Divorce-Online reviews

Divorce-Online reviews

Good
8.7
from 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review company
121 Trustpilot review(s)
|
Latest review
ShowHide Rating distribution
Rating distribution

Reviews

About

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Helpful service

A good service that helped me though a difficult time.
Would have been so much harder without them.
Would recommend to everyone!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Excellent service and communication.

The team at divorce online has always been most helpful. Whenever I have had a problem or question they were quick to reply. If communication by email proved difficult I could yuse the phone to clarify the issue.
The online tracking tool works very well.
After extensive market search they were the cheapest for the quality of service I have received.

This review has been reported to customer service by the company for missing proof of purchase.

Customer service is in the process of investigating this review.

Following this investigation, it will either be deleted or returned to Trustpilot.

See our review guidelines here.

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Excellent Service

Wanted a quick, easy and stress free resolution to my end of marriage, Divorce online delivered just that.

Paperwork was quick and easy to fill out, staff were helpful and informative and always there to help when i needed it.

I'd definately recommend anyone who needs a hassle free, cost effective way to get a divorce to certainly give theses guys a try.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Divorce Online were amazing!

I was highly skeptical about an online divorce service but how wrong I was. Having dealt with lawyers in person before and met a few before embarking on this process, Divorce Online were amazing. Not only did they offer great value for money, they were efficient and most importantly patient and helpful when answering all my questions and concerns. You never felt the clock was ticking when you spoke to them and I've been delighted that I have been able to divorce painlessly without it bankrupting me in the process.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Made a difficult emotional time much easier due to care and consideration and professionalism

Thank you to Stuart and your colleagues for making this difficult emotional time a bit easier to cope with. All questions followed up and answered - good communication and nice people to do business with
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

NO-FUSS, NO PAIN AND EXCELLENT VALUE FOR MONEY!

I wouldn't hesitate to recommend Divorce-Online and in particular the Operations Manager, Stuart May. He took over my case for me when the courts were dragging their heels, he promised a result for me and he delivered! His empathy, efficiency and sense of humour through a very difficult time were all very much appreciated. Although there were some hiccups along the way and I had some unnecessary delays & setbacks, Stuart ironed out the problems, got things back on track and I now have my Decree Absolute confirmed! I can't thank him and the company enough and would advise any one in the same situation to make Divorce-Online their first point of contact before talking to expensive lawyers!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

STRESS FREE

I WAS NOT SURE ABOUT THE SERVICE,AND ALSO DOING IT ONLINE WAS ANOTHER WHOLE NEW EXPERIENCE TO ME,BUT IT PAYS OFF AM HAPPY.THE PROCESS IS VERY SIMPLE TO FOLLOW,THE UPDATES THEY SENDS IS PROFICIENT SO YOU KNOW HOW THE PROCESS GO.ALL I NEEDED WAS A LAPTOP AND PRINTER TO PRINTS OUT MY PAPERS AND STUFFS.NEVER MIND IF YOU DONT HAVE, THE CAFE IS OKAY AS WELL,BUT FOR ME I FELT SO RELAXED WHEN PRINTING FROM MY BEDROOM.THANKS EVERYONE AT DIVORCE ONLINE YOU ARE DOING GREAT JOB.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Great Service, Great People, Great Value!!

I contacted the company by phone initially after searching on the web, I was immediately put through to someone who took my details, they spoke to me in such a way that I was put at ease, this is not an easy process to go through whether you are the petitioner or the respondent, but the people at Divorce on-line, especially Kelly, made it as easy as possible. I chose the managed service, this meant that my forms were checked before being sent, it did make it so much easier to use this and for very little additional cost I received a service that put my mind at ease, any issues, worries or queries that I had were dealt with in a professional, speedy way. I recommend this service whole heartedly and would like to personally thank all the team, but especially Kelly, for their help and support throughout my divorce process.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Brilliant and efficient

Divorce Online is so efficient. Stuart May is the contact I had and I have to say he is wonderful. He sends regular e-mails to update me on progress and nothing is too much trouble. I can't recommend this company enough - they make all the paperwork so easy to complete and do all the tricky bits for you. If you need a divorce, forget expensive solicitors - use this company.
Also - I recommend Stuart for a promotion and pay rise!! :)
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Smooth Operators:

A Professional, reliable, understanding, efficient, and amazing service.

No need to take days off work to sit in some solicitors waiting room which could cost thousands of pounds with time off work, can be done all on line - brilliant !! At a reasonable cost ............and even though it could be a trying and difficult time which it was for me, Divorce on line are like a friend, they will help you with those forms if need be by email or phone were someone from the team will be kind and sympathetic, and never too much trouble.

Congratulations to the team, and to Toni, and Stuart May a Big thank you for the patience shown to me and a great service.



Martin K

Hertfordshire
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Good service with minor hiccups sorted. Did have to chase a bit though

Some of my messages didn't come through until after my divorce was settled. Consent order took longer than expected but that was partly my fault. Decree absolute was lost in the post but another was sent out after a small misunderstanding.

Generally a good service in times when minds are stressed and ex partners can be a pain!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Generally very good!

I used Divorce-Online for a DIY Consent Order. The process was generally very slick. It took my ex longer to fill in their questionnaire than it did for the whole of the rest of the process!

The first draft of the documents I received from Divorce-Online having submitted the completed questionnaire arrived earlier than expected. However they did contain a few mistakes which was disappointing because it should have been a copy and paste exercise from the questionnaire to the official forms. That said, any queries I had on such matters were always dealt with very quickly. Kelly Brown in particular was an enormous help!
Online Legal Services Ltd

Reply from Online Legal Services Ltd

Magnus, thank you for your review.

The consent order process is not just a cut and paste exercise I am afraid as each order is individually drafted by the solicitors and that is why a draft is prepared for you to check to ensure that nothing has been missed. This is built in to our process as a quality control measure. It may mean the consent order takes a little time longer, but we want them to be correct when they go into court.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Top Class Service.

My divorce was not an easy one. I had no idea where my wife was. Divorce online were superb in talking me through my options , either on the phone or via email. They were with me every step of the divorce . David Hann and Stuart May were especially helpful and any hiccups that occurred , they were there to talk me through solutions.
I have no hesitation in recommending Divorce Online to anyone because their service is the best anywhere around.
My thanks go to all the staff at Divorce Online especially David Hann and Stuart May.

Kind Regards

Darren
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Very Impressed

The service has been excellent - fast and responsive at a very reasonable price . I have no idea what the final cost of the alternative would have been but I do know it would have been at least 10 times the cost to start with and that was without any dispute or complications .

I can highly recommend Divorce Online to anyone who wants a straightforward divorce and wants to split their wealth between themselves and not with their lawyers .
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Excellent Service

I'm sure nobody who marries plans that they will one day need some help to get divorced but these things happen and this company can help you make a difficult process so much easier.

I had my reservations about using an online company but decided to take my chances and I'm so glad I did.
For a third of the money and non of the hassle of trying to get time off work to attend a solicitors office the whole thing is worth its weight in gold.

Everything is simplified and if you do happen to ring to clarify anything you are greeted by a friendly voice who speaks in layman's terms to you.

I can't sing their praises enough so if you find yourself in the same boat then try this company and make an already painful situation seem much more painless.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Slow, poor communication and left me to do all the follow up calls

when I first went to divorce on line they said they would be able to sort out the divorce within six months.
its now been 13 months, and I'm still waiting for the decree absolute.

I feel I have been let down by them on several counts and would not recommend them .
Online Legal Services Ltd

Reply from Online Legal Services Ltd

We am sorry that you feel you have been let down by Divorce Online; it is never our intention to have our clients feel that way. We would have not been operating for over 13 years if we made clients
unhappy with our service

From what I understand from your file and the communication we have had throughout the process, one of the main issues was your husband's papers arriving at the Court.

We tried to gain an understanding of how your husband sent the papers back to the Court as the Court never received them, but as this was never resolved we had to finally send papers to you to pass to your husband to then return back to our office to forward on.

The Court then had the papers and took an extraordinary length of time to return these back to our office from 30th September to 25th October.

As soon as the papers arrived we prepared the application for Decree Nisi to send to you to action

Upon you returning these and submitting to the Court we had to wait a further 6 weeks before we heard from the Court with a date for the Decree Nisi (again a delay at the Court which we cannot be unaccountable for)

Whilst we appreciate your frustration, we are unfortunately reliant on the Court time scales and documents arriving safely to and from Court, which is why we try to advise all clients to send papers by some form of recorded delivery or over the counter at the Post Office.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Prompt & excellent service provided by Divorce Online

I purchased the DIY Consent Order from Divorce Online & I recieved an excellent service from Kelly Brown & colleagues. The process was very simple & fully explained by the team, which was much appreciated.

I would definitely recommend this service to anyone.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Making a difficult time in your life easier with a thorough, prompt and efficient service

I chose Divorce online after deciding to petition for my divorce independently , the paperwork seemed all to confusing and this was of great importance of me to get right.
After speaking to an advisor I decided to use the managed divorce service. Every stage of the divorce process was clearly explained and I was kept constantly up to date with my case. All my questions were answered thoroughly and with an immediate response.
Thank you divorce online for making a difficult time in my life easier to bear with your thorough, prompt and efficient service, answering all my questions professionally throughout, no matter how silly they sounded.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Delighted to have chosen Divorce- online !

I would certainly recommend Divorce-Online to anyone wishing for a hassle free , cheap and reasonably quick divorce . I had been suffering from an illness for sometime and could never have faced dealing with any solicitor myself , it was so easy to contact the Divorce online team and as soon as I had any query they always helped me out immediately , whether over the phone or by e-mail . I always found their help was really polite and friendly , really understanding and even though my ex wife is Mexican living back in Mexico , the whole process was really quite simple thanks to their help and the way their web site is set up and well worth the money which was comparatively cheap anyway . I am deeply grateful to all at Divorce-online , especially Charlotte and Stuart and wish them every happiness and success in making people's lives happier for a long time ! Andy Mcleod , Plymouth

Divorce Online Details

Our Customer Service Promise

No Jargon or legalese. Fixed costs - no hidden charges. Honest customer Service. Realistic timescales. 24/7 case tracking. Friendly and approachable staff. Calls and e-mails always answered within 48 hours.

About Divorce Online

The UK's leading online divorce service with low cost services, information on divorce procedure, divorce law and fixed fee legal advice.

Visit Divorce-Online

Contact information

Call us on: 01793 211211
We live here: Alexander House, 19 Fleming Way, Swindon, SN1 2NG
SN1 2NG Swindon
United Kingdom

Category

Divorce-Online is ranked 2 out of 3 in the category

Trustpilot's Commitment

Trustpilot is committed to ensuring better online shopping experiences for everyone, which means we work hard to fight fake reviews. Find out more.

If you notice fake reviews on this company profile, we want to hear about it. Please contact Trustpilot here.

Trustpilot Subscriber

This company subscribes to Trustpilot Business services. Read more about our services for companies here.

No companies can delete or otherwise censor reviews.