We went to find out info about hiring a rug doctor. it took us 40 mins to get hold of someone who can guide us. Spoke with one staff, they pointed us to another, and this went on for a while and finally we were asked to wait at the tiling desk where we spent about 15 mins and then again we started to chase staff. Finally someone came in who didn't even bother to say sorry that you had to wait. I kept repeating we have been waiting here for 40mins and HE NEVER SAID SORRY!