Its a friday morning, its my daughters birthday so im up early before work watching presents being ripped into. I figured id have a mooch on dolphin and check out this bass ive heard good things about. I notice its price is more than reasonable and whilst still 38% asleep impulse buy the hell into it. Now, im at work its dawning on me what ive just done.... Im excited about my purchase its a mighty fine bass at an unbeatable price but its bought unseen and has a natural grain finish. Im starting to worry, what if its a bad example of maple with some unsightly knot on the front... I cant concentrate at work.. Oh no! So i ring dolphin up and i getthrough to Stephen or as he is now known 'the man' or just 'the'. I explain my worry and he understands. So what he does is go beyond the call of duty, into the depths of yhe shipping crate and grabs me a pic of my bass's grainyness for me to check over! Turns out it was a fantastic example. This service created all the cons of online buying to dissapear and to be left swimming in a pool full of pros. Stephen heres to you sir... Now i better get back to work!