I bought an item which was displayed as being in stock. It was only 2 days later when I tried checking the status of my order that I found my order was "Awaiting Stock". It was awaiting stock for a week before finally being posted. I did get prompt answers from their customer service, but if I knew the item was out of stock I'd have ordered it from elsewhere rather than wait nearly 2 weeks for it. The only other negative is that they use parcelforce to deliver items. I've had nothing but trouble from them, like today, where my item actually hasn't been delivered, so i'll have to go and pick it up from the depot.
To reply as a company, please log in to your business account.