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Im with DirectLine for over 5 years now and never have any problems. Very helpful staff when using call centre and they based in UK.
Good premiums for my cars.
and received ever one very good service and will definitely be sticking with them
I paid for insurance cover on my house and chose to pay for better cover as i though i would be getting a professional service from what i first considered to be a reputable and professional company. However the service i received, once i needed it did not reflect the price i was paying. The decision made by the insurance company is not my problem it is the way they handled the claim and the so called professional they sent to assess the problem, extremely bad service from a company who i had previously considered to be a trustworthy and professional insurer will never use again.
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