I ordered a pair of beaver velocity fins and received them a week after I made the order which was fine, until I realised they had sent me one fin of one size and the other fin of a completely different size. When I rang up to ask what had happened they said it was beavers mistake and if I sent them back they would send me out a new pair. I called them to make sure they had received the fins I returned and they said they would have the new fins back to me in a week. A week and a half went by and no word so I called them again and they said they just got in a shipment so I would have them in 4 days. 5 days went by and nothing so I called once again and they again said that a shipment had just come in but I desperately needed them by the weekend as I was going on holiday and had been waiting 4 weeks for them. They ensured me that they would be sending them out the next day and would post them next day delivery so I would get them on Friday. I called on Thursday to make sure they had sent them out and THIS is when they finally decide to tell me that they're out of stock. I'm sure the product would have been fine but the terrible service Diverswarehouse has provided by keeping me completely out of the loop concerning my order has convinced me to never buy from this company again despite using the company before. I encourage you to do the same and take your custom elsewhere.
I spent over £180 on snorkelling equipment at the shop, taking care to try on the products to ensure a good fit.
After less than 3 months, one of the Mares masks started leaking through the left lens/skirt. I emailed Divers Warehouse and they didn't respond for 2 months. I then used their contact us form. They said that the mask was not covered by the Mares 2-year warranty. Despite the 2-year warranty being stated on the documentation with the mask. The only thing they could offer was a £4 discount on a replacement mask.
Mares guarantee is apparently only valid with authorized re-sellers, which must mean that Divers Warehouse is not an authorized re-seller.
I will go elsewhere in future and would advise anyone who cares about after-sales service not to order from them.
I would just like to say a big thank you to diverswarehouse i placed my first order (to go to France) on the 21st of feb for my brother he called me today and asked to let you know he is very happy with your service, it came in no time at all , and very happy with the goods i got him so big thank you to all at diverswarehouse , i will pass on good words to friends and family about your excellent service
Ordered some items in April and the first thing that went wrong was they said they delivered a torch but it was not in the consignment, a replacement was received but that didnt work. One of the other items I ordered was a Cressi regulator/octopus/BCD set and they didnt have the BCD in ladies size small. I have now waited 5 months and finally received it after many phone calls, not once did anyone bother to call me and give me the status update, each time I called, I was given a different story about where it was and when I could expect to get it; on some occasions I was told I had already received it. The constant chasing and promises of being called back and not being were totally not acceptable. They lent me a BCD to go on a trip in this time and then when I returned it, I told them I was including the broken torch in it, sure as h***, I called to find when I could expect a replacement torch and I have been told that the torch wasnt in the box which it definitely was. Sigh, I just give up on this company.
I recently ordered some Mirflex regulator hoses and other stuff from divers warehouse and the service I got was great. The items arrived ahead of the exoected date which was a surprise and the cost was comparible with, if not cheaper that many other outlets. i would have no hesitation in recomending them to a friend
I had a question about replacing a dry suit neck seal. The response was quick and helpful. Diver's Warehouse also hold a wide range of kit. I ordered an O2 analyser cell as well as the neck seal. The gear was dispatched withing 2 days and the rates were competitive.
I would always use diverswarehouse to purchase my gear as they are reliable, keep you upto date with your order and are very well priced. Plus they are local and convenient should you want to visit there shop.