LOL they should rate this compared to other gaming providers for example steam. Steam has a lot of good games good pricing. But when it comes to something going wrong your own your own. I complained about drive to drive not being fast on responses lol at least you get a response in 24 hours. With steam it could be months you are ON YOUR OWN. Do not even try to complain about the lack of service because they moderator drones will remove your post. All the low scores you just do not know whats out there. NOW im torn as what to do because the pricing on steam is good but if something goes wrong you have to call Microsoft. Some of the gaming providers do not even have customer support. If direct to drive starts to get pricing like steam im sold. At least until something better comes along.
I actually had backup copies of my games downloaded prior to the transition. None of them would activate using the serial numbers supplied in the purchase history. After 3 attempts at getting help from their "customer service", they said I needed to wait until the games where in the gamefly client. What? I thought that they wanted us to download any games that might not make it over? They won't even supply the manual activation codes. Terrible service.
I bought Bad Company 2 for the PC from D2D Feb. 2010, now I need to download it again and Gamefly has acquired D2D and the purchase does not show up in their custom console. It does show on the website, however, I can not download it yet and they have posted it will take several weeks to get the data merged over properly. If this was a bank taking over another bank and you could not get your money out, there would be some serious LEGAL issues regarding this. So I plan on filing a small claims suit against Gamefly next week due to no response from mulitple emails. I only have recieved the automated response reverting me back to their FAQ stating they are working on it. Well, I don't think the courts will back them once they face the judge soon!
I don't think I will EVER deal with this company again. I can not access my games; I can't get any customer service; all I get is automated email responses and I still don't have access. They have my money, I have nothing. I can not imagine worse service than this. DO NOT BUY from D2D now they have moved. And there is no human to talk to, and I am sick of getting the same useless email over and over again. I wish there was a rating of -1 or maybe -10. I repeat, vote with your wallet; DO NOT BUY from D2D until they fix their problem.
I purchased several games from D2D, and now that Gamefly took over (over 6 weeks ago) almost none of my PC games are available for download. GS took over Impulse, and my games were available right away. I have contacted support at Gamefly several times, with no result except a promised a 20% discount, but that won't cut it if they cannot deliver what I already paid for. It seems that Gamefly bit off much more than they can chew, I would steer clear until they unsnarl the mess that they are in.
I bought Dragon Age: Origins three years ago, and now when I need to download it again it won't appear on the Gamefly client. Attempts to contact customer service have gone totally ignored, and I am certainly not going to rebuy a game that I already own; even if it is only $5 at the moment.
BF3 and Rage were purchased with no problem whatsoever. Yet, the f***ing Paypal option would not accept my phone number 3 times in a row, even though I gave them the correct number each time. Then, I tried to use a debit card and they said I exhausted that option 3 times in a row (when I actually only tried it once). No wonder they're going under. Hopefully Gamefly will not give me a f***ing headache like they have.
Title says it all. As soon as I entered my number (same as on file with bank and visa), I got a message saying that they could not validate my number. I made sure I typed it correctly and tried again with the same result. I have had an account with D2D for years and bought several games on this card without a problem. Submitted a ticket to support during their business hours as there is no number to call but no response yet. Definitely will never use them again. Buying digital is supposed to be convenient, not a pain in ass.
(Note: This review is for games bought in March 2010 and March 2011. I have not had any experience with the site since then)
I have bought two games here, downloaded, paid for and installed without trouble. Direct2Drive was also the cheapest on the market with these games. (I bought RIFT and The Witcher 2)
Luckily, I have not had to deal with their customer service. It sounds like it's the CS that is responsible for all these bad ratings.
To future buyers: Do not just look at the total rating, rather look at the individual reviews. Some 1-stars are simply because people cannot find out how to download or install a game.
In my case, the company provided what I need, which is a game download. Cheaper than the rest of the market, too. I do not see the big problem here.
I tried ordering Tropico reloaded from this site. Was my first attempted purchase there. When I checked out the system told me my card couldn't be processed and they did not give me the game I ordered. Went to my cards website to find out why and saw that direct2drive had charged me for the amount of the game! I have been waiting for a response from them for a couple days now. Even went to ignsupport as well and opened a ticket there too. Still haven't heard anything. I really want the game or my money returned!! They seem nearly impossible to get hold of. I'm very disappointed with this company. :(
I have re-downloaded the installation for Fable 3, 4 times using their download manager. I only used their download manager because no browser download for Fable 3 was even available. Once downloaded, and the installation launcher opens, I click install only to receive an error to insert disk 3. FAQ says this error happens because when installing through the web browser, not when the download manager is used. Customer service keeps telling me to check FAQ even though I tell them it isn't helping. The fact that they do not have phone support is rediculous to me. From now on I will check the site throughout, before purchasing. I let me excitement get the better of me.
Bottom line I paid for a product, and what I received was more or less broken. I would like a browser based link provided so I can download and install my game using the directed solution they have provided.
Bought 2 games from D2D and it's been a good experience. Once i got the download to start (i used comrade as couldn't get it to work otherwise) it was plain sailing. Downloaded and installed BF3 in around 4 hours, not bad for a game of that size.
I would thoroughly recommend them and find it difficult to understand the huge list of negative comments (which is why i've posted here to try to give some balance). I used them for BF3 as they were cheaper than amazon.co.uk and .fr (i live in France)
I'LL NEVER DO BUSINESS WITH D2D AGAIN. SUPPORT GOES OUT OF ITS WAY TO REPLY TO NOTHING I'VE COMPLAINED ABOUT. THERE HAS BEEN NOTHING DONE TO GET MY PURCHASE RUNNING CORRECTLY, NOT ONE SINGLE TIME HAS SUPPORT TRIED TO HELP ME, AND I WANT A REAL TECH THAT KNOWS WHAT HE'S DOING, NOT THESE PRE-SCHOOLERS YOU HAVE TRIED TO PAWN OFF ON ME. OR REFUND MY MONEY IMMEDIATELY.
I buy the game Sims 3 Town Life on the mac version on July 30, 2011. The game doesn't want to work and I do not understand why. It is installed but i can't play. I send a message to the customer service the same day and I have not always had a response. I can belive tha't a pay 20$ and can not play, or even call for help. Website stupid !!!!!!
Ticket #: 2833-8533791
I opened a ticket with customer service on 6/26 and still no response as of today, 7/5. Hard to give them a good rating based on their lack of response. I certainly will not purchase from them again.
Ticket #: 2833-8525121
Take note of this companies overall low rating, and look at the number of complaints and excuses given on this page. Personally had a bad experience, £15 lost to game I couldn't get to work, I had not activated this game and felt asking for a refund/exchange was not unreasonable. Customer service quick to respond to electronic only customer service, but unable to offer the help required.
Order Reference Number : 10006-6286104
Have purchesed several titles through D2D.No billing issues and everything that I should have gotten,I did.Web-support,when it was needed was realitively fast and correct.
(the one issue I had was due to a demo version conflicting with the d2d version)
Pricing is per the norm.A greater variety of seasonal sales than steam,and sometimes gets things quicker than steam.
Attempted to place an order with direct2drive.co.uk, however encountered the same telephone authorisation problem others have encountered here.
I contacted the Customer Services department and as per other users, received a response after about 4 hours. They stated what the authorisation was required for (manual review to confirm account is genuine and valid) and informed me they had activated my account at their end after checking my details.
Unfortunately the price had since gone up for the item I wanted. After a couple more messages explaining the situation, I received a response within a similar timescale. They very kindly credited the difference in price to my account.
As the sale had ended and without authorisation being cleared for my account, there was no trace I had previously tried to place this order, so direct2drive would well have been within their rights to state they could not honour the original price, so the credit was greatly appreciated.
I understand that a chat forum would be quicker to deal with these queries but considering this is an IGN owned service (and the support is probably run from limited sites for all global queries), I’m pretty sure query levels are quite high and I’d rather wait 4 hours for an email/ticket response than spend 20mins online waiting for someone to become available.
The 4 hour response time is more than acceptable for an online query and end-to-end my query was dealt with, more than to my satisfaction, within 12 hours.
Overall, very pleased with the experience I’ve had with direct2drive, will be using again and would recommend to others with the caveat of just being clear if raising a ticket query is required and advising just a little patience.
This company deserves 5 negative star, not the 1 star here.
I purchased & downloaded a game, Midhig hClub 2, and it would not run after installation. Nothing, nada. Went through their support page and did all it suggested, still nothing. I wrote to them for help, and they said basically said, very rudely, scram! not their problem. Here is their response:
"A solution has been suggested by our Customer Service team.
Please feel free to view your ticket online here: http://supportcenteronline.com/ics/support/MyLogin.asp
We are selling games, not online games. We sell the same as the store that sells cdroms.
Please seek support for in game issues just as you would if you have a cdrom. The support is provided by the game publisher.
BestBuy cashiers will ask you to do the same, your appliances have a support vendor that you call and that is not the BestBuy cashier.
Thank you !
Ticket #: 8520516
Date Created: 6/11/2011 2:31:51 PM
Choose a general topic for your question: Problems running the game after activation
Please tell us more details: The game opens up to the create new game/enter game page where I am offered 2 options: press enter (to play the game) or press esc to quit. No response was detected when I did either. Game has to be shut down by shutting down the PC. I am using Windows 7. I have went through your support page regarding game security setting in windows 7. mode. I have Kaspersky anti-virus program and has set to allow all components of the game to change my system. I have gone through your suggested answers "knowledge base", including the game developer's web site and found no answer.
I went to buy and download the sims 3, put in a landline verification phoneline...said that it couldn't be processed please contact customer services so tried again, still the same thing. Now im worried I am going to be charged 3 times for a game i havent even got!!! ticket number 2833-8520786
Firstly Direct2Drive, please don't bs. You can't use a UK mobile phone, mine is on am 18 month contract, and has been for 9 months, yet my phone verification failed twice, so please don't come out with that spiel about 'mobiles being accepted as long as they are not prepaid'. I entered it twice to check, firstly missing off the 0, (as you added +44) and then as normal with the zero. I don't know if this has charged me twice as there is no info, or anyone to speak to.
The customer service is the worst I've ever encountered! It beats even Student Finance -notorious in the UK. There is no other option than email, and it takes forever.
Meaningful information is non existent on the site.
I can't even find out if my card has been charged, there is no one to talk to.
This is hilarious as all through the site users are told 'they are covered' and directed to customer service. Covered? haha. If you call waiting hours for a response covered than you are frankly mad.
The fact that purchases are so confusing, time consuming and errored along with crap steam-age customer service is oxymoronic to concept of 'direct to drive'. It would have been quicker for me to get a bus to town and spend a few hours searching for the classic game I wanted. Don't use Direct 2 Drive. It's useless.
Without trying to go into an irrelevant rant about my own outstanding issue in attempting to purchase a game today, I just want to provide a bit of user experience feedback about the nature of the payment/customer service system. I will note that this is for the UK section of the site. Though back when I lived at home in the states, I did try this service once which, for an entirely different reason, had to go through the same slow and cumbersome customer service system, when I rarely ever have to do so for any other shopping experience!
First of all, for payment, they require phone verification with a LANDLINE. In the 21st century, this is not very practical. I haven't had a landline phone since I left my parents house after college, the same with just about every one I know and this has to be a trend with people younger than I.
Secondly, the error messages really need to be more clear. If the verification of some aspect of the process failed, please explain. Nobody wants to see a cryptic message like "we could not validate your transaction. Please contact customer service to complete your purchase." Is it communicating with my bank? Paypal (I've tried many payment methods forms) My account? Was my phone number not formatted correctly? Is it an internal error? The system has immediately made a decision about why something like a phone number didn't work, please enlighten us to what it was so we may have less aggravation. The ratings for this company aren't stellar even on this site, so if people are frustrated with customer service and errors, it may help to provide more information so the whole process isn't mysterious and unsatisfying.
When you finally get to the customer service system (for which you need to register an entirely new account) it is very buggy. The resulting form fields do not always carry the same information (if any) over, so you may have to add additional comments to make up for the system errors.
At this point, my own issue is still open - (2833-8496888) it was only today but even if they do answer within 12 or 24 hours, my question is only in what other retail environment is it acceptable to take this long to make a purchase? Especially one that is predicated upon instant gratification of direct download of games...
After many hundreds of terrabytes of downloads, through routers, firewalls and even windows defender. I have resumed broken downloads from hundreds of low quality servers without issue. My first try with a 7.7 gig DL from D2D onto my laptop for a PC I was building failed usually between 2 and 4 gigs. I would get a 'no mirror available' error. After a few dozen resumes you get a corrupted file. What does customer support have to say? Despite the fact that their server seems to support resuming what they actually tell you to do in the event of a broken download is to erase the partial file and start over. So it's a server that supports resuming running a service that doesn't support resuming. So I go to the new system, it's only got windows 7 home. NOTHING else. Disable windows firewall and Defender. Direct hookup to the cable moden, no router, nothing. Even rebooted everything. According to D2D customer service this is the BEST way to download. NOW my downloads fail at the 20 MEG point of a 7.7 gig download. What else do I have to do? Check which direction the wind is blowing? Make some pagan sacrafice? The more of their advice I take the worse things get. I have ZERO faith in this outfit. Never have I had this much trouble downloaded from ANYWHERE, and the no resume resumable server is just a bad joke! Where did they get this equipment? Did some 3rd world country throw it in the garbage and these idiots (who claim affiliation with FOX news) pluck it out and foist it off on a unsuspecting public? I can see with some really small games how this might work, but with such a delicate server I'd never recommend it to anyone, especially anyone looking for larger games. Another review said it best.. Just go out to the store and buy it.. Look on $bay if you want, you'll get better and more reputable service.. AND FASTER!
I once bought the Sims 3 off of Direct2Drive for my mac. My mac had had all the right specs so it should have worked just fine, except it didn't. The game was incredibly glitchy and slow. So I emailed a complaint to them. There reply was that they couldn't refund me, and if I wanted to fix my game I would have to go through EA. So currently I am trying to unsuccessfully fix my game while Direct2Drive stole my money.
F found this review useful
First off, this company's customer service is atrocious. They want to pretend like their internet only CS system is for our benefit, and it's much more thorough than a phone call because it can be referenced later - this is bull crap, its an excuse to save money by not offering a call service which is faster, more efficient, and doesn't leave a potential customer waiting.
I made 1 purchase without much difficulty, and if that is all you are going to do, this site might be for you. But trying to purchase my second game I ran into a whole slew of errors. All 3 methods for payment that they support stopped working for me, I had to make a second account, and even that account was bugged and messed up. Their vaunted Customer Service has taken upwards of 4+ hours to give one response that a phone call, IM, or chat room would have solved in less than 2 minutes.
Poor customer service from Direct2Drive...
I purchased a discount code for $20 off of a video game; however, please note Direct2Drive used the term discount code which apparently is not the same as the typical gift card/code/credit. A normal gift card/code/credit is like cash, but only for that related store. You can use coupons and other codes in addition to the gift card/code/credit.
I was not able to use use the discount code with a promotional code for 20% off during Presidents Day weekend.
The terms for the discount code did not state anything about not being able to stack with promotions.
There are also no terms regarding stacking of codes on Direct2Drive's website.
I spoke with with a customer service representative which simply stated the codes cannot be combined on a single purchase.
I replied asking for wording on where it states they cannot be combined and presented my argument on how a $20 discount code should be like a gift card.
My comment was escalated to a Lead Technical Specialist, which only stated they cannot be combined. She chose to completely ignore my request to show the terms of using codes on Direct2Drive's website.
After pushing the matter further, Direct2Drive finally issued a refund and closed my account.
They also tried to retain me as a customer with a $20 credit on my next order, but why would I do business with a company like this?
The extent I had to push was threaten that I would start a credit card dispute, file complaints with the state Attorney General, the FTC, and IGN Entertainment Inc.
Again customer service with this place is abysmal and the terms are ambiguous.
I know I said I did not want to do business with this company anymore, but the complimentary game offer from IGNChristine really shows the effort IGN is doing to address my unique situation.
With this level of customer service I have updated my review and give my thanks to IGNChristine for turning this issue right side up!
Was able to easily find the game I was looking for in addition to a coupon code for the holidays.
Check out was smooth and easy. Very impressed with their security measures where they call with a validation code to input into the website; wont find that kind of security in many places.
First, just trying to normally add the Rift preorder to my cart gives "Bad Request - Invalid Verb HTTP Error 400. The request verb is invalid", and I have to remove all my cookies to have it stop giving an error. Then, once I finally figure out how to trick the system into actually letting me add the game to my cart and check out, they require my phone number (very odd, but I can live with it), and when I try and submit it I am IMMEDIATELY presented with an error, saying go to support.direct2drive.com to get help, and that page won't load at all. I try and go through the process two more times, and now I can't even pay with Paypal anymore, because I tried 3 times and it failed when it wasn't even my fault! Like an earlier review said, I'm surprised this site is operated by an actual company and not some guy out of his basement, because stuff like this is amateur and unacceptable.
Garbage site, can't even get customer service because their site is so trash. I'll enjoy giving my money to any other site but this one now and in the future. I suggest anyone looking at direct2drive instead consider Steam, which actually functions promptly and has customer service that's actually reachable.
20% off all titles, none of which you can purchase because of their busted system. Happy President's Day.
I have used D2D before and didn't have any problems, but this time i used a different account and tried to buy the newest EQ expantion pack, downloaded and installed perfectly but i never recieved the activation key on my email account, so i changed the email address in my profile information and i have recieve emails from them now but it only summerizes what i wrote in my ticket to their support part. And also recieved an email showing me where the key should be, but sadly i have looked everywhere on my account page and can't find it.
I sent my ticket in over 20 hours ago and no sign of my problem being solved soon.
Should of spent the extra $20 and just bought it on EQ's site, but for anything that isn't a MMO games i would suggest them, best download speeds i've seen from online stores.
And also; on a side note i downloaded the Comrade downloader addon thing their site suggested to do, it also said that i would have a list of games i downloaded and purchased from there, with their activation codes. And now when i use it, it list i bought 2 games when i have only bought one on that account and niether game is what i even bought from them.
Entered all my credit card info/personal information, went to validate the purchase by the PIN I received in a phone call and it failed. I was immediately forwarded to some kind of tech. support web page. No word as to if my credit card was charged, if my purchase even went through, nothing. I tried to enter my account info to sign in to submit a claim and it wouldn't recognize my log in info! So I create a new account (with the EXACT same email and password) and submitted my claim. I get an automated response that someone will help me wihin the next 24 hours. It's very nerve racking, it'd be nice just to know my card hasn't been charged. Overall, a poor experience thus far. A phone number would've been nice.
In last two years I purchsed 3 games from D2D.
1st and 2nd were just serials. So I could not had bad experience with famous D2D downloader.
My 3rd purchase (preorder) went wrong. When I checked day before game should have been released I found thet D2D changed some info. Game release potponed (not D2D fault). Regions where game can be purchased.
We in EU can't purchse that particular game anymore. So I went to D2D-support to ask what's going on. After 15 minutes I got robot generated reply which had nothing to do with my question.
After 22hours I provided info about wrong UK/EU site redirection to US site when I look for my game. Now, after 51hours of waiting and 2 working days I still got NO reply from D2D-support.
So I decided to wait another day to get info if they will deliver playable game or refund me. Otherwise I will have no other choice than paypal dispute.
That is my story with D2D. My rating is based on following:
1. Number of successful purchases which could have gone wrong (0/3 as delivery of serial can't get wrong)
2. Number of unsuccessful purchases which could have and went wrong (1/1)
3. web site - not so bad, but if you redirects people from one continent to zone for other, it's wrong.
4. Ability to distinct between countries from which customer purchases games (I do not think you even had this idea)
5. support = store which have so much problems as D2D gives to customers should have massive SUPPORT.
I measure my experience by 3.5 of 10 points as D2D is able to keed serial keys in your account and resend them. Edit: Support solved my problem soon after this review. I update my ratting to 4.0 of 10 points for acting honorary.
I just had the most horrendous time trying to purchase via the website, i couldn't even get to the point of being able to pay for an order.
Firstly, i added an item to my cart. Then went to checkout and during the process create my new account. It said the email already existed and therefore i couldn't. So i click "forgot password" even though i know i never had an account before. Doing this the system forgot about me again. And so we went in circles.
I managed to get an account in the end by getting out of the cart area and creating an account separately on the signup page. Great! I was happy now...
Went through the order process... on to phone verification. It wouldn't accept my phone number and told me to contact customer services. I tried paying via a different method and same thing, saying my phone number isn't correct, etc.
I submit a request for support (which due to the very bad design on their site i had to go through yet another tedious process of creating a further account just to get support). I get an automated response asking me to get back in contact with them when my bank has fixed my account (yeh, bearing in mind i never even got that far as paying yet). Also some junk about how i have to be in the same country as my address, etc, which i am in every way possible, physically, by IP, bank, etc.
The phone number i entered into their system was a standard UK landline number and not via an IP phone service, just a standard phoneline. I can only assume that something is wrong with their system.
Anyway, i'm just about done with this company now, i feel almost relieved that the payment didn't go through. A very frustrating experience with all taken into account, yes nothing huge but all put together, --- very annoying! The only reason for me to buy online instead of going down to the shop is the convenience - take the convenience out of ordering by making it so hard and i'm suddenly not interested anymore.
I was even more shocked to read on here that the company is owned by people who should really know better. I thought it was some amateur start-up who didn't understand web development ;-). I make a living in online business and i know my company wouldn't be in existence if i expected my customers to go through the kind of inconvenience direct2drive expects of its customers...
I just bought a $50. game from these people not only was the download bogus but then their files disappeared on my account with them,yet the money on my credit card was fast to disappear.The only reason I gave them one star is because I had to.
I suppose that it's easier for some people to post a negative review, as it's an easy way to vent your frustrations.
But, I have to say, I've not had any problems with D2D. Downloads have always worked fine, customer service has been exceptional as well!! They answered my questions within a half hour. Compare that to another major competitor in the market that took almost two days to answer the same question!!
When you are reading the reviews here, you have to keep in mind that D2D doesn't write or produce these games. They are simply an online store. Should you need technical support, you should contact the authors of the title you have purchased. You wouldn't go to Best Buy for technical support on a game you purchased would you?? :)
I will continue to use D2D for my online purchases. I prefer downloading my games. Saves me a trip to the store, and I also don't have to keep up with a cd.
One thing I do have to note... D2D, can you please make your patches page a little more visible?? Rather than the small link at the bottom of the page. :) I know it's there. But I have had some friends that couldn't find it right off.
All in all, I feel there deserve better than a 4.9 score here. At least in my experiences anyway.
I recently downloaded Knights Of The Old Republic from Direct2Drive with the little bit of left over money i had after holiday shopping.. I usually go with STEAM but the game was 5cents cheaper on Direct2Driver and some friends told me about the site so i figured what the heck?
After paying for the game i tried to download it through their downloader(s) both of which didn't work on my computer.. I got them to download but they wouldn't initialize the download for KOTOR.. The program itself was able to update my other games though so i'am assuming it worked just not with that game.. I spent around 3 hours messing around with their downloaders until i gave up.
So i went the old fashion way and downloaded it through HTML which required me to download winzip and about a 6hour download for the game.. It was around midnight that night when the game finnaly finished and i was ready to start it up.. Only to find out after puting in my key code that the game won't boot up.
If you go on google you quickly find out that this game is not compatiable with Windows Vista (i don't care what lucasarts website says google will tell you different.) One of the more popular Knights Of The Old Republic searches will be something called the "Vista Fix" which requires downloading 3rd party software to get the game up and running on a vista system.
I don't feel like i should download this software after D2D promised it'd run on a windows vistas operateing system.. It took about 24hours to get my first response to my complaint which was a generic copy and paste asking about download speeds and such after i already told them i downloaded the game (after few hours of struggling) and now it just wouldnt work.
After that i got another generic response directing me towards LucasArts support.. Lucasarts dosn't offer support for this game anymore (was released in 2003) and only offers a mailing address (yeah like through a post office) for support.. I spent $9.95 and meet all the requirements for this game, why should i send a letter to lucasarts for support when i already paid D2D?
I'am waiting on my 3rd response.. I've told them i will file complaints if i'am not refunded.. Hopefully that'll work or its over to BBB and consumer reports i go.. Direct 2 Drive, if you're reading this, please refund me! This game dosn't work on vista, check out the reviews on you're site others are stateing the same! That's the last of my holiday money i'd like to use on purchaseing KOTOR1 for the xbox so then i know i can actually play it without these problems..
Just a heads up to all..
I have had some great experiences with D2D. Downloads are fast, programs always work, etc. Unfortunately, however, I just encountered my first problem. Purchased a second copy of a game from them (Titans Quest & Immortal Throne Expansion) and got the same CD keys that they gave me for the first set.
Of course this makes multi-player impossible and defeats the entire purpose of my purchasing a second copy.
I have received nothing but generic responses to what should be a simple solution, (A) give me a unique set of keys, (B) refund my purchase.
Of course this also begs the question, was this a technical glitch or fraud... Given my past experiences with the company I would say technical, but the longer I have to wait for some sort of response, the less confident I am...
Will update when/if i ever hear from them.
*I updated in my comments below but will also clarify here. I left my rating at 2 stars because my product was never delivered, money was refunded. Apparently, you can't purchase two copies of a game through D2D. Of course they gladly take your money and will provide a brand new link with a new DRM code, but the CD key will be the same as your first copy - if that isn't borderline fraud i don't know what is... Fortunately, they did refund the money in a fairly prompt manner. I am done using their service, however, as much for the irritation factor as anything.
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