Dixons reviews

Dixons reviews

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Rubbish Customer service on faulty Panasonic Camera

Camera bought some months ago developed a fault. Called the support centre on a premium number, was 'politely cut off by the answering machine!'. Eventually spoke to someone who said I should ring PANASONIC direct.. Eventually spoke to someone there who then said I should ring some small repair centre in a unit in South London. I thought i was dealing with MAJOR companies with a reputation - Well they have now!
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Awfull Service

I bought a BRAND NEW blu-ray surround system online from these jokers on the 2nd Dec 2011 it was a present and was opened on the 25th Dec 2011, It was faulty straight away with a fault code in the display reading FAN NG then it switches off.
When i contacted the idiots known as KNOWHOW they fobbed me off to samsung for a repair because i left it until after the holidays had ended Bearing in mind the item is BRAND NEW they want to repair it!

I DONT WANT A BRAND NEW ITEM REPAIRED I WANT A NEW ONE!

AVOID THESE AT ALL COSTS, GO TO ARGOS THER RETURNS POLICY IS MUCH BETTER
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Excellent

I have recently ordered two major items from Dixons. I got free next day delivery on a washing machine and paid a small amount to get next day delivery on a microwave. Both items were delivered on time and the prices were the best I could find on the web.
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I have no TV, they have my money for the next 7 days

I ordered a TV online for my mum who is a pensioner with a broken set, great price I thought.....save my mum some money
My account showed an order number, the web page would not show me the order...just an error message... So emailed...auto responder says up to 48 hours for a response...great.
Guess what no phone number on the web page...anyhow I found one on saynoto0800...rang the customer service who said yes your order is loaded and you will get an email to confirm delivery.
So I get an email to say the item is out of stock.
Rang again to say I would take an alternative which cost £16 extra, to be told that they cannot process exchanges for over £10, would not pass me to a supervisor. Said I had to wait for my refund then order again......so I did order again...but with AMAZON
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They Can Get It Right

Ordered a new mixer for the missus from Dixons online. Excellent price (was £50 less than anywhere else online). Free delivery was quoted as "Due by 5th Jan".
The mixer duly arrived on 30th Dec, in good order and as described. I am very happy with the service (thanks to Yodel too), and the missus is very happy with her new "Ken"
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It's a no-brainer, but check first!

If you've found any item on either the Comet or PC World websites, cross-reference with Dixons-Online as if in my experience on several occasions, the Dixons price is usually cheaper. Why . . I don't know seeing as they're all the same company, but I digress.

Usually there are discount codes to be found, and if you have a Topcashback account, you'll make additional savings by clicking through them first which then takes you to the Dixons website and the transaction is then recorded and you'll get a percentage rebate in due course if you buy online.

The delivery chaps are very good and take away the packaging and before you sign-off the delivery, check the item first for any damage in transit (it's a standard practice which most of us fail to do).

I've not yet had any bad experiences buying from them and they will also text you a delivery slot the night before at around 9pm as well as email confirmation of the order.

Customer service via email is usually within 24 hours if you have a question or query, so thumbs-up from me and be sure to check the Currys/PC World discount outlet shop on eBay as well (I've not yet checked to see if Dixons have one) as some of the prices are unbelievably cheap depending on what you're looking for, so that's another option to consider.

All-in-all, an excellent company with very competitive pricing depending on what you're looking for with prompt and courteous delivery and good online customer support.

Nuff said!
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avoid bad customer service bunch of jokers

Really bad customer service they tell you one thing and do nothing. Spend a little extra and save a hell of alot of bother. You have been warned, they use cheap cowboy delivery services that get it wrong as they are thick as they come. When it all goes wrong, which it will, you have no one to turn to. Compete waste of time. I don't know why they don't do everyone a favour and shut-up shop.
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Disgusting Customer Service!

I ordered a Toshiba RDXV60 VHS/HDD/DVD Recorder from Dixons Online to arrive before Christmas. They took my money and sent me an expected delivery date of 20th December 2011.
They then sent me an email saying my item was out for delivery earlier then the expected date and this email had a tracking link. The delivery company is Yodel and they claim to have delivered my item at a time and date (16 December at 11.49am) and have a signature. My wife was at home all day and nobody delivered. None of the neighbours took delivery. Tried contacting Dixons on their 0844 number and over a period of one week had to make over ten phone calls each lasting on average 20 minutes.
During the first call I made on a Saturday, the agent told me that I would not be out of pocket and that he had put a lost in transit note on my order and a replacement would be sent out to reach me before Christmas. On the Monday when I called again as no email or confirmation telephone call had been made to me, I found that the agent had not even logged my call!!! A manager then called me and told me that they have process to follow and an investigation has to take place with the courier (Theiving Yodel). This manager then said to me that "we only have your word that you have not received the item" I repeatedly asked for the proof of signature from them via Yodel to prove that it is not mine, but they can not provide this!
Each agents tells you a different story and a replacement or refund can not be sent until an official enquiry is made with Yodel. tried to contact Yodel to get the proof of signature so that I could prove it is not mine or my wifes, but Yodel refused to deal with me as I am not their customer! Yodel have stolen the item and claim to have delivered it and Dixons will not do anything until I have filled out a DOR (Denial of Receipt) form. On Monday I was told it was being emailed to me at 10.15 am, then after another call and no form, 2.30pm and then after another long call at 4.30pm. No form ever arrived! I then had to write to them on Wednesday and person called on Thursday and explained that nothing will be processed until I fill out and return the DOR form. Having explained I had not received it she told me the same as the others that it had been sent - but this time by post!. After another phone call on Friday, the DOR form was finally emailed but the email states that the process can take up to 7 days.
Dixons customer service is the worst ever. The price on the internet draws people like me in as it is the cheapest. Dixons use crooks and criminals like Yodel for deliveries and one of the agents even claimed that I was lying! I have now spent over £20 in telephone calls and postage and still got no further.
My advice is to pay more and go to a better and more organised supplier. DO NOT BUY FROM DIXONS.
Do not be taken in by the promises of a big organisation as the level of service is so poor that like me you will end up having to take legal action in order to get a refund.
STAY AWAY FROM DIXONS ONLINE.
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Appalling

I ordered a camera, marked in stock, for next day delivery. Dixons confirmed the order and delivery date. Predictably the order did not arrive. On contacting the courier I was informed it was never going to arrive on the date given and would not be arriving for several days by which time we would be away for Christmas. On contacting Dixon's they said there was nothing they could do other than refund the money but not for several days (after Christmas). So now I am left with no camera and no money to buy one. Frankly, this company is untrustworthy (they enter into contracts they know they can not fulfill) and unhelpful (no Christmas present for my son this year). I would strongly suggest you go elsewhere.
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very poor

Dixons, a waste of time !
I also made a purchase on their site only to be informed that they were out of stock. So they have my money, its 9 days later, and they have made no attempt to contact me. I have now cancelled the order, but i have only received an automated reply saying they will be in-touch with me shortly (sounds familiar!) I will never use them again! Looks like i am just easing their cash flow!
Avoid!
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Out of stock but still take your money...beware!

Ordered a Samsung laptop on the 6th Dec, received order confirmation and delivery info, so thought everything was fine. Two days later I received an email saying my item was out of stock, I need not do anything as my order would be fully refunded in 48 hours... It's now the 16th Dec and still no refund, I have emailed them to see why and received an email saying its fine, its been cancelled and my money will be refunded 'shortly' whenever that is. Really bad customer service and can not believe they take payment when the item item is out of stock. Needless to say I won't be shopping with Dixons again.
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Excellent service

I've used dixons.co.uk several times over the years. Fast delivery, good communication via email, competitive prices. No probs with returns/cancellations either. You may find a smaller online retailer with sightly cheaper prices but for piece of mind it's worth dealing with a quality outfit like dixons! Would be great if I could use my "Dixons group" vouchers online instead of in store only (currys/pc world).
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over priced

over priced staff limited in knowledge
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No help whatsoever

Word of warning, Dixons do not validate your post code when you place an order online (watch out for autocomplete). They are happy to take your money though and confirm a delivery date, then on the day of delivery tell you that the address has an invalid post code (and no it cannot be changed due to security precautions). The order is automatically cancelled and you have to wait several days for your money to return to your bank. Customer services are terrible and made me wait an hour before telling me nothing could be done.
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Really poor after sales

I purchased a Printer from Dixons, it came and after 2 hours of setting up it didn't work with MAC Lion OS..... Fair enough they admitted the information on the website was incorrect and arranged a collection.

3 times now the courier has failed to turn up and it's now almost 4 weeks since I ordered and arrange a return. I still have the printer and Dixons still have my money. Every time I ring their customer services they don't offer any real apology, just a wishy washy 'sorry about that'. I'm not too bothered about the monetary compensation side of it - i just want good service. Something which this company clearly lacks.
Also the quality of the phone staff is poor - Dixons if you are listening you should take a leaf out of Laura Ashley for their call centre - they are amazing!

I've still got a printer which is not suitable and they've still got my money. Today they said I should go to a local currys store and get a refund there - which is bloody far away for me, and defeats the whole point of ordering online....
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Spot on!

Quick delivery and competitive prices. What more do you need?!
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Horrendous experience. Customer service with no accountability

A VERY HORRIBLE EXPERIENCE ALTOGETHER. The item - a SONY Playstation PS3, did not arrive on time. I then cancelled it as there was no attempt from the courier to bring it to my address for almost 4 days of item reaching the local office. More than a week after I cancelled the order and was supposed to get my refund, the courier suddenly appears at my doorstep with the partially torn cover and says he is not responsible for taking it back. I accepted the item as there was no guarantee that I would get my money back in any kind of reasonable time. All this despite the numerous phone calls I made to both the Dixon customer service as well as the Yodel couriers and the additional worry and pain of not knowing as to what was happening. Each time I was promised by numerous employees of Dixons that they will promptly look into it and have cancelled the order and the refund would be given as soon as the item reaches them !! ALL BIG LIES !!! Never again...I am posting this as a warning to anybody contemplating buying from them!!
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Excellent service

Having been let down by Argos, ordered from Dixons. Free delivery, received call 10 minutes before delivery to confirm I was in, took away old fridge. Ordered on the Friday got it on the Sunday. Fantastic!

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Dixons Details

About this company

Low prices on the latest technology electrical products, including TVs, Home Cinema, Laundry, Refrigeration, Cooking, PCs, Laptops, Cameras and more

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Dixons is ranked 63 out of 66 in the category

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