Exceptionally poor service.
They supplied damaged goods and they said they'd replace it and didn't; then said they'd collect the goods and didn't, then said they'd refund my money and didn't. Quite simply these people are liars.
And so I threatened them with court and all of a sudden they want to 'resolve' the issue.
Since then I've discovered the 'chargeback' facility through the bank, so I'm going to try that before I take 'em to court.
My strongest advice is not to trade with these people.