Hi, service was okay but They seriously need to sort out the Nationality Codes on the booking form. Most passports have a three letter code i.e. IRL for Ireland, BEL for Belgium etc. But Direct ferries only have two i.e AD or IR etc so very confusing as there at least needs to be a helpful code list or something as I was almost guessing and hoping I got it right...very unhappy about this!
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Thank you for your review. We very much appreciate comments like this as they help us to improve our service where necessary. We have discussed your suggestion with our IT Director and I can confirm he will be looking into the matter as soon as possible.
Thank you again for taking the time to leave your feedback.