I ordered from DIYtools foolishly without reading any reviews. After a week had passed without the item being posted I read a few reviews, all stating the same 1 star rating and negative opinions. I then attempted to contact DIYtools via their online form and via email. No reply was received. I then went away and purchased the same product from another website, receiving instant confirmation of delivery and the next day confirmation of dispatch. DIYtools took my money and didn't dispatch my item for at least 2 weeks. It seems their stock levels are always low and they must therefore have to order in your order before they dispatch it. The lack of communication was unacceptable and I will not be returning to DIYtools.com
The product arrived in good condition, as I would have expected and met expectations of the website picture and description. Overall very pleased with the service received.
part came mint as, tnx!, unfortunately as previously advised by an expert, as soon as i fitted, it blew, as another component in the washer was faulty, DIytools, an you do anything with thise part, or is it useless and should i dispose?
Ordered a tool for our vacuum cleaner on line but only noticed after I had completed the transaction that the supplier was within 20 minutes drive, so could have saned myself the postage. Otherwise it was exactly what I wanted still cheap, and it arrived quickly. No complaints learned a lesson.
waited 3 months for delivery of product , which was out of stock, and showed in stock, customer services were awful, as they did not have a clue as to when I would receive the product, they eventually said it would be sent by next day of post and since my recent phone call 8 days ago , I still have not received it. awful awful
I hope they use this to improve as a business.
Este vendedor tiene un magnífico surtido de útiles y herramientas para fresadoras. Tras mucho buscar en la Red, aquí encontré las soluciones a algunas de mis necesidades, a buen precio y con un servicio impecable.
Well i was happy with my first order ,but only part of it has turn up i am still waiting ! Which is a off putting ,i did send an e-mail and in return they said the rest of the order would follow that was four days ago ! So so is good and could do better .
The Vax commercial vacuum is a joy. Having suffered for many years with a bad back I found vacuuming a real chore as even the lightest of hoovers seemed heavy. I can hardly feel the Vax as it glides over the carpet leaving them all plumped up, something I had not achieved with my previous, well known brand, vacuum.
The only down side is the stairs as there are no attatchments but in my view the light weight and efficiency of the product far outways any negatives.
I cannot find anything negative with regard to this company. The product I ordered arrived within a few days and it was £3 cheaper than many other well known companies selling online. I would recommend to anyone.
Just bought the large sized ash carrier from DIY Tools. The service was fast, and the goods better than I expected. I've been so fed up of getting covered in hot ashes (not to mention the rug being burnt to a crisp) every time I cleaned out the wood stove - and there's always a gust of wind when you open the door! The ash carrier sits neatly in the corner of the porch next to the woodpile, looking shiny and quite stylish, and it''s so easy to use. Will definitely buy from this company again
My order arrived in good time but it was not the item I had requested.There was no paperwork accompanying it but when I checked the email confirming the order it was clear they had made a mistake. I emailed them a number of times without reply. When I got through to them on the phone they said they were too busy to answer emails! I am still waiting for the correct item to be delivered.
I am more than satisfied withthe service from DIY Tools, however can you explain why when I went onto their site direct I could not find the item that I wanted(small dog grate flat product No BG104) but when I went onto their site via Shopzilla I found it almost instantly?
Your service will be much improved by ensuring that your despatches are detailed and promptly sent to your on line purchasers, together with a tracking number.
I was so impressed with speedy delivery. But at the time of ordering, I didn't have a confirmation so was a bit nous about payment. I called them up, and they checked immediately. Reassuring, if a bit clumsy. But the goods arrived super quick, in good nick, totally as promised.
Well couldn't find what I wanted anywhere, until i found the DIY TOols site and I did and easily too. I was a little upset about the price of the p&p. as I thought £5.95 for one greenhouse cover a little excessive, but I spoke too soon as blow me down the day after I had ordered it there it was on my doorstep. So they get my thumbs up
Guess what Andy wanted for Xmas! An axe for splitting logs for their wood burner (not). We went online to find one for him and in so doing found that there are axes and then there are mauls. It's the maul that's needed for that chore. Found this website, DIY TOols, peice of cake to use, prices first class, ordered the maul and it arrived 4 days later. It was well wrapped, heavy, but appeared to be broken. Turned out the head had to be fitted here. What a great peice of kit. Andy hasn't seen it yet but I've tried it. Brilliant!!
Excellent product selection but goods were slightly delayed and 6£ was a bit much for delivery of a small carving knife.
Good quality at reasonable price. Looks great. Despatched promptly. Tracked delivery online -first attempt apparently failed although someone in and no card left - though this is more of a reflection on the courier than the merchant. 2nd attempt was successful.
Two items were ordered both turned out to be out of stock but i was not told this at the time of ordering.
Poor service when chasing up delivery info/status.
I was sent an email saying that items would be sent next day service as they had been out of stock they were then sent noemal delivery.
and finally i was told one of the items was discontiued
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