DJM Music Ltd reviews

DJM Music Ltd reviews

Good
8.2
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Review by confirmed purchaser

excellent

Prompt delivery and very good quality products.
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Review by confirmed purchaser

I ordered two items: one came almost straight away, the other isn't here a month later

I was really pleased to receive the music stand so promptly. I've had to spend loads of time and money on phone calls tracking saxophone reeds. If a company advertises that they have them then they should actually have them IN STOCK! Otherwise, they are not telling the truth. I will never order reeds from DJM Music again. I don't want to have to wait over a month to get them! I also don't want to spend my time and money on phone calls. Nobody has offered any compensation for the very considerable inconvenience.
DJM Music Ltd.

Reply from DJM Music Ltd.

Hi Helen,

Thank you for your review and I'm glad the music stand arrived with you as expected.

I apologise you've not received these saxophone reeds yet, we were expecting these into our warehouse within 5 days of your order being placed as stated on the website but unfortunately there was an unexpected delay.

We now have an update on your order and would like to speak to you further about this. If you would like to speak to one of our customer service advisor's please call us on free phone: 08004584583.

Again, our further apologies for any inconvenience that this delay has caused.

Kindest regards,

Sam Taylor
DJM Music Ltd
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Review by confirmed purchaser

fab speedy service!

great price, great product, happy mum,happy little boy!
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Review by confirmed purchaser

Great Service

Called to verify some questions and staff very helpful. However colours shown online did not match the product at all.
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Review by confirmed purchaser

Fast efficient service, good price

I was pleased with this item, well priced and delivered very quickly
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Review by confirmed purchaser

Great service reliable well done!

You are a shop I can rely on thanks very much!
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Unreliable, poor customer service

I made an order for a violin on the 29 October to be sent out on express delivery. Nearly two weeks down the line, I am still waiting for the delivery. The initial delay was apparently the fault of the courier company. Despite a promise a week ago that it would be sent out asap, it had not arrived. The company did not make any attempt to keep me informed. I had to ring and email them to chase it up. Even when I did speak to someone, he had no idea why there is such a long delay. If you need your things in a hurry, think twice before ordering.....
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Rubbish Customer Service

Worst customer service ever! Needed to return a drum kit. Had to arrange to return it with no help at all from the company. Had to ring and email them for details to return and they didn't bother getting back to me. I had to pay nearly £50 to send the item back to them, as this is a company who does not like to assist a customer returning an item in any way whatsoever. They could have sent their own courier to pick the item up for a lot less than that, which I would have paid for. When they received the item back, they couldn't even be bothered to send an email to say they had got it, nor did they let me know when I had got my refund back. Buy your instruments from somewhere else if you can unless you like getting treated like dirt.
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Non Existent Service

Ordered a full set of kit from them (Amp, tuner, picks, lead and a stand) and eagerly awaited their arrival. After about 2 months of hearing nothing and when I contacted them being met with confusion over what I'd ordered what they had received from the supplier and other issues I decided to cancel the order. This bit they were most efficient at. If they'd shown the same level of organisation dealing with my order maybe we could have done business. A most unsatisfactory experience and I won't be (not) doing business with them again.
I would like to add that the individual people I spoke to were very nice and were not in any way difficult to deal with. The star rating system does not allow for that distinction. It is rather a blunt instrument which assumes if you've had bad service it was poor customer relations. Here it was just useless service but the staff were very nice about it !
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Review by confirmed purchaser

Lovely music stand, good price

Really pleased with this, it is light but strong and easy to move guitar when cleaning round it!
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Review by confirmed purchaser

Really good quality of Product. Good packaging

Item arrived well packed and exactly as specified on the website. Good service all in all.
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Review by confirmed purchaser

does what it says on the tin

comprehensive trustworthy company, use them
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Review by confirmed purchaser

Excellent,very helpful

Although there was a delay in obtaining my purchase I found the person on the telephone very helpful. I subsequently collected my item and again had very helpful service.
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Review by confirmed purchaser

Good price but very slow service

I ordered 3 pairs of Junior drumsticks and despite a confirmation telling me I'd receive them in 3-5 days, they took about 3 weeks to get to me.
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Review by confirmed purchaser

Unreliable service - good one time, bad the next.

The people at this company mean well, but can be disorganised and slapdash. For straightforward orders, e.g. small items that are in stock, they're fine. However, for anything that requires special ordering or a waiting time, they just seem to forget all about it. I've had to chase them 3 times about an item I ordered (which I've now cancelled) simply to be told what was going on. They were perfectly friendly, but it's been an exasperating experience, I still don't have the goods, and they wouldn't be my company of choice again.
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Review by confirmed purchaser

I Shall return!!

Easy ordering....fast delivery....well packed...good quality...what else can I want
thanks
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Review by confirmed purchaser

When will i get delivery?

6 items Ordered 13th Sept. only 2 items in stock so I requested these to be despatched with the others to follow. After several days without any notification of despatch, I rang the company to be informed they had made an error & not listed the 2 items to be despatched, I was also told the other items would be in by the end of the week & I would receive them early next week. The 2 items arrived a couple of days later, both items fine & good value. On 25th Sept I emailed the company to ask when the other 4 items would arrive, i received a reply the following day stating 2 items were in stock & would be despatched, one would be a few days, the other early October. It is now 5th October & nothing else has been received. I understand that it is cheaper to deliver all items together but when i'm told items in stock will be despatched i expect it to be done.
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Review by confirmed purchaser

Great for all musical bits.. Fast Delivery and all stuff I've received - very good quality !

You will not regret buying from this very good company. One of the best.....
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Really helpful staff and reliable service

I was looking for a 1/2 size guitar for my son and couldn't have been more impressed by the staff at DJM. They gave me advice on the options and then created a pack with amp, strap, earphones and a stand. It all arrived in great condition within a few days.
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Review by confirmed purchaser

Great prices and good quality products.

have bought my sons violin from dj's and the delivery was quick and my son was very pleased with his violin.

DJM Music Ltd. Details

About this company

DJM Music is one of the UK's largest Musical Instrument Shops with a huge range of products for sale. We have a great selection of Guitars, Drums, Percussion, and much much more! Visit our online retail store now and buy in confidence!

Visit DJM Music Ltd

Contact information

Write to: sales@djmmusic.com
Call us on: 0845 4584583
We live here: Unit 9 Dana Estate, Transfesa Road
TN12 6UT Paddock Wood
United Kingdom

Category

DJM Music Ltd is ranked 38 out of 87 in the category

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