What a total scam. ordered a refurbished TV/DVD which arrived promptly tv was fine but the dvd didn't work . Contacted Dixons and was told to return it, a courier picked it up next day. Then received an email from dixons saying it would be repaired. This never happened, after several emails was told they would send an alternative as a repair was not possible. The only alternative offered was almost £100 more than the original. Dixons customer service is appalling, and they do not adhere to the 12 months warranty given with the purchase. I am now waiting for a refund of my money which Dixons have had for the last month and have spent pounds on telephone calls to people who put you on hold and pass you from one department to another.
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