I'd recommend DigitalRev for their quick turnaround and excellent service.
After having a bad experience once while shopping with DigitalRev, I had decided tyhat I won't be coming back anymore.
To my surprise and delight, Kathy, the customer services associate got in touch with me and reassured me that I will not have to face any more grief. And Indeed I did not face more issues. She helped me sort out the problems and overcome them while shopping with DR.
She has been prompt and crisp with her communication as against some others who would beat around the bush. It has been indeed a wonderful experience shopping with.
With this I have been left with no option other than to take back my own words and rephrasing them as I WILL BE BACK with DigitalRev!!!!!!
Really pleased with the service, item came quickly and in perfect condition. The only reason is 4 stars and not five is that the instruction manual was only in Japanese, they gave a link to download one but this didn't work, but not too much of a problem as manual was available to download from Canon website. Given the price and service I don't think I would go anywhere else for future purchases!
I bought a Tamron 90mm lens for my Nikon. It was the best price I could find. They dispatched it immediately, I was able to track it the whole way, and it came within a few days over a weekend, from Hong Kong!
Great service. Thanks Digital Rev.
Very good service, surprised at the speed of delivery from HK to London (Monday shipped and recieved on Wednesday!) Will be happy to buy from DRTV again! Little upset with the actual lens i got but hey...can't blame anyone but myself for that!
I found the camera I wanted and was a bit hesitant to purchase from DigitalRev since the price was so much lower than other stores and it was a company I had never heard of. But after reading reviews of the company I felt safe, and I am so happy with my new camera! I would HIGHLY recommend this site to anyone looking for a camera - their prices cannot be beat (I researched different cameras and different stores for a couple weeks before finding DigitalRev and making my purchase). My new camera arrived even earlier than they said it would (just in time for awesome Halloween pics of my daughter!) and the entire process was easy. I would definitely buy from them again.
I cannot emphasise enough how good the packaging is and how fast the shipment is aswell. Seriously think no more when it comes to photography equipment and not only. Best prices only by far beats any competition. A five star company overall!!
Bought Sigma Lens. Great product as advertised. Price very competitive. Delivery very quick by TNT courier. Tracking from order to delivery simple. I will shop again with DigitalRev.
Ordered this on 7th November and it was in my hands on 11th thats including a weekend, amazing price for my 700d with 18-135 STM this was a bargain... Comes with UK plug and instructions, yes its a grey import but saving £200 i dont mind... Use DR they are amazing!!
I purchased a Canon 2 x converter from this company. I placed the order on a Friday afternoon and by tuesday dinnertime the lens was delivered from Hong Kong and I was out shooting with this great product an hour later. These guys were fantastic, I was a bit dubious about buying a lens from Hong Kong but these guys have a really good reputaion you can buy with confidence. The lens was £100 cheaper than uk companies,excellent service 10/10
I was initially a little apprehensive to order from them, since I am based in the US and the product is shipped from Hong Kong. However, I called them and got the assurance of authenticity of the products. Also the camera came in lest than 48 hours to me via international priority. The product is original and genuine. Only thing, the manuals are all in Japanese but they do provide a link with PDF files for the manuals in English. Definitely will be shopping with them again.
Advert appears to be local, Drawn to shop due to the price and claimed next day delivery, then takes 2 days, suppose you guys don't work weekends being in the leisure related sector, and realize it is dispatched from HONGKONG. Any way, those from TNT courier is so efficient they sorted out parcels on route and delivery once on land and got mine well ahead of estimated time. Total time within one week. Well package, not over killed, in case of accident one would realized how important is the good packaging. No custom tax incured, Happy with the transaction. Well informed tracking. Can be a template for other online trader. Thanks
As usual, perfectly on time and I knew where my parcel was every minute, so I could relax.
In January 2013 I purchased a Panasonic FZ200 camera from Digital Rev. It arrived within a few days of ordering, I was slightly surprised to find it had been shipped direct from Hong Kong. The camera was just as I expected and performed perfectly for the job I was using it for. (motorsport action shots, sometimes indoors with low light and no flash).
After I had taken about 5000 pics over the next 6 months, the camera started to make a sort of groaning noise when switched on and shortly after this I was unable to extend the Zoom without an error message requiring switching the camera off and on again. This got worse over a few weeks to the point where the camera was unusable if the zoom was needed.
I was worried about warranty repairs as I had seen reviews on the internet suggesting that some companies that sell online "don't want to know" if you have a problem.
Not so with DigitalRev. I contacted them and they gave me the details of an authorised repairer in the UK to send the camera to. I did this and within 24 hours I had a defect report and estimate for repair which was half the original cost of the camera!
I forwarded this to DigitalRev who consulted with the repairer and authorised repair under warranty. I was very pleased with the friendly helpful and efficient customer service I received. Within a week the problem was resolved and the camera back to me.
I would not hesitate to buy from them again.
Placed an order but due to being in the UK several checks had to be undertaken, such as proof of billing address and shipping address, although inconvenient to some degree the customer service that accompanied the problems was excellent, Brian M kept me up to date every day with what the problems had been and how to rectify the problems.
The price is significantly cheaper than our UK stores and is definately worthwhile completing these extra checks.
Christy was very helpful and reassuring(I'm Talkphotography member - sthwild). Lens arrived quickly. Panamoz had it cheaper than you guys, but because I enjoy watching Kai reviewing the gear, I ordered from you;)
Dear Digital Rev Thanks For your help . I really appreciate your efforts. And your quick Response , I will Recommend You To All My Friends
They Arrange For Me Some Accessories For My Sony A77 Within 24H Were not available In Their range It meant a so much to me.
Saved a hundred quid, cant believe how fast it arrived, tracking was great, product great. Only difference is that the charger is 2 prong but came with an adaptor - which is actually quite handy as I already have a uk one, so I can use this to take on hols!
First experience using DigitalRev Awesome service. Ordered a lens during the weekend. Order processed on Monday morning. Lens delivered to my door on Thursday. Brilliant!
Oordered another lens from DigitalRev. Order placed on Sunday evening, dispatched Monday morning and delivered to my door at lunchtime on Wednesday. How is that for service?!!!!!!!!
I've just received the new Canon EOS 70D. It arrived quickly along with my other purchases and its great. The savings I made buying from DigitalRev were nearly enough to cover the cost of the new Sony HX300 and a private photography lesson! It is awsome, and my instructor was so impressed he's probably going to get one off DigitalRev himself. The only thing that had put him off before was the price- he even offered me a discount on my lesson for the recommendation! Thanks so much. Very happy customer now all I need to do is get out there and shoot.
My only reservation is that I purchased the Canon EF 70-300 f/4-5.6 IS USM lens and having tried my instructors Canon EF 70-200mm f/4 L IS USM Lens, I will be saving up to replace it with that as it was much smoother and faster and the balance was great. I want to use it for wildlife photography and the overall balance and feel of the EF 70-200mm f/4 L IS USM lens made it much more 'maneuverable /stable' and faster to respond and despite the fact that it's nearly 3 1/2 times the price and there is a slight loss of zoom, I think it will ultimately suit me better.
I was sent the wrong camera in the post and asked for a replacement on 28 September.
I had no response to my request so tried to make contact via telephone. Getting hold of somebody at Digital Rev is near impossible. There is no queuing system and you can only call for less than a minute before you are disconnected.
I called persistently every day but it wasn’t until 8 October that somebody answered and followed the call up with an email the next day. Replies, when they did come, were helpful enough and I eventually received the correct camera.
However, having made 36 calls in total (with only 1 answered) and wasted a lot of my time, I was hoping they would have the decency to reimburse me for the costs incurred for these calls. Instead, I was told that they wouldn’t do this as contact numbers were for ‘enquiries only’.
Given that Digital Rev have a 14 day returns policy I thought it was more than reasonable to make a call. Their emailed reply to my call was 11 days after I sent the request to return the camera.
This doesn’t lead me to believe I’d have got a response without making a call!
I ordered a brand new Canon 600D on Monday afternoon and received it on Friday morning! I can't fault DigitalRev at all. Considering the camera was sent from abroad, the dispatch time is fantastic and you can track you parcel all the way. They also have the best prices online, and a warranty. Will definitely be using them again. Highly recommended and will recommend to my friends.
My third purchase from DigitalRev, and my first lens purchase. Super fast delivery as always considering it was travelling from China to UK, with good tracking and clear website updates. Items arrived in perfect condition. Sony website allowed me to register the lenses despite me expecting them to fail due to being grey imports (maybe they aren't grey imports after all!), but doesn't matter as DigitalRev provide a 1 year warranty regardless (although I've not had a chance to test this aspect thankfully).
The only reason for 4 and not 5 stars is that the kit lens that came with the ordered Nikon D5200 was used. I opened the box, took out the camera, then took out the lens that came in the same box and the lens' front was covered with tiny splat-like dots and fingerprints were visible. It works fine but it's just that I like my things in mint condition.
The other lens I ordered (the Tamron SP AF 90mm f/2.8 Di Macro 1:1 Lens) was fine and works awesome.
The delivery was surprisingly fast considering the distance items had to travel.
I am definitely sure I will recommend DigitalRev to my friends.
Had reservations ordering from Hong Kong, but £400 was just about worth the risk .Happy with my new Canon 70D which arrived as quick as most UK sites would have (ordered late Tuesday night and arrived Friday morning, with online tracking from TNT!).
Only small downside is manuals are in Japanese, but I can easily download from the Canon website. Charger is American I believe and converter is supplied.
Happy to recommend, would use again.
Everything was perfect, but i was given an plug adapter that was actually for shavers. This adapter was extremely dangerous, i could literally hear it buzz and could see electricity running up and down it, in future, digital rev really need to look at into their plug adaptors (chinese to british). Someones going to get hurt.
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