DIY TOols reviews

DIY TOols reviews

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6.8
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Review by confirmed purchaser

Excellent

Easy to order on line,helpful on the phone answering query, prompt delivery.
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Review by confirmed purchaser

A nice experience, good price and rapid delivery. Perfect - thank you !

See the one sentence review. I will certainly use you again - I spent a long time trying to find a better price ... but didn't. Easy to do business with, just as it should be. 10/10.
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Review by confirmed purchaser

Sells items not in stock ...

Ordered 2 items both showing in stock on site. Items took 4 weeks to be delivered.
Informed customers services that items still showing on site to witch they did nothing to change stock on the web site a week later. only one item has arrived and they never refunded next day shipping.
Will never use again.
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Review by confirmed purchaser

Resonable and Reliable

Reasonable priced part and reasonable delivery costs, arrived quickly and job sorted for the fraction of the cost of calling in a trades person! Many thanks
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Review by confirmed purchaser

Highly recommendable supplioer

Goods perfect, arrived at the speed of light too and very good communications.
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Review by confirmed purchaser

Don't bother - worse than useless. Customer service non-existant

I ordered a tin of Hammerite paint and received a bottle of wood bleacher. I sent several emails which were ignored, luckily I ordered through Paypal and was able to raise a case against them or I'm sure I would still be chasing them for my money. Funnily enough they responded to the Paypal dispute case, but originally told me there would be an adjustment fee of 35 pence! Charging me for sending me the wrong thing . I would not recommend this company to anyone, nor will I ever be using them again. In short, absolutely awful. If they read their reviews - I would suggest you send orders with a packing list, that way you don't make such glaring errors.
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Review by confirmed purchaser

All Good

There was a query about my the payment for my order which was sorted out very quickly (by a nice man who rang me - it was a credit-check/moving-house related issue, nothing to do with DIYTOOLs).

Other than that, no problems, everything I ordered was of extremely good quality, well packed and arrived in good order - I would certainly use DIYTools again.

I bought a Proxxon 27006 KS230 Miniature Bench Circular Saw and a 350w Einhell BT-BD401 Drill Press (pillar Drill); both are excellant value at under £100 . I am very pleased with my purchases.
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Review by confirmed purchaser

Great service, very fast!

I ordered a little pot of paint. The website was easy to use, the delivery charge was very reasonable and the goods came very promptly. I'm very happy with the service.
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Review by confirmed purchaser

Dispatched and delivered in super time

Product looks fine its a gift so not got it working yet. Packaged really well and dispatched immediately and delivered next day.
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Review by confirmed purchaser

First impressions good, sensible prices and prompt delivery.

Item ordered was a cleaning brush, good price and reasonable delivery charges. The order arrived very quickly and the communication from DIY Tools was very good. I have definitely put them on my list of 'preferred' suppliers for DIY and will give them every opportunity to supply me again as long as prices and delivery costs remain competitive.
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Review by confirmed purchaser

No stock, no communication, no service

I placed my order online and paid. After 2 weeks, no delivery, no explaining email. I phoned and was told they were waiting for stock and they'd email me. I waited a week, no email so I phoned. I was told I was in line for an email advising they were out of stock, but I could be refunded and order another item. I was refunded and I did re-order and paid online. No delivery, no explaining email (only waited 1 week this time). I phoned, I was told my order was packed and on the way. It arrived, but only with half my order and without a note of the whereabouts of my remaining items. They're now on my speed dial. I phoned and was told my other half was being packed and sent the following day with an email confirming this. 5 days later, no delivery, no email. I phoned and deja vu, they were out of stock (previous advisor 'misinformed me'). I was told I could be refunded and re-order. I asked for a refund and strangely didn't re-order. I'm told I should wait a week for my refund. Just in case, I'm keeping them on speed dial....and I ordered elsewhere.
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Review by confirmed purchaser

Great product delivered speedily!

I ordered a couple of Draper wind-up torches from DIY Tools. They were exactly as specified in the description and I am completely happy with the product.

Delivery was straightforward and quick - particularly impressive at this busy time of year.

Thanks DIY Tools!
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Review by confirmed purchaser

Worst Ever service & WORST WORST WORST COMPANY..

I have placed an order for Draper Laser Enhancement glasses for one of my important project. I placed the order on 27th November 12 (Order # 400032420). Since the website claims the delivery terms as 3-4 business days (Standard delivery), I placed an order. I have not heard from anyone from DIY (No emails replied despite multiple followups). I eventually had to buy another set from local market to stick to the project deadline. The Draper glasses which was ordered on 27thNov arrived on 17th December WHICH IS OF NO USE TO ME AT ALL. After the complete project execution.

THE ATTITUDE OF THE CUSTOMER SERVICE ON THE TELEPHONE IS WORST AND AWEFUL...

DIY tools is the worst ever company I have come across and will never recommend it to anyone neither will I buy anything in future.

WORST WORST WORST COMPANY..
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Review by confirmed purchaser

Excellent....

Excellent.....
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Review by confirmed purchaser

good customer service but had to wait for product

Significant delay to order and i had to chase 3 times, but did get friendly customer service personnel and did eventually get my bin
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Review by confirmed purchaser

poor service, port communications and missing items.

From the very start the purchase went badly. PayPal transaction did not complete on the first attempts and on the second it completed twice so I had to request a refund.
No communication on dispatch and no advisory that an item was missing from the delivery.
I queried twice before I got a reply. 3 weeks later and as the item has not arrived I have asked for a refund. I will not be using again.
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Review by confirmed purchaser

impressed to very unhappy!!!!

i ordered an ash vacuum on a sunday it was delivered by tuesday very impressed!!!! upon opening product and assembling it broke!!! my wife was most unhappy as she was eager to use product, i immmediately sent an e-mail advising of fault, wednesday came and went no reply, sent another e-mail thursday came and went no reply so i telephoned on friday got a helpful young man on the telephone (although no apology for un-answered e-mails) who promised that someone would collect faulty product on monday afternoon and another vacuum would be despatched, well guess what no collection of faulty product although the payment has gone through on my credit card so i am left with a faulty product and an unhappy wife, so i am not impressed any more
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Poor ordering and support service

I placed an order for a work bench on 12 December 2012 because their web site stated that the item was in stock. I waited 5 days for email confirmation of my order and got nothing. On telephoning them the rep told me that the web site was wrong and this item was out of stock. When the rep told me that delivery would now be next year I told him I wanted to cancel immediately. The rep explained that they had lots of cancellations and I would have to join the queue and wait 3 days. It goes without saying that I will not use this company again.
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Review by confirmed purchaser

Product was a good price and good quality - delivery delay was frustrating.

Ordered on Sunday, was expecting 2-3 day delivery. After 1 week with nothing heard I contacted DIY Tools, and was told to expect delivery on Thursday. Waited at home on Thursday, and when it didn't come I called in again and was told to expect delivery on Monday. It did eventually arrive on Monday, and was as expected- a great product in good condition, and it was a good price.

I can understand delays due to supply & demand issues, and it's frustrating for all concerned. What is unacceptable is not keeping the buyer informed, especially after committing to delivery on a given day.
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Review by confirmed purchaser

pleased with product and delivery

pleased with service thank you

Diytools Details

About this company

DIYTools.co.uk was established in 2000 and since has grown to be one of the UK largest online DIY Stores. With over 70000 products available to order online from Door Knockers to Greenhouse and from Power Tools to Woodworking Machinery DIYTools.co.uk really do stock it!

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