DJM Music Ltd reviews

DJM Music Ltd reviews

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8.2
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Review by confirmed purchaser

5 STARS

Great service, speedy delivery, brilliant, would definitely recommend and use this company again.
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Review by confirmed purchaser

Fast, efficient service

I bought a recorder for my little girl so she could join recorder club in school. I was able to choose a pink one for her (she's only 5!) and it was extremely good value!
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I will not be using DJM music again

I spent several days( from the end of November until the drum kit I ordered was finally delivered just before Christmas)phoning DJM music to find out what was happening to my order. Originally the internet indicated that my chosen drum kit was 'available', but this turned out not to be the case. In total I had to spend 4 days waiting in for an order that was promised but never arrived. At one point a member of staff offered me an 'upgrade' to a more expensive kit for free - subsequently the prices on their website have changed and I have actually saved no money at all on the alternative kit. No-one told me, at any point, that the courier service was able to let me know the time of my delivery - completely unacceptable service.
I have written to DJM to complain and received no reply whatsoever.
My tip is - use an alternative company to order your musical supplies
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Will never use this company again.

I ordered 2 products from this site on the 8th December, and after my payment had gone through i was given the estimated day of delivery of the 12th December. On the 18th Dec none of my products had arrived and i had received no email warning me of late delivery or delay. So i called DJMMusic, and the woman told me both products had been in stock since my order but just had not been dispatched. She told me one product would come on the 20th which it did, and the other would arrive on the 24th Dec. The second product never arrived and it still hasn't (30th Dec). I called DJMMusic again today and the man said the second product hasn't been in stock at all since i first placed my order. This means the woman had lied to me and the first predicted delivery date was also a lie. The second product was still being sent from the suppliers to DJMMusic and wont be arriving until a few weeks into January. I had to call up twice to follow up about my late delivery's and did not receive one email to tell me about any of the delays. Terrible communication and customer service. I'm going to cancel the rest of my order and get a refund. I will NEVER use this website again.
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Super service

I have placed a few orders, phone calls and emails are handled quickly, with a personal touch, interest and care. Nothing is too much trouble for them, and items arrive quickly and safely packed.
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Poor Communication and Slow Service

Ordered two drums for my nephews for christmas on 4th December. Both items showed as 'in stock' at the point I made the order. Phoned earlier this week to chase the items as I'd heard nothing from DJM. I was told that both items would be shipped and be with me today (Friday) or early next week.
Got an e-mail today saying that one of the items was out of stock.
When I called to query this I was told that they 'didn't know what stock would be arriving' and that the item they did have wouldn't be with me until Tuesday, which is too late for me as my office will be closed that day. I can't believe a business can be that poorly run - either you know what stock you have, or you're ordering, or you don't. Frankly I felt like I'd been lied to and that the customer service was piss poor. I'm considering cancelling the whole order altogether tomorrow and certainly won't be using them again. I would avoid.
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Placed an orderer on 1st December, 3 weeks later still not received it, disappointed with poor communication and services.

Very disappointed with the services and communications. Placed an order on 1st December, 3 weeks later still waiting for it. After chasing the order I found out it was waiting for one small item all this time to be received in stock before sending full order. Disappointment could have been avoided by sending available items immediately and letting me know about the "out of stock" item. As a result, order is not received in time for birthday, which I have notified them about beforehand. I will avoid ordering from them in future.
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poor service, poor business model, poor communication.

Write as if you're speaking to a friend.I ordered a guitar and case in October 2013 , in stock on the website. I paid in full but no items arrived. I telephoned to be told that it would be the beginning of December. Thats ok, I can get it for Christmas, so I sat tight. I then began getting emails, letters and phonecalls that they had not charged me for the guitar bag(which I had received in Nov). I would not pay the £22 until I had the guitar as well, as theystill had £ 145 of my money.I phoned in December, where is the guitar? 'we'll phone you back' , they did not. I phoned on the 10th (after again checking the website to see that they had 2 ready for despatch),' they are due in and yours will be first out', I telephoned today as still no guitar 'they will not be in before Christmas'. I asked for a refund which they said that they will give, but deduct the £22 for the guitar bag! I told them that they had to be kidding, they do not deliver the guitar, never contact me , let me down for my Christmas present and want to charge me after sitting on my money since October?????? They said that they would deduct the £22, so I have made them come and collect it and give me all of my money back.
The guitar bag is probably £12 cost price, and yet they lose a customer, subject themselves to a poor review, have to come and collect it and demonstrate very poor customer service and no desire to put things right .I do not expect nor do I want anything from this company, as I have ordered the itmes from somewhere else, but I felt so strongly that they are still advertising availablity of the guitar ( delivery usually within 5 days) and taking people's money, when I can catagorically confirm (12 days before Christmas) that they do not have them in stock. Buyer beware!!!!
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Extremely disappointed

I placed this order for a Jazz music stand and gig bag on 24 November.
Last Saturday I telephoned for an update and was advised that the items we not in stock, but expected on Monday. Fair enough, I was happy with that and that I would be called or emailed on Monday with an update.
The promised update did not materialise!
It is now Thursday. Admittedly payment has not yet been taken, but I ordered in good time as we really need this to be delivered by Monday as we plan to use it on Tuesday.
We remain extremely disappointed.
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Review by confirmed purchaser

Value at Speed

The snare skin was great value and easy to order on line from DJMusic. They kept you update on the order vis text and delivered on time which was a quick time anyway. Well impressed and will be using DJM again.
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Review by confirmed purchaser

Excellent service

Excellent product and delivery
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Review by confirmed purchaser

Easy ,Quick,friendly and helpful

Ordered on sun arrived on tuesday 1 very happy boy able to continue with his ukulele practice !!!
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Review by confirmed purchaser

First class service

After initially receiving a microphone boom stand that had a fault, I contacted the company via e-mail and arranged to have it replaced. A replacement was delivered by courier and the faulty item collected at the same time. Communications were excellent and the service first class.
I will use this company again and would recommend them.
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Review by confirmed purchaser

Stand by me

Ordered a saxophone stand . Couldn't be happier ( ...well). Excellent price, first class product at a very reasonable price. Delivery was excellent. Text to say it was ion its way another to give me a delivery time. All in all great stuff. Pity it doesn't help with altissimo notes!
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Review by confirmed purchaser

DKM provide a fast accurate service, as a musician I would expect.

I received the package the next day after I ordered... Saved my bacon!
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Review by confirmed purchaser

In tune with their customers

Excellent service arrived two days after ordering,at a very competitive price. Highly recommended.
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Review by confirmed purchaser

Generally very good, but....

Ordered 4 items on 23 October. 3 of these arrived quite quickly (in 2 deliveries) but I'm still awaiting the 3rd item 3 weeks later.
Further to this I have now spoken to DJM Music and was told that the item was never in stock, however they took the money and did not get in touch about their error or about making a refund. I think this is probably a good firm with good value products but with very poor stock control and order processing systems. Come on DJM you can do so much better!
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Review by confirmed purchaser

very good service very good product

I have used DJM music on several occasions and have always been pleased with the products and service I have received
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Review by confirmed purchaser

Fast, Reliable and good Customer Services

Fab company to order from. Had a slight problem with my payment as the companies computers were down but next morning they rang me to confirm payment and deliverey details.
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Review by confirmed purchaser

Great service

The instrument arrived quickly andin good order

DJM Music Ltd. Details

About this company

DJM Music is one of the UK's largest Musical Instrument Shops with a huge range of products for sale. We have a great selection of Guitars, Drums, Percussion, and much much more! Visit our online retail store now and buy in confidence!

Visit DJM Music Ltd

Contact information

Write to: sales@djmmusic.com
Call us on: 0845 4584583
We live here: Unit 9 Dana Estate, Transfesa Road
TN12 6UT Paddock Wood
United Kingdom

Category

DJM Music Ltd is ranked 38 out of 87 in the category

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