LOL they should rate this compared to other gaming providers for example steam. Steam has a lot of good games good pricing. But when it comes to something going wrong your own your own. I complained about drive to drive not being fast on responses lol at least you get a response in 24 hours. With steam it could be months you are ON YOUR OWN. Do not even try to complain about the lack of service because they moderator drones will remove your post. All the low scores you just do not know whats out there. NOW im torn as what to do because the pricing on steam is good but if something goes wrong you have to call Microsoft. Some of the gaming providers do not even have customer support. If direct to drive starts to get pricing like steam im sold. At least until something better comes along.
I actually had backup copies of my games downloaded prior to the transition. None of them would activate using the serial numbers supplied in the purchase history. After 3 attempts at getting help from their "customer service", they said I needed to wait until the games where in the gamefly client. What? I thought that they wanted us to download any games that might not make it over? They won't even supply the manual activation codes. Terrible service.
I bought Bad Company 2 for the PC from D2D Feb. 2010, now I need to download it again and Gamefly has acquired D2D and the purchase does not show up in their custom console. It does show on the website, however, I can not download it yet and they have posted it will take several weeks to get the data merged over properly. If this was a bank taking over another bank and you could not get your money out, there would be some serious LEGAL issues regarding this. So I plan on filing a small claims suit against Gamefly next week due to no response from mulitple emails. I only have recieved the automated response reverting me back to their FAQ stating they are working on it. Well, I don't think the courts will back them once they face the judge soon!
I don't think I will EVER deal with this company again. I can not access my games; I can't get any customer service; all I get is automated email responses and I still don't have access. They have my money, I have nothing. I can not imagine worse service than this. DO NOT BUY from D2D now they have moved. And there is no human to talk to, and I am sick of getting the same useless email over and over again. I wish there was a rating of -1 or maybe -10. I repeat, vote with your wallet; DO NOT BUY from D2D until they fix their problem.
I purchased several games from D2D, and now that Gamefly took over (over 6 weeks ago) almost none of my PC games are available for download. GS took over Impulse, and my games were available right away. I have contacted support at Gamefly several times, with no result except a promised a 20% discount, but that won't cut it if they cannot deliver what I already paid for. It seems that Gamefly bit off much more than they can chew, I would steer clear until they unsnarl the mess that they are in.
I bought Dragon Age: Origins three years ago, and now when I need to download it again it won't appear on the Gamefly client. Attempts to contact customer service have gone totally ignored, and I am certainly not going to rebuy a game that I already own; even if it is only $5 at the moment.
BF3 and Rage were purchased with no problem whatsoever. Yet, the f***ing Paypal option would not accept my phone number 3 times in a row, even though I gave them the correct number each time. Then, I tried to use a debit card and they said I exhausted that option 3 times in a row (when I actually only tried it once). No wonder they're going under. Hopefully Gamefly will not give me a f***ing headache like they have.
Title says it all. As soon as I entered my number (same as on file with bank and visa), I got a message saying that they could not validate my number. I made sure I typed it correctly and tried again with the same result. I have had an account with D2D for years and bought several games on this card without a problem. Submitted a ticket to support during their business hours as there is no number to call but no response yet. Definitely will never use them again. Buying digital is supposed to be convenient, not a pain in ass.
I tried ordering Tropico reloaded from this site. Was my first attempted purchase there. When I checked out the system told me my card couldn't be processed and they did not give me the game I ordered. Went to my cards website to find out why and saw that direct2drive had charged me for the amount of the game! I have been waiting for a response from them for a couple days now. Even went to ignsupport as well and opened a ticket there too. Still haven't heard anything. I really want the game or my money returned!! They seem nearly impossible to get hold of. I'm very disappointed with this company. :(
I have re-downloaded the installation for Fable 3, 4 times using their download manager. I only used their download manager because no browser download for Fable 3 was even available. Once downloaded, and the installation launcher opens, I click install only to receive an error to insert disk 3. FAQ says this error happens because when installing through the web browser, not when the download manager is used. Customer service keeps telling me to check FAQ even though I tell them it isn't helping. The fact that they do not have phone support is rediculous to me. From now on I will check the site throughout, before purchasing. I let me excitement get the better of me.
Bottom line I paid for a product, and what I received was more or less broken. I would like a browser based link provided so I can download and install my game using the directed solution they have provided.
Bought 2 games from D2D and it's been a good experience. Once i got the download to start (i used comrade as couldn't get it to work otherwise) it was plain sailing. Downloaded and installed BF3 in around 4 hours, not bad for a game of that size. I would thoroughly recommend them and find it difficult to understand the huge list of negative comments (which is why i've posted here to try to give some balance). I used them for BF3 as they were cheaper than amazon.co.uk and .fr (i live in France)
I'LL NEVER DO BUSINESS WITH D2D AGAIN. SUPPORT GOES OUT OF ITS WAY TO REPLY TO NOTHING I'VE COMPLAINED ABOUT. THERE HAS BEEN NOTHING DONE TO GET MY PURCHASE RUNNING CORRECTLY, NOT ONE SINGLE TIME HAS SUPPORT TRIED TO HELP ME, AND I WANT A REAL TECH THAT KNOWS WHAT HE'S DOING, NOT THESE PRE-SCHOOLERS YOU HAVE TRIED TO PAWN OFF ON ME. OR REFUND MY MONEY IMMEDIATELY. STEVE PARKER
I buy the game Sims 3 Town Life on the mac version on July 30, 2011. The game doesn't want to work and I do not understand why. It is installed but i can't play. I send a message to the customer service the same day and I have not always had a response. I can belive tha't a pay 20$ and can not play, or even call for help. Website stupid !!!!!!
I opened a ticket with customer service on 6/26 and still no response as of today, 7/5. Hard to give them a good rating based on their lack of response. I certainly will not purchase from them again. Ticket #: 2833-8525121
Take note of this companies overall low rating, and look at the number of complaints and excuses given on this page. Personally had a bad experience, £15 lost to game I couldn't get to work, I had not activated this game and felt asking for a refund/exchange was not unreasonable. Customer service quick to respond to electronic only customer service, but unable to offer the help required. Order Reference Number : 10006-6286104
Attempted to place an order with direct2drive.co.uk, however encountered the same telephone authorisation problem others have encountered here.
I contacted the Customer Services department and as per other users, received a response after about 4 hours. They stated what the authorisation was required for (manual review to confirm account is genuine and valid) and informed me they had activated my account at their end after checking my details.
Unfortunately the price had since gone up for the item I wanted. After a couple more messages explaining the situation, I received a response within a similar timescale. They very kindly credited the difference in price to my account.
As the sale had ended and without authorisation being cleared for my account, there was no trace I had previously tried to place this order, so direct2drive would well have been within their rights to state they could not honour the original price, so the credit was greatly appreciated.
I understand that a chat forum would be quicker to deal with these queries but considering this is an IGN owned service (and the support is probably run from limited sites for all global queries), I’m pretty sure query levels are quite high and I’d rather wait 4 hours for an email/ticket response than spend 20mins online waiting for someone to become available. The 4 hour response time is more than acceptable for an online query and end-to-end my query was dealt with, more than to my satisfaction, within 12 hours.
Overall, very pleased with the experience I’ve had with direct2drive, will be using again and would recommend to others with the caveat of just being clear if raising a ticket query is required and advising just a little patience.