Reply from Discover
[REPLY]
- Reviews (24)
- Peter Bayley
- 2 Reviews
A satisfied customer
I had spent quite a while looking for a replacement groundsheet of the type and dimensions I wanted. I found it at Discover and placed my order which arrived a few days later.
It was packed well and was as decribed so I can't really fault anything. Good service, Thanks.
- Maureen McLean
- Kingsbridge, GB
- 1 Review
Excellent service
Prompt replies to my enquiries, poltiness when contacting and quick dispatch of goods ordered.
- maxine
- stevenage, GB
- 2 Reviews
no stars
no stars as it was not available. I was told there were none of these Movelite Xplorer motorhome awnings in the country. I went online later and managed to get one from another supplier the next day. It was delivered within a day.
- in-a-barn
- shropshire, GB
- 3 Reviews
fast delivery
the caravan cover material looks and feels good,quick delivery. this was my second purchase from discover so i would reccommend to a friend
Reply from Discover
Thanks for the good review, we're glad to hear you got the item quickly and hope the caravan cover keeps your caravan clean, dry and safe from the elements!
Regards,
Discount Des
- Pat McNeill
- glasow, GB
- 1 Review
Excellent Customer Service
.
I would like to thank Rosanne for her help with my query about a memory foam topper cover, she was very polite and efficient. Received the cover 2days later. Unfortunately the other item I ordered was out of stock. i was called to advise that new stock as expected by the end of the week, but later the same day was advised that the supplier would not be sending in more stock and that my order would be cancelled. I really appreciated the update calls as this allowed me to track down the same item from another supplier,
who still had some stock left.
Would use this company again.
Reply from Discover
Rosanna would like to thank you for the great review! We're very happy we could help and glad you got your item, even if it wasn't from ourselves!
Regards,
Discount Des
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- Sian Brown
- Newport, GB
- 2 Reviews
Excellent Service
Very fast delivery at a good price
Reply from Discover
We're very glad you got the service you were looking for. Here at Discover we regularly run price comparisons to make sure we're bang on the mark for pricing!
Regards,
Discount Des
- Ces
- 1 Review
Great
Good customer service, fast delivery and competative price. What more do you need.
Reply from Discover
Thanks for the brilliant review, we're so glad we could help!
Regards,
Discount Des
- D Barefoot
- Corsham, GB
- 1 Review
Blown away by the service
Rang up to enquire about availability and delivery charges. My item was not in stock, so tthe sales assistant rang around the store, less than 15 minutes later I received a call, she had tracked one down for me. I am now awaiting delivery. Thank you.
Reply from Discover
We're glad to hear you're happy with the service, we expect nothing less from our team here at Discover!
No doubt you'll enjoy the product you ordered too!
Regards,
Discount Des
- Dorothy Rawlings
- Boston, GB
- 1 Review
- Mrs Rigby
- Merseyside, GB
- 1 Review
Website did not ask all the questions for sizes
This ended up with being telephoned twice to get the make of our van for a fitted sheet that in the end did not arrive for our holidays because the order was so slow in arriving. Not impressed as when I returned both calls back to customer services with messages on my answer phone I had to give the details twice as obviously the first person had not recorded the information correctly and the second person had not got a clue as to why I had been re telephoned.
Reply from Discover
please accept our apologies in this case. We can assure you that rare mistake is not representative of our usual service.
The reason we do not ask for detailed sizing information is that the fitted sheets we supply are bespoke and we therefore would like to ensure that the sizing information is correct and your fitted bed sheet will fit.
If you have an queries please call our customer support team on 0845 617 1490
Regards,
Discount Des
- Noreen Brown
- Edinburgh, GB
- 3 Reviews
Great service
It was simple to place the order; I got confirmation of order and the goods arrived quickly [3 days later]by courier. I feel this company is reliable. I will certainly use it again. I have also spread the word among my friends.
Reply from Discover
Thanks for the great review!
We're happy you spread the word, we'd be happy to give your friends some great deals!
Regards,
Discount Des
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- Shirley Craven
- 1 Review
Very happy
Very pleased with the awning carpet, and only took 1working day to arrive. Will be using this site again.
Reply from Discover
We're glad to know that you got the item quickly! We look forward to seeing you soon!
Regards,
Discount Des
- angela
- Tadworth, GB
- 4 Reviews
No problems
Arrived well packed, even though delivery took a little longer than expected. I called customer services, very helpful and advised me that the item i ordered was on its way.
Reply from Discover
We apologise for the slight delay regarding delivery, we are glad though that you got the full 5 star service as soon as you called us.
Regards,
Discount Des
- DB & J Jones
- Carmarthen, GB
- 1 Review
Excellent
I have read some of the reviews suggesting service which was below par. That is certainly not our experience. We ordered our items one day, they were delievered the next. An email confirmed our order immediately it was placed. Prices quoted were best offered anywhere. Our order was delivered the following day, only a mere 24hours after placing our order. Everything was perfect! That is truly first class service.
Reply from Discover
We're glad to hear that, as we always say, the proof is in the pudding!
We do check our prices regularly against competitors.
Regards,
Discount Des!
- Tim G
- 2 Reviews
Excellent
One item was not in stock but I got a phone call to advise me. It's a shame that the ordering system couldn't have identified it otherwise it would have been a 5 stars review. Very quick delivery of the remainder and packing was very good.
- Mr R Dutton
- Abermule, GB
- 3 Reviews
Web site not up to date with stock situation
Your web site did not indicate the item I ordered was out of stock. I was informed by telephone message on my answerphone that the item would not be available until the end of August. After waiting twelve minutes the first time and six a second time I finally made contact by phone and cancelled my order and was told my credit card would not be debited. I now have an e mail asking me for an opinion regarding my recent purchase when no purchase was made. I am now concerned my credit card has been charged and now have the inconvenience of having to check my statements.
Reply from Discover
We apologise we were unable to fulfil your order. As explained we had unfortunately run out of stock.
We can assure you your card has not been charged, our company policy is not to charge the customer until the item is sent to you.
We ask for feedback on orders to help us make our service better, this is part of our learning experience rather than to catch you out!
Regards,
Discount Des
- colin shaw
- doncaster, GB
- 1 Review
Top dollar
Good customer service for me, speedy delivery of a quality product at a competetive price.
- carole
- 1 Review
Had better service in the past
I ordered 2 reclining chairs and only received 1 and it was poorly packed and was broken when I received it it driver said sorry about the state of the parcel but that's how he got it from the depot he collected it back the next day but I'm still waiting for my 2 new chairs to arrive in one piece
Reply from Discover
This is very rare and we assure you we find this neither acceptable or representative of our service.
Please freephone our support team on 0845 617 1490 and allow us to amend this situation, we care greatly about our customers and would not like to leave you out in the cold regarding this order.
Regards,
Discount Des
- Ian Bunyard
- Wilmslow, GB
- 1 Review
Prompt Customer Answering - Post Sales could be better.
Experience good when dealing with the Customer Sales Group. Would have given them 5 stars if they rang back when they said they would. Had to chase quite a bit on delivery date but we got there in the end - this was not a major issue. Thanks for Rossanne (?) for dealing promptly with the last call. Regards Ian B. Wilmslow
- Customer
- 1 Review
Can't Comment at the moment
As the product we ordered will not be available until the end of August.
Reply from Discover
Give them a call on 01430 801 562 and they'll be glad to help!
Best,
Discount Des
- peter ormerod
- 1 Review
service with a smile
living in scotland sometimes its hard to get parts etc. looking on-line, discover caravans had just what i wanted and at a good price even with p+p. thought i would give it a try, hey presto two days later parcel arrived, brilliant will be using again.
Reply from Discover
Drop by one of our branches if you're ever in our neck of the woods!
Regards,
Discount Des
- S Nesbit
- 1 Review
Very Poor
I never received the goods I paid for, then had to phone a 0845 number to try and find my goods,then put on hold for over 15 minutes only to be told that the tent was damaged and they don't have the tent in stock any more. I was offered to buy something else or a refund, I took the refund but still out of pocket.
Reply from Discover
We're sorry you never received your product - on this rare occasion we were unable to fulfil your order, so we had to give you a full refund. Unfortunately this product has now been discontinued. We'd be happy to provide you with free delivery on another awning if you would like to take a look at our range. Give us a call or check out our website: http://www.discover.co.uk/awnings
Best wishes,
Discount Des
- R Meredith
- 1 Review
Quick and Professional
It was easy to order and at a good price. Arrived just a couple of days later. Very good, just what a company should be like.
- Mrs Wileman
- 1 Review
Discover delivers every time at a great price!
I bought several products from Discover last week and they are great quality, were delivered on-time and at a brilliant price. I would highly recommend them.
Reply from Discover
Regards
Discount Des
