Found DM when looking for a leaf blower on a price comparison site. The price was great, ordering was easy and delivery was amazingly fast. Goods arrived in good condition- would definitely use DM again.
Metabo DH 330 thicknesser bought at a relatively keen price. Well protected for delivery - on a pallet and in a box protected with polystyrene. I have not run the thicknesser yet but it looks the business and I am making a cabinet/ stand for it. Very pleased with my purchase - also with previous purchases. Highly recommended.
Most unhelpful and short sighted managed firm whom will not have the pleasure of future business with us. Despite a HSBC confirmed payment D & M Tools were unable to deliver tools and equipment we had ordered until the monies had physically gone into their account. A Bank confirmation of payment is CASH. It isn't a cheque which could bounce, it isn't a credit card payment which may be declined, it is a guaranteed payment from the Bank stating the time and date the monies will be in their account. Yet D & M tools are the only company we have come across throughout the UK who would not in the name of customer service alone deliver our goods. A very disappointed construction team from MT-Energie UK Ltd. No stars.
Bought a Makita drill on offer and all went through very fast and my goods were dispatched same day and received withing 3 days FREE to the highlands. As always I will be back to deal again soon.
Fantastic, very efficient and goods arrived as promised and were well packaged!
I recently purchased De Walt Biscuit Jointer (on offer with 1000 free biscuits). Item delivered within 2 days of order (note that there is cut-off time for next day delivery - which I missed but was given a courtesy call to advise me of this). Whilst this item on its own is slightly cheaper on Amazon, the free biscuits mean that this is the better offer saving about £15, and although I haven't has reason to use it I imagine that the aftersales service would be way better than Amazon's.
Having used the tool, I don't know how I ever got by without one before now.
D & M are the best company I've dealt with on the net. Whatever you need they appear to stock it and at a genuine discounted price. You can even call them on the phone and talk about what you need - they don't try a hard sell and are very knowledgeable and helpful.
The item arrive quicker than expected and as described and at a price keener than I could find elsewhere.
Minor damage occurred in the delivery but DM immediately offered to replace it.
I am impressed with DM.
Having placed my order at lunchtime within the hour Ihad received an acknowledgement of order quickly followed by a dispatch notification. The next day I had an email from the courier company telling what time my order would be delivered and it arrived in that window.
A really excellent service that guarantees I will use D&M Tools again.
I ordered a Lathe, which by the way I am extremely happy with.
When I part with money, especially on-line, I worry about whether the product will arrive on time. I am pretty anxious up until the day it arrives.
When I ordered the Lathe from D&M Tools, I had email after email telling me where the order was up to and where in the process it was. This to me is invaluable.
I can without hesitation encourage all I know to do all their tool shopping here.
Thank you D&M Tools
No hesitation in giving D & M Tools five stars. This was a simple order for batteries which arrived quickly as expected. Previously I had an issue for an item and barely had the email been sent explaining the issue, there was a phone call from them to sort the problem out. Customer service second to none.
Very good service. Excellent, speedy delivery within 2 days of ordering. Good product range and excellent product range, can thoroughly recommend,
D&M kept me informed of progress with the order; delivered it to me promptly; and worked around the fact that i wasn't home to accept delivery. I would definitely buy from them again.
I needed to replace my rather basic table saw and trawled through my usual list of suppliers. I did my homework online and found that D&M were offering free delivery on the saw I wanted the Scheppach TS30, so I bought it. Unfortunately, the Scheppach distributors had a problem with their couriers and it was almost a week before I got the machine but D&M were fantastic - they kept chasing the distributors and kept me informed every step of the way. Special praise to Vicki for her dogged determination to make sure I got the saw delivered as promised. Full marks to D&M.
Absolutely no problems with placing the order and arranging delivery. Goods arrived as promised. Pricing is competitive and I would certainly use D&M again. I must also mention the TNT driver was very good.
Not much more to say really. Nice touch was to get an email reminding me to register my device with Festool in order to get a special 3 year warranty deal.
In general and as a retired DIY'er, my wish list would include cheaper P&P for small light items ... a 2nd class post choice for a small pack of sanding sheets or a filter would often do me fine, and also, lower payment threshold for free postage.
DM tools this company deserves 5 stars for price 5stars for delivery
cannot fault them.
I was buying three items (planer, router and router table). I could have saved a small amount by going to 3 different suppliers but D&M were best if I wanted to use a single company. Everything was delivered promptly with good email notifications and arrived safely in good packaging. My only quibble was having to keep re-logging in to the website when changing pages.
I searched for quite a while before I found this web site. I'm glad I did. It saved me a nice bit of money. The delivery was really quick and the tool range is vast. Thanks very much.
My first port of call for all tool requirements. Not always the cheapest but defiantly the most efficient. THANKYOU.
Very competitive priced, but more trust worthy than cheaper competitors I have used there shop in Twickenham before so trusted there web shop ok.
very fast process & postage, DPD carrier used excellent also gave regular updates on delivery progress.
So I would highly recommend this company.
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