Dixons reviews

Dixons reviews

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Cowboys

Never bought an electrical appliance from such a bunch of cowboys. Delivered 5 high quality fridges all damaged. Did not offer any compensation but kept over £600 of my money for nearly a month. Buy from them at your peril.
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Utter Rubbish from start to finish

What a total scam. ordered a refurbished TV/DVD which arrived promptly tv was fine but the dvd didn't work . Contacted Dixons and was told to return it, a courier picked it up next day. Then received an email from dixons saying it would be repaired. This never happened, after several emails was told they would send an alternative as a repair was not possible. The only alternative offered was almost £100 more than the original. Dixons customer service is appalling, and they do not adhere to the 12 months warranty given with the purchase. I am now waiting for a refund of my money which Dixons have had for the last month and have spent pounds on telephone calls to people who put you on hold and pass you from one department to another.
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Couldnt help my find car charger

Went into these guys to see if they could get me a car charger for me laptop. They couldnt really help me so i found it on the internet. Store was ok but 3 stars becasue they couldnt find what i wanted or tell me who could.
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Poor support

Ordered a new tv from here recently that was broken on delivery. I phoned the PREMIUM support number and was left hanging on for a good 25 mins. When I did finally get through I was told another department had to call me back. They did finally get back to me after 4 days had past!! In that time I'd changed the fuse in the plug of the brand new TV and it was fine!! I wouldn't use again for such an expensive item.
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DIXONS-CURRY'S the worst ! a £699--SAMSUNG WF1124XAC WASHING MACHINE

Dixsons/Curry's now have a new 'Group Operations Director'.Their head office address and his name is:

Mr.(Right Hon) Sebastian James,
Group Operations Director
Head Office -DSG international plc
Maylands Avenue
Hemel Hempstead - Herts HP2 7TG
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HERE IS MY LETTER TO THEM:
.......................

Dear Mr. Sebastian James,

On 20th January 2012 I paid by Amex the amount £709-00 which included a £10 home delivery for today: 1st February between hours of: 07.00 – 10.59am

I am a disabled person who ask a neighbour last night, before morning delivery to help move a fridge/freezer and other household items in my Basement flat. For easier access of delivery. My old appliance is standing in a hallway, presently connected to all outlets.

I /we have had several washing machines in the past from various retailers. This time I decided to buy a ‘Top of the Range’ items which would hopefully last. Samsung with a 5 year warranty.

Your delivery driver Tom phoned at 11.06am saying that he could not deliver ! I was not pleased at all. While I was talking to him on his mobile he ‘Cut me off’!

I dialled 1471 and obtained his mobile number. Phoned him back. I told him that I thought he was rude to cut the call. I phoned your Sheffield customer office and spoke to supervisor ‘Steve’. Explained my dismay. I felt I've being given the proverbial ‘run around’ with an excuse that the driver got ‘stuck’?

I asked Steve to CANCELL my order. He transferred me to ‘Sarah’. I explained again. She advised me that once Dixon got the washing machine back, I will get a refund.

Reason for booking a 7.00- 11 am delivery on: 1st February: I had to go to work at 12.30pm, 2nd Feb Dentist, 3rd Feb at . Hospital appointment..and so forth.

NO...I do not want a Re-delivery! I might be disabled, but I do not sit at home waiting all day to receive goods at any time.

I spent money on a 15 minute mobile call to driver Tom: 07720-549-415 and your call centre: 08445-61 11 11. Call which lasted for about 45 minutes @ 5pence a minute.

A letter of apology from the operations Director, and compensations for the phone calls, distress and disappointed. Your customer service in Sheffield nonexistent.

A FULL REFUND of £709.00 plus money for calls would be appreciated. It’s a pity 90% of my ‘white Goods’ was bought from Dixons/Curry’s in SW1. Wake up Dixon/Curry’s, struggling high street Chains are in decline!

***THEY HAVE SINCE OFFFERED ME A £10 FOR PHONE CALLS...WHICH SHOULD BE MORE...AND SAID MY REFUND WOULD TAKE 7 DAYS? ...NOTHING IN MY ACOCUNT YET?
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Customer Service is a Joke

In 2009 I bought a set of Sennheiser IE6 headphones from Dixons Tax Free at Stanstead Airport for the price of £104.34. I was very pleased with the headphones – they were the best sounding headphones I have ever heard. However, approximately 4 weeks later the outer casing where the cable enters the right earpiece had come loose (it was somewhat loose on the left earpiece too). These headphones had normal use – it looks as though the plastic that enters the earpiece has become unglued I felt that when you spend more than £100 on a set of headphones it is not unreasonable to expect them to last more than 4 weeks or so of normal use.
I initially contacted Sennheiser, who told me that I had to return the headphones to the point of purchase but that they had a one-year guarantee.
I initially contacted Dixon’s aftersales helpline. After waiting what seemed like an eternity to talk to someone, I was told by a very disinterested man that I needed to return the headphones to my local currys digital for them to take up the matter.
I drove to Currys digital in Hove – my nearest (although not particularly near) branch. I asked for a replacement set of headphones (either the same, or a similar top of the range pair). The lady who served me told me that they did not stock these top-end items (only airport stores do), but that she could offer me a refund. However, she was unable to do that at the time because the stock code for these headphones would not be on their in-store computer system. She took a photocopy of my receipt and my telephone number and promised to ring me when she had contacted head office to get the product placed on their system so that I could return for the refund.
I heard nothing.
A week later I decided to phone them to see what was happening. I could not find their number but instead was given a general helpline number. The person I spoke to refused to give me the phone number of Currys digital in Hove: I was told to phone another general helpline number. Again, after wasting more time in a queue I spoke to another unfriendly person who eventually punched me through to the store. I spoke to the manager. She told me that the only conversation anyone on her staff remembered having about headphones had been one in which the member of staff concerned had explained that Currys would not take them back. I told her that this conversation was not the one with me. She pursued this line or argument for a while. When she finally realised that I was not the person to whom this ‘headphone return policy’ had been explained and that I had been told that I would be phoned to arrange a refund, she denied anyone having spoken to me. She further explained that because the headphones were ‘physically damaged’ they could not be returned and I would have to take it up with the manufacturer. These statements were both lies. I explained that a member of her staff had inspected the headphones and deemed them suitable for refund and had given me clear and unambiguous reassurance that I would get a full refund in due course. So clear and unambiguous was her reassurance that I had bought a replacement set from Amazon.co.uk in the meantime. As you might imagine, a long exchange followed, in which I expressed my frustration at having been sent from helpline to helpline, then told to drive to a shop to have the product inspected, which I had done, then been offered a refund that was now being retracted for no apparent reason other than Currys could not take back goods that had been deemed to be returnable two weeks before.
I explained precisely to the manager the conversation and reassurances that I had from her staff two weeks before. She continued to deny that anyone had had that conversation with me. She asked me to hold the line. Unknown to her, while on hold, I could hear a conversation that she was having with a member of staff while presumably covering the receiver. The gist of this exchange was that the member of staff told her that she did remember talking to me and backed up everything that I had already explained. The manager asked her why she had not contacted me or completed the refund. The member of staff said that she had needed her line manager to do something and then she had forgotten all about it. The manager said ‘oh, that’s really bad. That’s really poor’ and seemed a little embarrassed that she had spent five minutes implying that I was a liar. When she came back on the phone, she was considerably more friendly and conciliatory. She told me to come into the store again and she would do everything that she could to personally sort out the situation.
I drove over there again. Upon arrival the manager inspected the headphones and said that they were physically damaged and they could not take them back. This was in fairly stark contrast to her conciliatory stance on the phone. I explained to her that the headphones were in the same condition as when her colleague inspected them two weeks ago and had deemed them suitable for replacement. the manager said that their condition might have changed over the last two weeks. This implication that I somehow wanted to dupe Currys by taking these headphones in two weeks ago for inspection and then take them home and break them is not only ridiculous but offensive too. She told me that I had to contact the manufacturer because it was not Currys responsibility to resolve these matters. That is a lie.

The ‘physical damage’ policy explained to me by the manager is nonsense. According to her I cannot return the product because the outer casing was faulty (I would argue not fit for purpose under normal use). This fault is visible. According to the manager, if the speaker cone had blown (also physical damage) then I could return the product because this would not be classed as physical damage because the damage can't be seen. (I don’t claim to be an electronics expert but if a speaker cone rips, it is physically damaged whether you can see it or not.) I put to the manager two scenarios: the first is mine, I use the headphones normally and the cable housing comes loose. This is a product defect (maybe not on all products but certainly on mine) not a fault of mine. The second is another person who wilfully overdrives the speaker cones to destruction. He has physically damaged the cones through neglect. According to the manager, the first person (me) does not get a refund because the product is ‘physically damaged’ (to use her term), but the second person does because (despite them misusing the product) their physical damaged doesn’t count as physical damage because it can’t be seen by her. This policy is crazy: damage is damage regardless of how much effort is required to see it. Her response to this line of enquiry was to keep repeating 'it's physically damaged' over and over again like an idiot.

My rights as a consumer include the following (http://www.consumerdirect.gov.uk/after_you_buy/know-your-rights/electrical/):
(1) If you have used the product a few times or haven’t had a reasonable opportunity to check it, you are probably entitled to a refund for a fault or poor description, or alternatively you may request a replacement;
(2) If you have used it more than a few times or have had a reasonable opportunity to check them, you are probably still entitled to a repair or replacement. A repair should be carried out within a reasonable period of time and without causing you significant inconvenience. Any repair should restore goods to a satisfactory condition. If this does not happen, you are entitled to a replacement or compensation. This could be a sum of money or the cost of hiring a temporary replacement, or perhaps the loan of a replacement.

With regard to the above two points. I had used the headphones for only a few weeks before noticing the faulty casing. They had had normal use. If anything they had had sub-normal use: because of their price tag I did not use them in the gym, while exercising, or in any other situation that would create unreasonable strain on the cable.

(3) If the fault is only minor and can easily be put right, it is reasonable to accept a repair. This won’t stop you claiming a replacement or refund if the repair turns out to be unsatisfactory. I did not come back to Currys wanting a refund, I would have been perfectly happy to exchange for the same product, or to have had the phones repaired. I was offered a refund by a member of staff because Dixon's/Currys were unable to provide a replacement.
(4) The trader must sort out your problem, not the manufacturer. the manager didn't appear to know this fact.

I bought, in good faith, a product that became faulty as a result of normal use within about 4 weeks of purchase. As the retailer it is their responsibility to help me to resolve this issue. I did not break the goods, I did not neglect them, and I followed the users instructions. Yet, I was made by Dixons/Currys to feel as though I am some kind of reprobate who wilfully destroys headphones. Dixons/Currys pushed me from pillar to post, fed me lies, gave me inconsistent information and wilfully neglected its duty of care to me as a consumer.

One of Dixons/Currys' staff agreed verbally to a full refund. This agreement is legally binding. The member of staff verified that she had made this agreement with me to her manager (in a conversation that they believed I could not hear).

Dixons/Currys staff repeatedly lied to me. The person in currys digital in Hove (the manager refused to give me her name - apparently I don’t have any rights to complain against people who are incompetent in their jobs) offered me a refund on behalf of Dixons/Currys and told me that she would phone me and that I would receive the full cost of the headphones back. I received no phonecall and or refund.

Dixons/Currys service (if you can call it that) is disgusting. I wrote a letter of complain (much of which this re view is lifted from), which they acknowledged but effectively ignored. Since this incident (2009) I have never bought anything from the Dixons/Currys/PC World group, and never will again. They simply do not care one iota about their customers.
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They sell products they don't have in stock!

Ordered netbook yesterday for £112. Card charged. Delivery arranged for today. I stayed home so I would be there. Then midday today got email saying it couldn't be delivered as not in stock, and giving a number to call. I called and was told that it wasn't available and they wouldn't be getting any more, but they could offer something of similar value, or a bit higher value. I said like what, and he went through a list and they were all out of stock!, He said the only thing available was something for £245 which 'as a gesture of goodwill' they would give me 5% discount on!! Not surprisingly declined. I am furious that they sold something that they did not have. I am never buying anything from them again
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Should be no stars because they are 100% useless

I ordered a Sumsung laptop on-line and arranged for delivery on Monday 30th Jan -1 week later so I could take a day off work to be there to recieve it and then set it up.
I got a comfirmation e.mail immediately. On Friday I received an e.mail re-confirming that delivery would be on Monday. My wife got a phone call at home confirming delivery would be on Monday. This afternoon I got an e.mail saying that the computer is not available and my order will be cancelled in 48 hours unless I contact them on a 0844 premium rate number.
I have looked up an alternative 0800 number and will be talking to them tomorrow.
They are incompetent scumbags and by only offering the 044 no. rather than the free 0800 they show themselves to be money grabbing as well.
I will never buy anything from Dixons again and I can't wait to read that they've gone into administration.
There are plenty of decent traders who appreciate customers for me to rely on.
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absolute scam

i ordered goods monday and before i paid the delivery was 3 to 5 days as soon as i paid this changed to 4 to 7 days . i phoned them to question this and was assured that they would be here by friday . no goods arrived so i phoned again on their premium number only to be told that after my previous call there was a problem and they have to cancel the order . i had sent 2 emails previously to ask about this order with no reply . so they have had my money all week and now i will get no goods and they are saying that it will take 2 to 3 days to put money back on my card . no one bothered to tell me of any problems and my account still registered the order so , i effectively loaned dixons my money and i paid interest in the form of a bigger fone bill due to their premium customer support number . avoid this wretched company and their patrinising customer service personel who are useless . they take money no matter wether they can supply or not ...DIX1201854434
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Complete joke!

Ordered tumble dryer online in late November - order was acknowledged (email stated 'your order is now being prepared for delivery') and PAYMENT was TAKEN from my account NEXT DAY.
Mid-December, no sign of my order, so I emailed to ask where it was - they responded 2 days later saying it would be another 2 - 4 weeks as product not in stock (they had not mentioned this before).
4 weeks later - still no sign of my order - I enquired again, to be told they 'estimated' another 2 weeks, but would contact me in advance to let me know when the item came into stock.
They didn't contact me - instead a delivery driver called me to say he was at my address with my order - where as I was in work!
Basically, I was not told about lack of / no stock when I placed the order, but they were happy to take my money and leave me waiting 2 MONTHS before surprising me with an inconvenient delivery.
Imagine how much money they must be making by taking payments from customers instantly and not sending out the goods.
Good for their bank account, but certainly not mine!!!
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Dishwasher

I ordered and paid for dishwasher. My order was acknowledged and delivery date confirmed. When I rang company the day before the due delivery I was informed that the company had no stock and they did not know when they might satisfy my order. I suggest this company is incompetent, has no regard for customer service and refused to be the slightest helpful with regard to the total waste of my time or offer Any compensation. I shal never deal with them again.
Rod Buchan
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0 out of 10

You guys have a very bad customer service. Dixons should be closing down their website and shops because they can not delivere the service what they offer to customers. I have a terrible bad experience buying items from them.

I will never ever buy anything from Dixons no matter what a great offers they would offer to me.
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Dishwasher

I searched long and hard for a dishwasher that met my needs, having finally found the model I needed it was then a requirement to find the right price.

Dixons came out on top for price, ordered the machine, they kept me very well informed on delivery and called when they were half an hour away. They then unpacked the machine and took away all of the packaging, a real bonus.
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GOOD PRICE : BRILLIANT SERVICE

Bought a telly and was trying to get delivery details but encountered a problem getting through both online and via the phone number the web address gave. Logged onto this page and the reviews put the fear of god into me !!! But Hey!! my telly arrived today. SO PROMPT. SO HAPPY
Well Done DIXONS ♥
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Worst customer service I have EVER experienced

This company is absolutely pathetic. The delivery men are cowboys and completely incompetent. They came to our house to install a washing machine and demanded extra money for doing it (despite the fact I had already paid), were intimidating to me (a female in my house alone) and threw my old washing machine down the stairs laughing as they did it. In fiddling around with our plumbing they managed to disconnect our washing machine. On calling KnowHow they said they would send someone out that day. 4 hours later and still waiting we called back and were told the call was never logged. They then assured us they would definitely be coming today and have not showed up twice (despite ringing knowhow to double check they would be coming). We are at our wits end with this terrible company. They have caused us a lot of stress and I hope that by reading this you do not order anything with Dixons - we will never, EVER use them again.
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Zeer slechte service!

Ik sluit me aan op de onderstaande reacties... service is ver te zoeken bij dixons helaas. Pfff, nooit meer!
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Non-Delivery and denial of receipt?

Ordered a refurb laptop 28/12/11. Courier was Yodel, still waiting on the item.Contacted Yodel twice by email- no response.Rang Dixons customer services needless to say was and still been given the run-around.One customer representative assured me that i will get a refund within 3-5 working days...guess what still waiting.Then i got a DOS (Denial-Of-Receipt) to fill in, did that sent it via e-mail to Dixons and 3 others including myself.Dixons claims received e-mail with no attachment - but me and mates have! - How convenient. I can officially call them "LIARS". Avoid them as the plague.No laptop and No money..absolute jokers.Will never by anything from them again even if they offer it for free
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Great Service

Not only were they as cheap as the cheapest supplier, their delivery/removal and fitting service was excellent. The cooker I chose is fantastic and overall a great shopping experience.
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Useless customer service

I purchased a phone from Dixons ( website) and they delivered the goods. No invoice for the payment. I have written twice requesting this via email and not even a response from them as yet.
I guess this is their working ethos and I would keep miles away from them.....
Ananda Senadhipathy

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Dixons Details

About this company

Low prices on the latest technology electrical products, including TVs, Home Cinema, Laundry, Refrigeration, Cooking, PCs, Laptops, Cameras and more

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Dixons is ranked 63 out of 66 in the category

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