Direct Taxis Warrington - avoid at all costs

when enquiring about the company address when I wanted to make a complaint, and after many many calls. the Director in charge said he refused to give me the address in case, and i quote verbatim,"IN CASE YOU TORCH US FOR NOT SENDING A TAXI" What on earth is wrong with this company. I think they assume we are all arsonists. Very poor service from a company I once respected