Divorce-Online reviews

Outstanding Service

I read all the reviews about Divorce-Online and after being quoted a ridiculous fee from a solicitor I decided to give this a go.
My soon to be Ex and I had NOT reached an agreement about the divorce, in fact he had no idea I was filing (and being as violent as he was I had no intention of seeing him to discuss), but I took the plunge anyway. I know the website says you should only apply if you are in agreement, but my Ex would never have agreed!!
I only had a last known address for my Ex but luckily his parents still had mail forwarding active!
Divorce-Online acknowledged my order within minutes and the whole process has gone smoothly.
Of course, I got a bit jumpy when my Ex threatened not to sign, but a quick email to Divorce-Online stating my concerns and my case handler (Stuart) got back to me within an hour, giving me good advice. My ex had in fact already signed, he was just making threats.
Decree Nisi stage was a bit unnerving though, having never gone through a Divorce before I thought, papers filed, Decree Nisi within a few days...but it took 20 days, again I emailed my case handler and was advised the current waiting time was 3 weeks. I do suggest that something is added along the lines of 'Please Note: This can take up to 4 weeks to be processed by the Courts' to the Guide to Procedure where it states
'The court will then issue a certificate of entitlement to the Divorce, giving us the date when the Decree Nisi will be issued.'
Decree Absolute application form, with clear guidance is already with me so Divorce-Online can file it on 19th June, which can't come soon enough.
Overall a fantastic service which I would, without hesitation, highly recommend to anyone who has reached an agreement and anyone who, like me, had NO chance of reaching an agreement with a violent person and very little in the way of spare cash to fund a solicitor!
Personal thanks to my case handler Stuart, you have been fabulous throughout the whole process.
Timeline - paid for the service on 19th February 2013 - Decree Absolute will be put before the judge on 19th June 2013 - 4 months... Brilliant

Highly recommended

It is true that lawyers are the winners in a divorce, and using divorce-online has proved that to be the case! They helped me to navigate the administrative process brilliantly. I would recommend them to any couple who has reached agreement on their terms and just need to do the admin.

excellent service and communication

I am living in Qatar and my ex is in the UK, yet I had no problem getting hold of people at Divorce-Online to chat and assist and they have been nothing but professional and helpful. I highly recommend their services.

Easy, simple and quick

I was wary using an online company to process my divorce, but after getting quotes fro solicitors that ran into the thousands, I decided to give it a try. I warily parted with my money and recieved communication within seconds, reassuring me that I hadn't just paid for a service never to see anything for it. Divorce online have been there every step of the way with me, they make it so easy, with drop down menus to click that generate the forms for you. You need no legal experience to self manage your own divorce. Each step is laid out for you and you know exactly where you are on every step of the ladder. I started my proceedings in November 2012 and am 3 weeks away for completion. This includes the Consent order side of things. So if, you have a clean break, whereby both parties are in agreement with the settlement terms, this is deifinitely the best and most efficient way for you. I am glad I went for it.

Prepared to go that bit further for good service

When I signed up to do my divorce online I expected the service to be mechanical and very basic. I didn't expect to get a personal service or even speak to a real person, so when I experienced a problem filing my papers and printing them off correctly I was surprised to find a real person prepared to not only speak to me, but call me back and take me through the procedure as well as explain to me any issues. When my papers still wouldn't print properly, Stuart May also printed off all the correct paperwork and posted it to me direct, having updated my personal details which had changed in the interim. Whenever I experienced any issue he was on the end of a phone and I was very grateful for the additional help he gave me which allowed the divorce to go through very smoothly and quickly.

Simple and stress free.

Divorce-online have dealt with my divorce promptly without any complications.
My soon to be ex husband and I had already agreed all the terms, financially and with regard to our daughter so we didn't want to pay money for a solicitor to draw up what we had already agreed between ourselves.
Fast and efficient. I would definitely recommend.

Straight forward way to sort a divorce

It was easy to find the site , easy to apply and on the whole straight forward sort everything out

Very easy & efficient service!

All went very smoothly.

Divorce Online - a true god-send...saved me £££'s - thank you.

Divorce-Online were exactly what we needed. Both my ex wife and myself did not want to spend stupid money on lawyers as there was nothing to fight over.

We went for the managed divorce and clean break order as we had agreed what we wanted to do financially as well.

We were kept informed of the progress of the case throughout and when we did need to phone on occasions we were always dealt with quickly and the various team members all seemed to be very friendly and down to earth unlike some of the lawyers we spoke to.

If you have managed to sort out your affairs then I would recommend Divorce-Online 100%.

Great Service

I was a bit wary of using an online service opposed to a solicitor. Glad I chose to use the online service as it was no hassle. All the paperwork was done online, all I had to do was visit the court office to swear on the information provided was true. Divorce went through no problem.
Would recommend

Terrible service

I have been waiting well over a year, I have had two different people dealing with my case who dont seem to have communicated and I therefore have had to double up on applying for Decree Nisi, I have complained but not had a response to my messages and I have now been asked for more money.
Because of my complaints I would expect reimbursement of some funds already paid and the waive of any further charges.

12 January 2013

Reply from Online Legal Services Ltd

We concede there has been a problem with your case. Unfortunately you gave us the incorrect date of your marriage when you completed your questionnaire in November 2011.

You then did not do anything with your documents until May 2012.

Your documents were then submitted and were rejected because the court were not satisfied with your court fee exemption application.

You then notified us you had changed your name so your application had to be resubmitted with new papers. You signed those papers despite your marriage date being incorrect.

The court then notified us the place of marriage was different to the certificate. If you had completed your own date of marriage correctly this would not have happened. The delays were down to you not doing anything for 7 months and then we having to deal with the change of name and mistake. We did all this extra work for you for free. The extra cost was a court fee for the petition to be amended for your change of name.

If your divorce is simple then this is cheapest and quckest way get divorced

I used divorce on line as my husband agreed to the divorce and as there wasn't any messy financial complictions we didn't need to go to the expense of finding a local solicitor. I was kept informed of the precess throughout and my divorce was granted quickly and efficiently I would recommend them to anyone who wants a hassle free divorce at a bargain price,

divorce online is very efficient and easy to follow

i would recommend doing a divorce online as it all done for you and easy to follow and you are told how to do all of the paper work and there is always someone there to help if you are unsure about anything to do with the paper work.

A fantastic service, simple and guided through from beginning to end. Thank you for taking the pain out of divorce.

Divorce is a painful experience at the best of times. However with the help of Divorce on line, all the hassle is taken out of the process and made easy. Every step of the way I was guided through by my case manager. Thank you so much for your excellent service. I would recommend anyone who finds themselves in the position of marriage breakdown to use this service.

This is the way to get divorced!

If you have no major complications or disputes, then this is such an easy and uncomplicated way of getting a divorce. All the paperwork is taken care of for you, and the Case Manager keeps you up to date with progress all the way through. Well worth the little extra for the fully managed service over teh DIY version, I'm so glad I upgraded after being daunted by the papers and procedures. Divorcetrak seems to have saved me a lot of money over using a high street solicitor.

Outstanding. Where were you last time?

Application to Nisi, 2 months. Only had to call them once, and that was because I accidently locked myself out of the website. Then I was dealt with politely, understandingly, and quickly. I would recommend them to anyone, any time. Brilliant.

Outstanding service :)

Lets face it divorce can be a pretty traumatic experience, especially if it involves our children and homes, but i was told that if everything had been mutually agrees ie- finances and custody, this would be a great way of not only keeping things friendly but cost effective too.

i was nice not being subject to expensive solicitor visits, but very reassuring to know that there was a freindly voice at the end of a phone or speedy contact via email if i had any queries.

But the best part of the service for me was that everything was taken at my pace, i was never rushed or made to feel like i was just another number, i always felt like a valued customer and that my case was treated with the indavidual care and consideration that is required in these situations.

I would like to thank my case manager and everyone else involved, not only on behalf of my ex husband and I, but also for our children.

Kind regards
Caroline

I would recommend this company

I would recommend divorce on line, although for someone who doesn't get one with computers its a bit technical.
I originally paid for the DIY as it sounded like they helped you, however, I called the company and they recommended an upgrade. This was the best decision I could have chosen. Suddenly everything was sorted and all the forms were completed.
The case managers are very good at keeping you up dated on their system, but I do wish they could e mail or text you to personal numbers, as I don't always get the time to log on and check, and nearly missed my degree absolute!
I do echo a few other clients that they are not brilliant at responding to e mails and phone messages, however the lady I spoke to on the help desk at the beginning of the week as fabulous. So helpful, no nonsense, put me straight and now then end is in sight! Thank you

15 December 2012

Reply from Online Legal Services Ltd

Thank you for the nice review but also for your feedback. Your DivorceTrak system is designed to cut out email as we found too many were ending up in junk folders and having a secure area to communicate has been a key feature of our service. We aim to return messages and phone calls within 48 hours. We deal with many clients and a 48 hour turnaround is a realistic timescale.

Poor service

This company promises to finalise a divorce in 14 weeks - we commissioned them in July and we are still waiting, depsite the fact that we are both in full agreement over our divorce and finances and all is very straight forward.. There have been numerous delays (due to staff holidays and absences they say), and lack of responses to important emails. They don't always call you back when you leave a message. They did not submit information that I gave them for the Court, and then our fiancial consent order was refused twice because Divorce Online had not submitted the right information. I wish we had done this ourselves instead of using a shoddy intermediary.

14 December 2012

Reply from Online Legal Services Ltd

I am sorry you feel you have had bad service. Your divorce took a bit longer than expected but that was mainly down to the length of time it took at court, but we do accept there were a few occasions when your e-mails were not answered within 48 hours due to your case manager being ill when we were in the midst of holiday season. As for the consent order this is entirely due to the court wanting to clarify why the proposed order was fair, which they are entitled to do. This is a legal process and at the end of the day if a Judge wishes to question your settlement, they are entitled to do that. Each case is different and the 14 weeks is an average over a 6 month period. Some cases can take less time or more depending on a number of factors. It is not in our interest to slow cases down as we charge a fixed fee.

Non face to face divorces without the hourly rate of a solicitor

I found the company like everyone else via a search on the web, I read the packages and chose one that would not only get my divorce done but also change my name. I found the service helpful had to leave messages on several occasions but in fairness they always came back to me. I would recommend the service you do get what you pay for so check to see which package suits your time and knowledge. I wanted the divorce to be right first time so did not do the DIY option lol as I can put up shelves but don't have any idea about divorce.

Mark Keenan found this review useful

Highly recommended

I went for the Diamond package and was very pleased with just how simple a potentially-stressful process turned out to be. The staff were helpful and patient with my enquiries, which related mainly to clarification of a couple of points on the Acknowledgement of Service form. Anyway, all went smoothly and my Decree Absolute arrived a couple of weeks ago -- still celebrating! ;-)

Excellent for an amicable divorce

Went for the Diamond package in March, decree absolute came through in October very helpful staff both by email and phone, hassle free, would recommend to others :)

Great for divorce but a shambles for on-line wills

Having used divorce on-line and finding it a great service I had no hesitation in agreeing to let them draw up my will when contacted by them. It was a different experience altogether. Payment was taken straight away and I filled in the required form and waited. And waited. Eventually I telephoned and was told by a lady that it was to be put in the post that night. nothing arrived so a few days later I called again but she wouldn't speak to me but passed a message on that it would be in the post that night. Still nothing so I called Mark Keenan who said that he would look into it. As months had gone by at this juncture he said that my money would be refunded but the will would still be drawn up. I eventually did receive a will through the post but unfortunately it wasn't mine it was for a gentleman who lived in Gloucester. Although I did receive the documents eventually I didn't get my money refunded and I do not feel confident that everything has been done properly. I just hope that when the time comes the will is valid.

14 December 2012

Reply from Online Legal Services Ltd

Thank you for the review on your divorce. The wills service was brand new when you ordered and there were some teething problems. Your will is entirely legal and the Solicitors we use profusely apologised for their errors and this has not happened since.

Divorce-Online made it simple

When first looking into divorce, I had absolutely no idea where to start. I bought the managed divorce, and I have to say, it has been so easy! Divorce-online keep you informed every step of the way and tell you what's next.

I would not hesitate to reccommend them to friends!

Reasonable service for simple cases at an excellent cost

My ex and I used Divorce Online as we had been separated amicably for over 10 years but hadn't got divorced simply due to the costs of traditional methods. Divorce-Online offered us a relatively simple inexpensive way to dissolve our marriage officially. My only negative comment was the lack of explanation of the process and meaning of the forms being filled out up front - sometimes it wasn't obvious why something was needed or the impact of signing something. Like others reviewing on here, I found the customer service patchy - it was difficult to know who to contact as we were given a "case lawyer" but this seemed to change without notification. Ultimately though, happy with the service and would recommend *for simple divorces only*.

very esay and not that complicated

I would recommend it my friends

Good service if the situation is simple

Service was efficient but needed some chasing, Didn't explain what was going on, or how to handle financial side or any financial agreement.
Recommended for the simplest of procedures where there are no children and no assets to be divided or agreed on, but for anything requiring discussion I would use a lawyer.
Customer service was reasonable and I did get to talk to the person allocated to the case, but sometimes had to wait for a call back - seems reasonable.

worst service ever

I was unable to contact anyone dispite numerous attemps. Customer service severly lacking. I eventually went to a lawyer to complete this divorce. I got nothing for the money I spent and would recomend that anyone thinking about using this service try someone else

20 November 2012

Reply from Online Legal Services Ltd

Shaun, having reviewed the file I can see that the address you gave for your wife was incorrect as the petition was returned to the court "gone away". That meant the case became more difficult and required extra steps to be taken.

I can see that you sent two messages to support in 2011. Unfortunately the Case Manager you were assigned to left the company in January 2011 and for some reason your case was not reassigned. However we are surprised that you have left it until 2012 to raise this issue after we sent out a request for a review. I have reassigned your case to another case manager.Please contact us at enquiries@divorce-online.co.uk to restart your case.

Cost effective but very dubious Customer Care

Located Divorce-Online thru Google and their pricing package seemed competitive. Closer inspection suggested that the process seemed fairly well set out and intuitive. All began well, then entirely through my own circumstances, everything stopped. When I eventually picked things up again I discovered that the fee I had paid had somehow lapsed and that to continue, I would have to pay an additional fee.

Seems to me that a friendly diarised email at some critical juncture to prompt me would not have been too difficult to schedule?

Nevertheless, I restarted the process and was assigned a case manager. I found that I had reason to make a number of calls to clarify certain issues particular to my case but when I contacted them it seemed that he was unavailable so I spoke to the person who answered - invariably a lady.

My perception is that for the majority of these calls (there were not many) I was made to feel like I was a nuisance and decidely unwelcome. Coming from a long Customer Service background, I found this aspect of the Divorce-Online offering very poor.

Towards the end, I spoke directly with my case manager on a few calls and the information provided was succinct, and delivered politely.

I was left feeling underwhelmed with the overall service.

20 November 2012

Reply from Online Legal Services Ltd

I am sorry to see you feel our customer service was not acceptable. We operate as a team so that when a case manager is busy anyone can answer a question using our system which contains all the notes of the case. Unlike a Solicitors where a secretary will just take a message, we try and answer every query then and there.

As for the extra fee, you are purchasing a one time use of our software system. You have 6 months to issue the petition and this is made clear in the terms. This is because the court forms and rules have changed regularly. If we have to re draft your papers, we have to charge for that. Your divorce is only costing £189 and it would not be economic for us to redraft papers for free, every time people decided to not to proceed.

We have thousands of customers each year and it would be impossible to contact every one to inform them the 6 months is up. In order for this to work it requires the customer to maintain contact with us at all times and we do try to make this clear.

Cost effective, simple and quick for anyone with a modicum of intelligence

I found the whole process simple and easy. I liked how there were a number of steps to go through and I felt this put me in control of matters at my pace. By the time I had paid for the initial pack, spare birth certificates, court admin charges etc I was still less than half what a lawyer would have cost me. This coupled with the fact that you can pay for all the different steps as they happen meant I was not seriously out of pocket all at once.
Highly recommended - however note! If you have a particularly messy situation or are a bit dim or lazy then consider whether you would be better going through a lawyer or not!!

Still waiting

Have sent documents five times to the court and have
Come back again saying they are now apsolete what does
That meen fed up now don't know what to do

19 November 2012

Reply from Online Legal Services Ltd

Eileen. It appears that what you have done is send our questionnaire to the court. You never returned it to us for us to create your documents. Therefore the court have obviously rejected what you have sent in. Please contact us to get your court documents created.

Divorce online, whoever thought that would work

When it became clear that the marraige was over and divorce was the only way to go I/we took the decision to make it as finacially painless as possible, this meant avoiding soicitors at all costs. I/we reviewed a number of online providers and both, individually, agreed to go with Divorce online. The instructions where clear, any questions I raised (yes I did all the leg work) were answered quickly and clearly and the paperwork dealt with in the timescales indicated. The only thing that caused any real delay was my partner not filling in one set of paperwork correctly so it got rejected by court but this was no fault of Divorce Online. I have no intention of going through a Divorce again but if you are stuck in that positon and can agree the spereation with your partner I highly recommend Divorce online.

Simple and efficient, great service - job done!

I paid for the Managed Divorce. The whole process took approximately 5 months start to finish.
I must admit I was uncertain about using an on-line service, but this has been painless and pretty much effortless on my part.
The instructions are precise, clear and easy to follow at each stage and the format of the site allows you to see exactly where you are in the proceedings at a glance. Staff were on hand to answer questions both by phone and e-mail.
(I see some negative reviews based on 'extra' fees. This is not the case. All additional payments required were clearly explained upfront before I paid a penny. The 'extras' are mandatory court fees. There was a one off £340 payable fairly soon after proceedings had started and then a further two payments of £45 for the court to issue certificates. Compare the total cost of this service with your local solicitor - then come back!)
Great job. Thank you!

Excellent service

After being quoted stupid money for a very simple divorce with no children and the financial side of things amicably agreed between ourself I found Divorce Online. After checking reviews and finding someone I knew who had used it I decided to use it and am so happy I did. Very efficient, easy to follow and very helpful both by phone and email. Divorce came through in about 4 to 5 months and consent order soon after. No problems whatsoever! Thank you so much for making what could have been a really rubbish time so easy and pain free! Hope I won't have to use you again though!!! :)

Patience and understanding, empathy and sincerity.

They were brilliant and stuck by me through the whole process, they held my hand and the advice and guidance was fantastic. If you're looking for a way through the Divorce system just ask.

No rock, paper scissors, just quick, simple and efficient

I used this service because it was simpler. It was less emotional too. Visits to the solicitor cost time and extra money. This service is so easy, even those with limited knowledge in IT could follow it. I think it is better for all concerned to keep the process low profile, and simple. Divorce online do just that and all for a small fee.

In life no matter what anyone tells you, You get what you pay for!!!!

I paid for the "Platinum" managed service as i wanted a quick, painless way to sort not only my divorce but pensions, properties and maintenance out etc, an unbelievable 3 years plus down the line and am still not complete, my divorce has been granted, that only took 14 months (although indicated would be 3-4 months) but not my other affairs, no-one seems to manage your case, you just simply are sent lots of forms to complete with no advice as to how to fill these in, when you do submit them these are fired back at you months down the line when thrown out of court with no real explanation!!! each time incurring additional costs, court fees etc.
This has just happened to me again so am now back to square one.
if you want a quick painless divorce my advice you go down the more traditional route.

13 November 2012

Reply from Online Legal Services Ltd

You purchased a DIY divorce service, so you paid for completed forms only.

As you say the divorce went through but your financial matters took more time. If you decide to deal with it yourself then you do risk incurring additional costs. We always recommend the managed service for this very reason, but some people feel they can do it themselves. The reason it took so long was because the court were not satisfied that your financial settlement was fair and asked for more information which they are entitled to do. Sometimes cases are not as straightforward as others. This is a service, not a product that will have the same time outcome as other cases. The average case now takes 4-6 months and we advise potential clients that this is an average, some cases take longer some less.

Superior!!!!!

Very helpful staff and hassle free procedures. I recommend Divorce Online to anyone.

Collette Davies found this review useful

Painless Process

Brilliant with no hassle and no extra fees to pay. The price is the price and it is great value for money. Simple and easy to understand. All you need is a printer and internet access. I wouldnt hesitate to recommend the service.

It is the way forward, why line other persons pockets?

Collette Davies found this review useful

Excellent Service

Despite lots of unforeseen problems and an extended process, they came through for me all the way till the end.
I recommend them most highly.