) at first i thought this was very good considering the distance so i stayed in friday to receive it but it didn't arrive i later checked the tracker to see where it was and it was still in hong kong the estimated delivery was monday, its now tuesday and still not here :(
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