Reply from Divers Warehouse
[REPLY]
- Reviews (201)
- Franck
- 3 Reviews
- John
- 1 Review
Immediate delivery of online order
Order was just for a gift certificate, but everything went smoothly. I have used the shop for years - service always good and staff are all keen and knowledgeable.
- Craig
- 2 Reviews
Fast and effcient service.
The service was great and the deliver was on time with no hassles.
Price of the product was also very good.
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- Tony Evans
- 1 Review
v good
Very quick delivery, wide range of stock, low prices, what's not to like?
- Jeremy
- 1 Review
Good price, fast delivery, well packaged
Ordered a torch as it was for sale at a good price. Arrived quickly. Came with free batteries - perhaps it was supposed to but nowhere did it say that in the manufacturers blurb
- Mando
- 1 Review
Your best deal online
Very good quality, good service and friendly online support Recommend
PS: Super fast delivery
- john
- 1 Review
- Aoife
- 1 Review
Disappointed.
Took a couple of weeks to deliver 1 snorkel and it was posted to the wrong address (billing address instead of specified shipping address.
Reply from www.diverswarehouse.co.uk
- Steve
- 1 Review
Dissapointing...
I live abroad and ordered an item for delivery to the UK. There was a problem with my credit card (it is often the case as I live in Egypt).
Diverswarehouse failed to contact me to inform me of a problem, this only came to light when we started to chase the item due to non-delivery. Surely good customer service would have been to at least email the client and inform me of a problem so that I could clear it up......
Reply from www.diverswarehouse.co.uk
We were awaiting the goods coming in from our Supplier whom had experienced a high demand for products due to the Christmas Period.
I apologise for any inconvenience incurred.
- Stephen
- 1 Review
- Rick Gillyon
- 3 Reviews
Fast delivery and product as described.
Simple website, easy to order, delivery was fast and without problems. Recommended.
- Matt
- Basingstoke, GB
- 1 Review
Great as always
The service I have received so far from Divers Warehouse is so far second to none. I don't feel like I have been one of there easiest customers (having cancelled, had refunded, then reinstated items on my order within the space of a few hours). The telephone and email support has been fast and the people I have spoken to have been very pleasant even considering how much confusion and hassle I must have caused. Two years ago they supplied me with a top notch Otter Drysuit, of which is now is a really popular choice within our university dive club. I believe Divers Warehouse are linked to otter and if not the quality of both these companies services are comparable only to each other as their service as I said before is spot on. I would always recommend these companies to anyone.
- peedeeboy
- 1 Review
Great service :)
Ordered a Reel / DSMB package at a good price. Arrived in about two-working days, however the wrong DSMB was in the package. One quick call to DW and a new (correct) DSMB was on its way to me (before I'd even sent the incorrect one back, not lot of companies would do that!). Refunded my return postage.
Mistakes happen (we're all human, after all!), and I think the real test of any company is how they respond to them. I can't fault DW at all on this. . buy with confidence!! :)
- JEFF SULLIVAN
- 1 Review
GREAT SERVICE AS ALWAYS
MY NEW SUUNTO HELO2 ARRIVED SECURELY WRAPPED WITHIN TWO OR THREE DAYS OF ORDERING IT. NO COMPLAINTS FROM ME!
- Erik
- 1 Review
Trusting & Correctly
Hello
Buddy parts are hard to find in Belgium.
Although my item was not in stock, within two weeks my goods were delivered. Many shops here in Belgium can't do it faster !
And ... the price was very good!
Thanks!
- Barrie
- Hull, GB
- 1 Review
Not impressed with the service.
Slow delivery and when it did arrive one of the items was an inferior product to that ordered. So fed up of waiting could not be bothered sending it back.
Reply from www.diverswarehouse.co.uk
I feel that the description of goods on our website was sufficient, if you feel we could improve this in anyway then I would welcome any comments from you.
- Stuart
- 2 Reviews
top notch service
OMS retraction bands and a clippy thing, good comms and efficiently handled.
- Graham
- 1 Review
They do what they say on the phone!
No messing at this firm. Bought a BC at the Dive SHow and weight pockets were an optional extra.Phoned Monday, arrived Tuesday morning. Brilliant and hard to find better pricing.
- Mark
- 1 Review
Very good service
Very happy with the level of service provided by Divers Warehouse, postage slow but acceptable. Price and postage costs very competitive and all in all I would be happy to use them again. Thanks folks.
- NICAUD
- 1 Review
Livraison rapide et correcte
Le colis manque de solidité et était ouvert à la livraison.
La livraison est conforme à la commande et le délai est tout à fait correct.
Aucun problème avec ce commerçant.
- Chris D
- Tilburg, NL
- 1 Review
Again supper service
As a tech diver and having sold my kit a year ago, i decide to start techdiving again with my good buddies here in Holland. Being fussy about what i want i sent an Email on my requirements after a few communication i was sorted excatley what i wanted and cheaper then here, i ordered Apeks and a IST comfort harness ( its softer then from OMS :-) ). Iwas informed that the backplate was in back order, i had no hurry so i didnt mind, after two weeks got a mail that all was ok and it was ready to ship. 3 days later got a big box of new toys. the service was excellent as before and all the garanty cards were filled in and stapped to marks for that. all have to say now is thanks Rick for the supper good service.
- Jonathon
- 1 Review
Delivery not timely but would buy again off them
most of my order arrived in a timely fashion but one time took ages to deliver as it was supposedy ment to be sent out direct from the manufacturer. I am still waiting on the single item a week or two later.
- Massimo
- 1 Review
- Deborah
- 1 Review
- Steve
- 1 Review
Service was good but quality of my order was bordering on rubbish!
I bought 5 T shirts from this company and although they were dispatched quickly and I received them in a few days the quality of the T shirts was like something you would buy for a couple of quid on a Market. The seams are twisted and the hems are gathered quite a dissapoitment really considering how much they cost.
Reply from www.diverswarehouse.co.uk
If you would like me to pass any feedback on to Fourth Element on your behalf then please feel free to let me have it, like us I am sure the feedback will prove to be very valuable and help improve there service in the future.
- Peter
- 1 Review
Good service (eventually)
Ordered Undersuit, which after 10 days had not been delivered, emailed Diver warehouse and obtained a reply to say supplier has stopped manufacture of undersuit (why had I not been informed of this prior to my email and why is it still advertised on the web site?). However following email correspondence and telephone contact to sort out alternative and sizing issues, they where very prompt at supplying the alternative, and I'm very please with the outcome.
- moreno
- 1 Review
- Jeff Jones
- 1 Review
I waited two weeks for delivery!
I ordered an Item, but apparently this was not in stock and I waited two weeks for delivery, there was nothing on the site to say it was not in stock, they had my phone number, and e-mail but never contacted me to say it was not in stock, I could have got this item from other dive shops the next day!! I will never use them again.
Reply from www.diverswarehouse.co.uk
- fred
- 1 Review
does what it says on the tin.
recomend from a friend who uses them looked on line ordered and recieved no hassle would not hesitate to anyone.
- Phil A
- 1 Review
Great selection, easy to use e-shop and fast delivery, great service, Thankyou
Divers warehouse held a good range of stock with options in all areas. When my choice was made and my order placed I was kept informed of the progress of my order and delivery date. It was delivered as stated. All this equals one very happy customer who has them in his 'Favorites' bar
- Agust
- 1 Review
Fine
The webpage was ok, it was easy to find the objects I needed, but it took longer than I expected for my goods to arrive, and there was no indication to tell if any of the items weren’t in stock
- Chris
- 1 Review
Good personal service on-line
I bought a watch strap. It cost less than a fiver but the team did more than send out standard notifications - when there was a supply problem, I was given the option of a refund. I asked if I could change the order? - No problem. A day later, my original order turned up. Could I change the order again? No problem. I received the strap the next day. All this for an order worth less than a fiver. Good natured, personal service that's hard to beat.
- Amanda
- 1 Review
Excellent seller
I was really pleased with the service they provided, they contacted us advising us of a delay on part of the order and sent the instock items straightaway instead of waiting until the final item arrived, which followed as soon as was available
- Alejandro
- 2 Reviews
Best Prices and fast shipping
I recently bought my dive computer from them. They had it at the cheapest price and they pretty much delivered the next day. Awesome service
- Steve
- 1 Review
Great service, price and next day delivery
I ordered a hose valve from the divers warehouse website just after midnight, the valve arrived the following day complete with paperwork.
- Anthony
- 1 Review
Great Team
Thanks once again will always buy from you guys as you provide spot on service at the right price. Regards Tony Fitz ( Chairman)
Merseydivers.
- jens
- 5 Reviews
- Mike
- 1 Review
- Antonio Gonzalez
- 1 Review
Total confidence and really competent seller
Excellent customer service, excellent quality products, nice prices and lightning fast shipping
- Kunde
- 5 Reviews
Fast and efficient
I ordered a set of drygloves and even though they were to be shipped abroad I still received my order within 5 working days. Excellent service.
