Reply from Divers Warehouse
[REPLY]
Divers Warehouse reviews
- Reviews (192)
- David Purvis
- 1 Review
- Verified buyer
Great service is standard
I recently ordered some Mirflex regulator hoses and other stuff from divers warehouse and the service I got was great. The items arrived ahead of the exoected date which was a surprise and the cost was comparible with, if not cheaper that many other outlets.
i would have no hesitation in recomending them to a friend
Featured review of Divers Warehouse
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- Richard Norbury
- London, GB
- 1 Review
Great all round service
I ordered my items on-line and they were not in stock, I made a phone call and got a good reception from the shop. I got my items 2 days later after that. One minor bit of constructive criticism is that you need to indicate "Out of Stock" on your website, if you don't have the items in stock. Otherwise very good friendly service and at reasonable prices too. Keep up the good work Divers Warehouse :-).
- Philippe
- 1 Review
- Verified buyer
Deeply (web)helpfull :-)
Hi,
I'm from Belgium. I'm completely satisfy by your (web)services and particularly touched by your honesty. Thanks a lot.
- Paul
- Newcastle, GB
- 2 Reviews
Paul
Great prices. Very helpful when Fedex mad a complete hash of the delivery.
- Karl
- 1 Review
- Verified buyer
Fast, but incomplete delivery
Ordered a VR Switch Set C29, got it pretty quickly, but the circlips were missing. Took the old ones, no problem.
- Neil
- 1 Review
- Verified buyer
Very fast delivery and excellent product
Bought the Custom Divers Heewee system from Divers Warehouse as it was priced lower than the manufacturers website. The product was delivered very promptly, well packaged and exactly as described.
Thanks
- Andrew
- 1 Review
- Verified buyer
An easy company to do business with.
My order was slightly delayed due to a stock issue, but I was informed promptly about this. The goods were sent out and arrived with a day of the new stock arriving.
- Guy
- 2 Reviews
- Verified buyer
Great dive gear, discounts and service
I had a question about replacing a dry suit neck seal. The response was quick and helpful. Diver's Warehouse also hold a wide range of kit. I ordered an O2 analyser cell as well as the neck seal. The gear was dispatched withing 2 days and the rates were competitive.
- Margaret
- 1 Review
- Verified buyer
Divers Warehouse recommended
Excellent price, product and delivery.
- Simon
- 1 Review
- Verified buyer
Goods as described, swift delivery
Goods as described, swift delivery
- Paul
- 1 Review
- Verified buyer
Brilliant service, can't fault them
Always very helpful and friendly. They go out of their way to please the customer. Excellent service.
- Ivo
- 1 Review
- Verified buyer
- Phil
- 1 Review
- Verified buyer
Good communication and delivery 1st class
Ordered just before christmas and got concerned about delivery. Emails answered promptly over the holiday period satisfactorily and goods delivered when they said they would.
- theodora
- 1 Review
- Verified buyer
- Christoher
- 1 Review
- Verified buyer
Quick and reliable
I ordered my torch at xmas time the product is excellent and the service was brill even with the holidays delivery was done in good time many thanks
- Np
- 1 Review
- Verified buyer
Lack of Information
The ordering process was easy on-line, but there was no after care service via e-mail. I had to ring twice for updates as to the progress of the order.
- steven
- 1 Review
- Verified buyer
top service,great prices,local and convenient
I would always use diverswarehouse to purchase my gear as they are reliable, keep you upto date with your order and are very well priced.
Plus they are local and convenient should you want to visit there shop.
- Peter
- 1 Review
- Verified buyer
- Caroline Yon
- 3 Reviews
- Verified buyer
Good range of items, competitive pricing and excellent service
Found exactly what I was looking for with relative ease.
Website easy to navigate. Prices are competitive with most other similar retailers and delivery was quick.
- Ray
- 1 Review
- Verified buyer
- B. Power
- Hull, GB
- 1 Review
Still not impressed
In reply to your responce on my orIginal review.
I was waiting a lot longer than a week from when I first placed the order. It was a week from me contacting you asking what was happening with my order after you had failed to inform me it was out of stock.
The SMB in the package should have been AP Valves Buddy self sealing when in fact you sent me the inferior Beaver which is not self sealing. It was clearly stated on your website it was the Buddy SMB in the package..
- Colin
- 1 Review
- Verified buyer
Very good service
Item was ordered from the website and very quickly I recieved a phone call that the item I had ordered was out of stock.
I was offered an alternative at a discount price straight away and the order was recieved without fuss
Well done!
- elisabeth
- 1 Review
- Verified buyer
Wrong watch received
We received the wrong watch and when we e-mailed you, we did not get any answer. Furthermore it took 5 days before the watch was shipped from UK - long order process.
Reply from Divers Warehouse
Please accept my apologies as explained in my email to you.
- steve
- 2 Reviews
- Verified buyer
good product,well packed,slow delivery due to christmas
excellent web site easy to look at products, prices and savings clearly displayed.well wrapped with delivery charge reasonable.
- Johne2e
- 1 Review
- Verified buyer
Perfect service
I needed a pair of thermal socks for winter/spring UK diving.
I have large feet (11-12) when ordered,I requested advice on best size, which was mailed next day.
Delivery was very quick, a couple of days.
Tried at Matlock Raft Race and mosty toasty!!!
Thank you Diverswarehouse.
- Omer
- 1 Review
- Verified buyer
- Matthias
- 1 Review
- Verified buyer
Fast delivery and this even after Munich
Missing part has been supplied within the shortest possible time.
Thank you
- Nina
- 1 Review
- Verified buyer
Super fast delivery
Brilliant delivery speed, but just one suggestion - during ordering there is no notification about whether items are in stock or not and only after placing the order is a message given that items will be dispatched shortly, as long as they are in stock. Might be worth a quick phonecall if you want to order something quickly.
- Stephanie
- 1 Review
- Verified buyer
great prices and quick delivery of the product
really simple site to use and the product was as described with a great price.
- Denis
- 1 Review
- Verified buyer
- David
- 1 Review
- Verified buyer
Poor communication and response time
On 22nd November 2011 I paid for an upgrade for my Mares dive computer. I had bought it secondhand not knowing that it had already been upgraded by someone else and therefore could not be accepted. I have had to chase Divers Warehouse for information and to get my computer returned, and at the time of posting this review I have still not received a refund, after being told 11 days ago they would do it, and I am still chasing!
Reply from Divers Warehouse
We did receive your order on the 21st November. On receipt of your unit I had to go through the process of upgrading it to discover it had already been upgraded. This is a timely process to do. I then had to report this to Mares and await there reply (which is standard practice).
I would just like to point out that the Shop/Individual you bought this unit from should of informed you at the time of sale that it was not upgradeable.
I would like to apologise for the length of time it took for the refund.
- George
- 1 Review
- Verified buyer
very good service - when one of my items was lost in the post, they sent me a replacement straight away with no quibbles
Excellent service, good prices and good range of stock
- Franck
- 1 Review
- Verified buyer
Very good !
The service is just excellent ! I can not say more !
- John
- 1 Review
- Verified buyer
Immediate delivery of online order
Order was just for a gift certificate, but everything went smoothly. I have used the shop for years - service always good and staff are all keen and knowledgeable.
- Craig
- 1 Review
- Verified buyer
Fast and effcient service.
The service was great and the deliver was on time with no hassles.
Price of the product was also very good.
- Tony evans
- 1 Review
- Verified buyer
v good
Very quick delivery, wide range of stock, low prices, what's not to like?
- Jeremy
- 1 Review
- Verified buyer
Good price, fast delivery, well packaged
Ordered a torch as it was for sale at a good price. Arrived quickly. Came with free batteries - perhaps it was supposed to but nowhere did it say that in the manufacturers blurb
- Mando
- 1 Review
- Verified buyer
Your best deal online
Very good quality, good service and friendly online support Recommend
PS: Super fast delivery
- john
- 1 Review
- Verified buyer
- Aoife
- 1 Review
- Verified buyer
Disappointed.
Took a couple of weeks to deliver 1 snorkel and it was posted to the wrong address (billing address instead of specified shipping address.
Reply from Divers Warehouse
Please accept our apologies for this mix up, however we never picked up on the change of address due to the billing address and delivery address being the same except for Rise and Drive. My apolgies.
