Ordered a new tv from here recently that was broken on delivery. I phoned the PREMIUM support number and was left hanging on for a good 25 mins. When I did finally get through I was told another department had to call me back. They did finally get back to me after 4 days had past!! In that time I'd changed the fuse in the plug of the brand new TV and it was fine!! I wouldn't use again for such an expensive item.