Great website - easy to navigate. Good discounts and deals. Easy to place a telephone order and then collect from East Mids depot at my convenience.
We got a great deal, even with the next day delivery charge it was still cheaper than anyone else! TV arrived 8.30am the next day as promised and customer services rang soon after to check on everything. Will be using again in the near future and would certainly recommend Direct TVs to friends and family. Fantastic!
We had been looking for a black glass TV stand for a while and when we saw the Gecko it looked perfect. Several retailers had it so we went on the Gecko website and found the full list.
DirectTVs had a very competitive price - a whole £90 cheaper than Amazon. Most user comments were positive about the Gecko although some complained that assembly was difficult. From the photos it was exactly what we wanted so we said "how hard can it be?" and bought it online.
DirectTVs' online response was excellent. We received a series of emails thanking us for the order, giving us the day it would be delivered and showing how we could track the order. It arrived on the right day - I was out of town on business and although the instructions recommended a two-person assembly my resourceful wife had it built, with Sky box and DVD player installed and reconnected by the time I was home.
The stand is perfect - EXACTLY what we wanted and looks superb in our modern lounge. Cannot fault DirectTVs' customer service and information. They asked if we would like to register on the website in case we wanted to use them again and we registered like a shot.
By the way, the Gecko came with one more additional nut/screw/washer/bolt than was actually required in every packet in case one went missing. All-in-all a great customer experience.
After several unsuccessful attempts to look at a TV in other retailers, we managed to do a side by side comparison of the models we were interested in at Direct TV's showroom. Great, hassle free service and having made a decision we bought there and then. In stock, so we took it home and the price was competitive. Excellent service so a big thanks to the showroom staff.
We had researched the tv and DVD before visiting the store and found Directtvs to be the cheapest by far. In store we were given good honest advice and no attempt was made to try and up sell anything, which in today's market is very rare! We will no doubt be back whenever we need other electrical items.
Did what they said, very fast delivery
They take your money,make promises of stock coming in ,6 weeks later no stock and guess what your refund even takes days.
Asked do you need my card details for refund answer no, 2 days later e message please phone we need your card details.
On giving card details refund instant ! No.
Why can't give a electronic transfer instant everyone else does.
They trade on other people's money in my case almost £600 pound for almost 6 weeks.
Won't ever use again
Mrs L Wright
I bought an item which was displayed as being in stock. It was only 2 days later when I tried checking the status of my order that I found my order was "Awaiting Stock". It was awaiting stock for a week before finally being posted.
I did get prompt answers from their customer service, but if I knew the item was out of stock I'd have ordered it from elsewhere rather than wait nearly 2 weeks for it.
The only other negative is that they use parcelforce to deliver items. I've had nothing but trouble from them, like today, where my item actually hasn't been delivered, so i'll have to go and pick it up from the depot.
This is my second purchase from Laptops Direct and all I can say, AGAIN is amazing service. I called and spoke to a member of staff as I was confused with which laptop to decide from, the help I received was fantastic. I had a few choices in mind ranging in price and the honesty from the sales staff told me to go for the mid range for what I wanted! The best prices, selection and customer service - I always recommend Laptops Direct to my family and friends. Well done again from a very happy customer AGAIN!
I truly believe that they had no intention of supplying the tv ordered. I ordered mine on Xmas eve, received emails confirming order straight away. Withing a few hours I had received another email, this one stating there was no stock at their suppliers and to hold on as their expert team would be in touch.
After waiting for a call on the Thursday, nothing. I Had to send an "emessage" to them before i got a call back... They tried to offer me an LG 620T for £709, when it was, at the time, in Currys for 650.
Something I did find interesting is that the guy stated that their suppliers were closed Xmas eve... erm, hold on a minute, how come I've got an email stating no stock at their suppliers then, the same day as accepting my order!?
Its now going to take 7 - 10 days to process the refund (thats a long time over the festive seaon)... So I believe they take peoples money knowing that were not able to supply anything, with the hope that people would just accept anything else they were on the phone afterwards. Terrible company, and terrible customer service, would never use again, am even considering a mention on their trading practices to Trading Standards
ITS A SHAME YOU HAVE TO GIVE THEM A STAR, SHOULD BE MINUS STARS
i placed a order with them after seeing on their website a good deal, it says it was in stock, paid everything up, comes about 2/3 days later still not noticed i had not received a confirmation email, money had gone out of my account, spoke with customer services about receiving no emails etc, hold my breath waiting for the refund, this company is complete pants, if want my advice, dont always go for the cheapest price, steer well away from directTVs, it will end in tears ps. i would have been waiting in all day today waiting for delivery as stated, if i would not have phoned them, they had said they had phoned me but not received any calls, as of 1340hrs not received a confirmation of cancellation given i phoned them at 0930 hours. i think kirklees trading stadards and CAB are going to be informed regarding this company
Bought a TV from here 3 weeks ago,
problem started with delivery I asked for 24 hours and they booked it as 48 hours, they did refund but hey!!
TV had a sound fault with in the first day so followed there web site and called LG, they heard the fault and gave me the call reference to speak with direct TV's which I did, they took the TV back and put it on test, after a week of no contact I started to chase this up ** by the way they had not contacted LG despite having all the details they only did this 2 weeks after the return and as luck would have it the call was recorded and they could hear the fault!!!. After 4 days of emails as I was on holiday they then agreed to a refund as they had no TV's in stock. Only 1 person took the time to Help!! Thanks (Brian) Honestly my experience is bad and may be a 1 off who knows... Buyer beware!!!!!! and if you do buy as they say 1 million happy customers can't be wrong or can they!!... I have now paid more for the same TV from your local high street retailer...Thanks Currys
I found directtvs to polite extremely helpful, I already knew which tv i wanted to buy before i searched the internet to compare price and i must say directtvs where 41% cheaper than anywhere else on the price of my Tv which is a 42 inch Panasonic Full HD 3D Plasma TV TX-P42UT50B. I arranged payment for the Tv late Friday afternoon and was given Monday as my expected delivery date. I received emails confirming my purchase and the further emails confirming my delivery details and then to my absolute surprise i had an email Saturday morning from the Yodel the carriers saying that my parcel was out for delivery today. I can not fault directtvs at any stage of the process they kept me informed at every stage even up until i had the goods in my possession I would highly recommend them to friends and family
Direct TV is in constant battles with the networks therefore you never know what channels are going to be there or not be there. We lost ABC for over a MONTH! Then getting it back for less than a week, we have now lost Comedy Central, MTV, NIck, Spike, and 25 other channels. If you enjoy watching your series -- DON'T DO DIRECTTV!! You will miss out on them at point or another. I PROMISE!!! We cannot wait until our contract is up. NEVER AGAIN will we make this mistake!
We went to this company and bought two TV's 50" and a 42" LG Plasma's
the service was shocking it literaly felt like I had to sepperate the TV from the unshaved 'sales man' with a debit card. I luckilly researched the TV's online before I went so I was ready to buy but it was shocking. The TV's were even £5 cheaper down the road at PC World but I opted for the nice local company with the shiny showroom. We Paid, one was in stock one wasn't and it was so so at this point.
******* THE MISTAKE FOLLOWED ********
My partner looked online at their sister/same/differently named company direct appliances and we opted for an Indesit Fridge freezer and a matching Indesit washing machine. All brand new and under £500 Bargain so we jumped in the car and headed back to the store with my crowbar/debit card hopeful they would help us.
We paid up £485 that day on the promise the Fridge Freezer would be there in 2 weeks. A long time but we did at this point accept and agree to the wait due to the price. Well Monday the 2nd arrives and we decide to pick up the fridge the very following Friday..... But wait the fridge has come and gone and been sold to someone else leaving us with a wait of a further 2 weeks!!! This is where the magic really happens! I demand a refund and the customer service was nothing short of a disgrace.
1. Refund me I requested.
2. OK I will ring you back in 10
3. After 30 mins, I rang them and the guy had gone on lunch
4. We eventually track someone else down to deal with the refund
5. All done and refunded sir, that will be 3 days back on the card
6. 3 Days later I ring up still no refund and I am told it now takes 10.
7. I now realise they even have separate 'press 3 to chase a refund' phone system so am not the only one.
I know i rant on but I just had to have my say on this company as is took me back the way they trade and I have been majorly disappointed by them, I don't complain often I just really would like people to think twice about using them. they don't have the items, they just retail for larger brands. they are a horrible middle man and the second you have a problem it's as if they glance at their balance sheet to see if they have your money before commenting.
TIP, PC WORLD IS GENERALLY CHEAPER, TESCOS HAD OUR TV's £15 LESS AND DELIVER FREE
I ordered a Samsung TV through finance which was cheaper here than it was anywhere else. I chose standard delivery (3-4 working days). I sent the finance contracts off and the very next day I received the TV and other accessories. Very pleased with the speedy service of this company! Keep it up!
Went out of my way today to visit this lots showroom. Was looking for a 37 or 40" TV for the bedroom. Half the display models in the showroom had no price on them and most of the descriptions were limited to the model number!
Saw a Sony that looked to fit the bill so asked the 'salesman' for a price to be told its not in stock? Told him what I wanted and he tried to sell me a 42" Panasonic which was too big so asked about the Sony again, same reply 'not in stock but the one next to it is and its £489'.
Was prepared to wait until a model is restocked but if they can't be arsed then neither can I. So I'll stick with Comet and Curry's where I can see what I'm buying before I discuss it with a sales assistant.
The product was the best price in the market and was delivered within 24 hrs of ordering. We had to contact customer service for advice and they were brilliant. I would highly recommend this company and will use them again in the future.
I ordered 2 Panasonic TVs from Direct TVs that were to be delivered to 2 separate locations. The staff were easy to deal with, knowledgeable and handled my order quickly and efficiently. Although I did not pay for next day delivery, both TVs were delivered the following day - given that one was delivered to Northern Ireland, this was simply remarkable. A faultless purchase and I would recommend this company to anyone.
Finally, a word of thanks to Yodel - easy to track exact location of delivery with clear, unambiguous messages.
I ordered my new Toshiba 40TL868B 40in 3D Full-HD 1080p from Directtvs on Friday night for Saturday Delivery. I ran into a few problems with the delivery company which was 'Yodel' as a confusion was occurred which caused me to travel 30 minutes out of town and back for no reason. Apart from that the television came in all the wraps and seals required and works perfectly fine.
Due to the delivery of the item and a few problems occurred through the day the company is great.
Problems ran into;
-TV signed for at 7am by someone
-Thought it was stolen or delivered to someone else house
-Was transferred between DirectTvs and Yodel all day
-Told by Yodel the it was signed by the manager as my local one was shutting down and moving to Goole and was told they was open.
-Got to Goole after putting £10 petrol in and it was shut.
-Half way back at about 5:30 I was rang up being told they were trying to deliver it but no one was in, even though my mother was in.
-Got back into town and visited my local Yodel and signed and took the television.
Therefore I paid £16 for delivery and an extra £10 to track the television down as no one knew exactly where it was.
They could of at least informed me when I rang yodel in the morning that the manager was the one who signed for it so confusion was risen.
Therefore this is the reason when I'm giving them a 4/5 instead of 5/5.
Get a better delivery company like, Citylinks or Parcelforce!
We found Direct TVs by chance & pleased we did, very quick & easy to place the order, saved £130 & best of all they delivered when they said they would.
We were kept well informed of the order/delivery status & the delivery guys were very helpful & friendly.
TV is great, no problems. Direct TVs set it up for us with their pre-delivery inspection so all we had to do was plug in & go.
Will definitely use again.
This company gave me the worst customer service that I have ever experienced. The diary of events went as follows:
Monday 12/12/11 Ordered TV from the J28 showroom, paid by debit card
Tuesday 13/12/11 Money taken from my account (1 DAY)
Wednesday 14/1211 Collected TV from J28 Warehose
Thursday 15/12/11 Returned TV to J28 Warehouse - Sound faulty
Tuesday 20/12/11 Agreed refund as no direct replacement available
Friday 06/01/12 Money refunded to my account (22 DAYS from returning the faulty TV!!!!)
During this fiasco I rang the customer services team 8 times, on a 0871 number of course, at a cost of over £5, they never rang me.
Richard De Vere found this review useful
A huge thank you first of all to the great people within the business. My items were very competitively priced, the deliveries and the crews were first class, the text confirmation of delivery dates and times, brilliant and everything on time :)
I will be making more purchases in the very near future.
Thank you... Tom
I've used direct tv on a number of occasions, always collecting from the showroom, without a problem. Until now! Bought a Panasonic tv as a Christmas gift for my partner, unfortunately I bought the wrong colour (she wanted white) Returned the tv hoping to exchange but was told by sales that they were unable to source one, i therefore asked for a refund. I was told that there would be a 15% charge of the total price amounting to approx.£55 as I'd broken their golden rule of opening the box! I declined this generous offer. Yes folks removing a strip of sellotape when opening a Christmas present can seriously damage your wallet. Direct tv's customer services manager stated that because the box was opened, they can no longer sell the goods on as new (not that she had the courtesy to speak to me directly, one of her rather arrogant minions acted as go between) The fact that at point of purchase the salesman insisted on opening the box to check the contents, which by their logic rendered the tv a second hand item, seems to have escaped them. I would suggest that the anonymous customer service manager has her job title changed omitting the words customer,service and manager. She has managed at a stroke to alienate a customer, who has been running their own business for thirty years, based on quality and customer satisfaction, something I doubt very much direct tv's will achieve. Judging by the other complaints on this forum, it would appear that I've escaped lightly, at least I have something to show for my cash, even though it's not what i wanted. In summary Mr Direct tv you've managed, to lose all future revenue from ourselves, all for the lack of a bit of goodwill. Never again!
Richard De Vere found this review useful
if only i have found this site earlier and read the reviews, i would have saved myself so much time, trouble and money.
Bought a Sony 40 inch 3D tv with the 3D bundle on 4th Nov. Was notified that it will reach on the 7th Nov. What a load a crap that was. The TV arrived a week more than that and by i-can't-believe-it's-still-in-operation dastard company named Yodel@HDNL. The 3D glasses,unfortunately did not arrive with it.
I initially gave Direct Tvs the benefit of doubt.Yodel is after all a crap company waiting for final axe sometime in the future. I had the initial apology and the promise of a follow up.
The 4 weeks between the date of purchase and the arrival of the glasses really made me question the integrity of the customer service.
The emessages took quite a while to return with a reply. Calling a few times a week for the 4 weeks would have cost a fair bit. But most annoying is how inconsistent the follow up was. None of the promised call back happened. And i got different stories whenever i called them . I was told they were waiting for a reply from Yodel, then i was told it was reported as lost, subsequently it was referred to a highest level, then i was it was reported to a level higher than the highest level (amusing isn't it?), then i was told it WAS NOT CONFIRMED YET TO BE LOST - AFTER 4 FREAKING WEEKS.
During my final phone call to direct tvs, i basically refused to hang up unless i got a final reply. The lady on the phone eventually linked me to another person who then asked me if i wanted a refund or a replacement in the most blunt, non-apologetic manner.
What dumbfounded me was that a replacement was never offered during the 4 weeks, it was only offered after i basically protested on the phone, and it was given in a most condescending manner.
Given that a previous customer with a transaction of about 2000 pounds got terrible service, maybe i should hushed about my own purchase, that is just close to 1000 pounds.
I have received better customer service from companies selling corkscrew that cost less than 10 pounds.
Will be getting a sound system soon. Guess where i am NOT going to shop for it?
Richard De Vere found this review useful
Direct tv's is one of the best companies I have ordered from.
Friendly customer service. I received an email,text and a phone call from the lovely helpful delivery driver saying they would be half an hour and they kept to their word. I am happy with my purchase and will be ordering from them again shortly!!
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