My partner is serious ill and Stuart May who managed our case was excellent. He helped us every step of the way, he was amazing and he took all the stress out a stressful situation. He helped fast track the divorce through the courts and I am sure Stuart went the extra mile for us because of my partner’s illness and we cannot thank him enough. Stuart is a credit to his profession and I would highly recommend Divorce on-line especially if Stuart is managing the case.
I can not put in to words how great service was. How quick they were to all my questions..and they always had fast response to any sort of possible situation .highly recommended people "company" to deal with ..many thanks to Mr.Stuart May
I must admit I was somewhat skeptical about Divorce Online and how wrong was I, the Divorce Managed Service on offer at £189 was a complete bargain in comparison to High Street Solicitor firms. Stuart May my advisor was exceptionally good and extremely professional at all times. He kept me informed at every stage of the Divorce process by email and the Divorce was remarkably quick just under four and half months from start to completion. Their online DivorceTrak portal was brilliant, if I wanted to know the status - everything is on there showing every tiny stage of the process and current status, not to mention the portal was remarkably easy to follow. My Divorce would have been a lot quicker however there was a backlog of cases with the courts which delayed my Decree Nisi by three weeks. Would I recommend using a high street Solicitor - Never! Divorce Online every time!
Divorce Online does exactly what it says on the tin! I cannot praise the service & staff enough. Kelly Brown in particular has navigated me through a complex process with a friendly approach whilst maintaining a high level of professionalism, I cannot thank her enough. My case has thrown up some issues as I am sure they all do but Kelly has helped at every stage.
Problems are inevitable, its how you resolve them by which you are judged!
Many thanks Kevin Coupland
When I wanted to start divorce proceedings I tried to phone some lawyers in my area but they couldn't be bothered to phone me back, so I looked online and chose Divorce online, they did an amazing job with my divorce, kept me informed and up to date with progress reports. what I thought was complicated Stuart May from Divorce online made easy, and if I had to do it all again I wouldn't change a thing, especially choosing Divorce online it was probably the best decision I have ever made. Honestly I would use Divorce online for anything that required lawyers, this is one very happy divorcee.
It is a minefield choosing who will be reliable with a divorce, I mean it only happens once normally. This service fitted all my requirements and gave a very good service with no complaints. Except one which was that the court fees had increased since I paid my all inclusive fee. I really did not mind the extra fee as the cost was worth the result but what annoyed me was it took extra time to shake the shackles. I felt that I could have been informed of this if people had been on the ball and interested. Otherwise it was a problem free experience. I would recommend this service.
After spending quite a bit of time taking a look at the different companies offering an online divorce I chose www.divorce-online.co.uk and have found the service to be exceptional.
I had quite a few questions that I wasn't sure about and always found the service from my case manager very helpful and understanding.
I had a Managed Divorce and the help completing the forms and submitting the information made the service straight forward and cost effective.
I can definitely recommend the service from the company and my case managers help, to make divorce as painless as possible.
I have to say I was pretty worried when I wanted to file for divorce - my friend was going through divorce at the same time and it was costing her thousands. I had a look at a few solicitors websites but was concerned about the cost - that's when I stumbled across Divorce-Online. I did a bit of research but could find nothing but excellent reviews so I decided to give them a try.
I opted for the managed divorce and clean break order package. I filed for divorce at the end of February and it was fully completed at the end of July.
Divorce Online have been there for me every step of the way. They have an easy to use website, and as I opted for the managed divorce everything was completed for me. I had a few queries that I emailed Divorce Online about and questions were answered promptly and professionally.
I would just like to thank my case manager and everyone else involved in my case as you have made this experience a whole lot easier for me. I am so grateful to the service they have provided and would recommend Divorce-Online 100%.
Slow in updating the case history on one occasion, didn't advise me not to buy a clean break when I have two children under the age of 18.
Would def use again (hopefully not though)!!!
thank you for a very fast and efficient service.
all information was very clear and easy to understand and all fee's were as you stated in your contract.
you made my divorce a pleasure with minimal disruption to myself
all in all a very professional service
Divorce online has been fantastic from day one, unfortunately I was only married a very short period of time before my very soon to be ex husband did a Houdini act, 2years have passed and we have had no contact. The service allowed me to divorce him without having tocontact with him, i gave them his address and they dealt with all correspondence, completely hassle free! I've never even had to make a call to divorce online, everything is so easy to follow and your updated every step of the way. I couldn't be more pleased with the service and would highly recommend this to anyone, genuinely the best thing I have ever done! Thank you all so much, I can't thank you enough
Great company and great idea.
They saved me an absolute fortune on my Divorce.
Kelly was an absolute star and kept me informed throughout the process.
Initially Divorce-Online seemed fine, and while most correspondence with
them has been timely and courteous, there were several issues that made me feel less than happy about the service:
- At one point, my case manager was on holiday and I wasn't informed;
someone else took over my case and didn't seem properly informed about the status of my case.
- After sending a message to them, the person covering my case manager didn't respond to my email until it was too late (my original case manager was back from holiday), causing another delay.
- Fees for the decree absolute and admin costs weren't made clear up front.
- At one point, the divorce process was simply forgotten about - I waited
for four months before contacting them, after which I was told "I'm sorry, we don't know what happened"; they had basically forgotten about my case. How is this possible? No offer of compensation.
The whole process took a LOT longer than estimates given at the time (9 months instead of 3-4 months), which I'm sure was due to the courts in part, but it seems like misrepresentation to claim 14-18 weeks.
Oh, and I guess it's part of any business, but upsell attempts with every
new step were sort of the icing on the cake.
[Edited review after Divorce-Online's response below - I want this to be visible, not hidden in the comments section:]
Excuse me? Let me quote you some correspondence:
> Hi Peter.
> I shall write back to the Court today asking the Judge to reconsider.
> the original application to Dispense with Service.
> As soon as we have an update we will be in contact".
To which my reply was simply:
> Sorry, does that mean its been waiting for four months?
After which I received this:
> I cannot understand what has happened here; the letter should have been sent as soon as the confirmation was retuned. Please accept my sincere apologies I can only suggest that the confirmation of the Decree Absolute was received and filed without being dealt with.
And I said that the fees for the Decree Absolute and related admin costs were unclear - I did not expect to have to pay another court fee at that point.
Which two months are you referring to here, when you say "The main delays in your case where that you did not answer queries on your intial questionnaire for 2 months"? [Update: ah, you mean the two months at the beginning between 2012/09 and 2012/11 - yes I did wait then, but that's why I said 9 months and not 11.]
Here is some more correspondence:
On Thu, Nov 08, 2012 at 04:27:28PM -0000, [Divorce-Online employee] wrote:
> Received - we will be back into contact once we have conducted the.
Then, later, in February, I sent:
Sent: 27 February 2013 23:24.
Subject: Re: [email@example.com: Re: Application update].
> Can you give me an update of my divorce application?
> - Peter.
To which the reply was:
> Received - we will be back into contact once we have conducted the search.
I don't know what my case notes say, but honestly - four months waiting.
I was sceptical of using an oline divorce company but was recommended to Divorce-Online by a friend who had used their services.
From start to finish the whole process has been completely hassle free at a fraction of the cost of high street solicitors.
I would not hesitate to recommend their services in the future.
I didn't expect any problems when I began my interaction with Divorce Track. I truly needed the assistance and guidance offered at a small additional cost. I am very grateful for their professional services and would recommend this service to any person. I have no complaints and remain in full confidence with this company.
This was a difficult case in more ways than one. However Divorce-Online were understanding, patient and sympathetic to the situation. Everything was made simple and any concerns that I had were answered immediately. No problem was ever too big or too small and solutions were always forthcoming. I was always kept up-to-date with all developments.
The only problem, which did cost a little time, was a couple of IT failures on sent documents that I was unable to download.
Overall, in terms of efficiency and thoroughness, I could not ask for more.
I read all the reviews about Divorce-Online and after being quoted a ridiculous fee from a solicitor I decided to give this a go.
My soon to be Ex and I had NOT reached an agreement about the divorce, in fact he had no idea I was filing (and being as violent as he was I had no intention of seeing him to discuss), but I took the plunge anyway. I know the website says you should only apply if you are in agreement, but my Ex would never have agreed!!
I only had a last known address for my Ex but luckily his parents still had mail forwarding active!
Divorce-Online acknowledged my order within minutes and the whole process has gone smoothly.
Of course, I got a bit jumpy when my Ex threatened not to sign, but a quick email to Divorce-Online stating my concerns and my case handler (Stuart) got back to me within an hour, giving me good advice. My ex had in fact already signed, he was just making threats.
Decree Nisi stage was a bit unnerving though, having never gone through a Divorce before I thought, papers filed, Decree Nisi within a few days...but it took 20 days, again I emailed my case handler and was advised the current waiting time was 3 weeks. I do suggest that something is added along the lines of 'Please Note: This can take up to 4 weeks to be processed by the Courts' to the Guide to Procedure where it states
'The court will then issue a certificate of entitlement to the Divorce, giving us the date when the Decree Nisi will be issued.'
Decree Absolute application form, with clear guidance is already with me so Divorce-Online can file it on 19th June, which can't come soon enough.
Overall a fantastic service which I would, without hesitation, highly recommend to anyone who has reached an agreement and anyone who, like me, had NO chance of reaching an agreement with a violent person and very little in the way of spare cash to fund a solicitor!
Personal thanks to my case handler Stuart, you have been fabulous throughout the whole process.
Timeline - paid for the service on 19th February 2013 - Decree Absolute will be put before the judge on 19th June 2013 - 4 months... Brilliant
Mark Keenan found this review useful
It is true that lawyers are the winners in a divorce, and using divorce-online has proved that to be the case! They helped me to navigate the administrative process brilliantly. I would recommend them to any couple who has reached agreement on their terms and just need to do the admin.
I am living in Qatar and my ex is in the UK, yet I had no problem getting hold of people at Divorce-Online to chat and assist and they have been nothing but professional and helpful. I highly recommend their services.
I was wary using an online company to process my divorce, but after getting quotes fro solicitors that ran into the thousands, I decided to give it a try. I warily parted with my money and recieved communication within seconds, reassuring me that I hadn't just paid for a service never to see anything for it. Divorce online have been there every step of the way with me, they make it so easy, with drop down menus to click that generate the forms for you. You need no legal experience to self manage your own divorce. Each step is laid out for you and you know exactly where you are on every step of the ladder. I started my proceedings in November 2012 and am 3 weeks away for completion. This includes the Consent order side of things. So if, you have a clean break, whereby both parties are in agreement with the settlement terms, this is deifinitely the best and most efficient way for you. I am glad I went for it.
When I signed up to do my divorce online I expected the service to be mechanical and very basic. I didn't expect to get a personal service or even speak to a real person, so when I experienced a problem filing my papers and printing them off correctly I was surprised to find a real person prepared to not only speak to me, but call me back and take me through the procedure as well as explain to me any issues. When my papers still wouldn't print properly, Stuart May also printed off all the correct paperwork and posted it to me direct, having updated my personal details which had changed in the interim. Whenever I experienced any issue he was on the end of a phone and I was very grateful for the additional help he gave me which allowed the divorce to go through very smoothly and quickly.
Divorce-online have dealt with my divorce promptly without any complications.
My soon to be ex husband and I had already agreed all the terms, financially and with regard to our daughter so we didn't want to pay money for a solicitor to draw up what we had already agreed between ourselves.
Fast and efficient. I would definitely recommend.
Divorce-Online were exactly what we needed. Both my ex wife and myself did not want to spend stupid money on lawyers as there was nothing to fight over.
We went for the managed divorce and clean break order as we had agreed what we wanted to do financially as well.
We were kept informed of the progress of the case throughout and when we did need to phone on occasions we were always dealt with quickly and the various team members all seemed to be very friendly and down to earth unlike some of the lawyers we spoke to.
If you have managed to sort out your affairs then I would recommend Divorce-Online 100%.
I was a bit wary of using an online service opposed to a solicitor. Glad I chose to use the online service as it was no hassle. All the paperwork was done online, all I had to do was visit the court office to swear on the information provided was true. Divorce went through no problem.
I have been waiting well over a year, I have had two different people dealing with my case who dont seem to have communicated and I therefore have had to double up on applying for Decree Nisi, I have complained but not had a response to my messages and I have now been asked for more money.
Because of my complaints I would expect reimbursement of some funds already paid and the waive of any further charges.
I used divorce on line as my husband agreed to the divorce and as there wasn't any messy financial complictions we didn't need to go to the expense of finding a local solicitor. I was kept informed of the precess throughout and my divorce was granted quickly and efficiently I would recommend them to anyone who wants a hassle free divorce at a bargain price,
i would recommend doing a divorce online as it all done for you and easy to follow and you are told how to do all of the paper work and there is always someone there to help if you are unsure about anything to do with the paper work.
Divorce is a painful experience at the best of times. However with the help of Divorce on line, all the hassle is taken out of the process and made easy. Every step of the way I was guided through by my case manager. Thank you so much for your excellent service. I would recommend anyone who finds themselves in the position of marriage breakdown to use this service.
If you have no major complications or disputes, then this is such an easy and uncomplicated way of getting a divorce. All the paperwork is taken care of for you, and the Case Manager keeps you up to date with progress all the way through. Well worth the little extra for the fully managed service over teh DIY version, I'm so glad I upgraded after being daunted by the papers and procedures. Divorcetrak seems to have saved me a lot of money over using a high street solicitor.
Application to Nisi, 2 months. Only had to call them once, and that was because I accidently locked myself out of the website. Then I was dealt with politely, understandingly, and quickly. I would recommend them to anyone, any time. Brilliant.
Lets face it divorce can be a pretty traumatic experience, especially if it involves our children and homes, but i was told that if everything had been mutually agrees ie- finances and custody, this would be a great way of not only keeping things friendly but cost effective too.
i was nice not being subject to expensive solicitor visits, but very reassuring to know that there was a freindly voice at the end of a phone or speedy contact via email if i had any queries.
But the best part of the service for me was that everything was taken at my pace, i was never rushed or made to feel like i was just another number, i always felt like a valued customer and that my case was treated with the indavidual care and consideration that is required in these situations.
I would like to thank my case manager and everyone else involved, not only on behalf of my ex husband and I, but also for our children.
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