What kind of business doesn't have anyone to talk to when there's a problem, where the only way to communicate about an issue is through email? The kind of company that produces crap and has a lot of angry people wanting to yell down the phone at them - that's who.
That's exactly what Discount Banner Printing does - they don't have anyone to talk to because they'd be out of business paying a massive number of staff to talk to all the dissatisfied customers.
I can't believe this company has a rating of even 3 stars. I placed an order for static cling stickers at the beginning of March, which turned up looking horrible (blurry and grainy, couldn't even read the text). My files were high-res and full size, so no problems there.
I emailed a first complaint on 15th March and now it's a month later and they've only been in touch a few times, with no real answers. I called their sales line and found out - shockingly - that they don't have a phone customer service line. Really??
This morning I received an email basically blaming me for not supplying a large enough photo, which is complete and utter BS.
It's not worth any money savings to use these guys, they're dishonest swindlers and shouldn't be allowed to do business.
I ordered stickers on this website, which I needed for 120 mothers in my church for mothers' day. they promised me I would get it two days before mothers' day, I didn't. I tried calling them on phone several times, throughout that week, their line claims to be busy attending to customers ALWAYS, even throughout Saturday.
I emailed them on monday asking for a refund, and I got the most shocking and rude emails I've every gotten from a business staff to a customer:
"We did send your item out on Thursday but UK mail have delayed the order. I know you are frustrated but when you leave things to the last minuite you cannot blame anyone but yourself as it has not left any time for error as the order is only a day overdue."
Because of them, 120 mothers couldn't get their mothers day gift and there was no apology issues, instead I was blamed for 'leaving things till the last minute for an order I made on Tuesday and needed on Saturday and I had paid for special next day delivery.
Till now, they refused to refund my £52 and I'm still traumatised by my experiences with the terrible bunch of rogues.
The company took ages to do the work and it arrived with mistakes in the cutting - rendering at least half of the stuff I'd paid for unusable. the customer service was non-existent to stupid to rude - and after several polite and professional attempts by me to find a solution by phone and email I got nowhere. I wish I'd seen the other recent very bad trustpilot reviews before using this company - I WOULD AVOID AT ALL COSTS there are much better outfits out there on all levels.
Do not use this abysmal company - i have reported them for fraud. I ordered products and they never arrived and two months later I'm still trying to get my money back. They are nearly impossible to contact. After a month of hassle, they apparently arranged a delivery but it never arrived. Potentially in cahoots with the driver. Worst experience with a printer ever. Please be warned.
Sent file in the same way i have always done when dealing with them in the past. 300 labels came back with a word on the text in a different format that was extremely obvious as it disrupted the entire label. When i mentioned this they said i had not flatted the image which is fair enough but why did they print the label with such an obvious mistake. I really expected them to reprint free of charge or at least some sort of remuneration to keep my costume, keeping in line with experience with other companies. Still haven't responded to my last email. Bad for them as i have just taken delivery of 10000 unites of skin cream requiring labels. As it stands would not use them again. Shame
I ordered 'permanent matt' outdoor stickers. The print quality was not bad and the stickers were an accurate print of the artwork I had sent them, however they didn't look matt and the adhesive on the stickers was very poor, and the stickers curled off at the edges and could be easily peeled away, which was no good as I wanted them to be outdoors and resistant to the weather and thieves. I tried putting some spray-on adhesive on the surface I was sticking them to, and that worked better, but the material apparently reacted with the glue and went blubbery and looked bad. Not at all impressed considering they were quite expensive, and would not recommend or use again.
I ordered a banner using discountbannerprinting.co.uk. Unfortunately, the quality of the banner was not acceptable (it has wrong sizes and defects). So I wanted my order to be refund. I emailed to email@example.com on the next day after delivery, Stephanie Cleary immediately rejected my request and groundlessly blamed me saying that I had used the banner. After few other emails I could not continue to talk to her as she ignored some of my questions and was too informal and non-professional. I sent email to her manager Shaun Adams and I am am just ignored now.
Anyone looking for great PVC banners should head to Discount Banners! I ordered a PVC banner for my dads retirement party and the quality was superb! Great service and price, would recommend to anyone looking for PVC banners.