Having spent weeks trying to find the right dog cage and products for our new arrival, i came across this company. The customer service team are polite, helpfull and professional. They talked me through what size cage i would need and explained the differences between the strengths etc that i wouldnt have known otherwise. I have since been back onto this company and ordered more things, and also passed on the details to many friends and family members. A GREAT BIG THANKYOU FOR ALL YOUR HELP X
we rung this company and were very pleased with the helpful advice leading to us buying a completly diffrent product which as it turned out was cheaper than we had budgetted and did the job just as well. a big thank you!!
Rude, obnoxious staff - blame the customer when things go wrong - buyer beware!
I had the displeasure of doing business with www.doghealth.co.uk - in what should have been a regular refund due to damage return, I was met with the most obnoxious and rude Customer Service representative. A part was missing from the item and instead of apologising for the inconvenience caused, they went into an immediate blame game, stating that this item didn't come with this missing part, yet clearly on the website the pictures clearly showed this part. Upon stating this - they then removed the images from the website and replaced with another within the next 24 hours - I had the foresight to take screenshots to back up my claim in the event that such a situation took place. A lengthy email conversation then took place, the Manager defending the staff and blaming me. They called me a liar, expected me to pay for a return delivery even though they sent me a damaged item, I was absolutely disgusted at the way they conducted their business.
If I can give one piece of advice to anyone considering www.doghealth.co.uk it would be this - buyer beware... they keep their prices cheap and rely on quantity ordering to make profit, their customer service leaves much to be desired probably due to the number of complaints they have to deal with. If you really must do business with them - keep a paper trail - take pictures of the item you are buying before it has arrived and take pictures upon arrival for comparison to back up your claim if it comes to that.