Dolphin Music reviews

Dolphin Music reviews

Excellent
9.2
from 0 - 10
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Quick, easy & hassle-free

Ordered an educational product, was quickly verified and my item was dispatched immediately. Delivery (DPD) was naturally second to none and therefore my experience with Dolphin Music is an incredibly satisfying one. I will definitely be shopping here again should I require any more musical software or hardware in the future.
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Very helpful, knowledgeable and friendly customer service and good product selection.

Very helpful, knowledgeable and friendly customer service and good product selection.. great company and my first stop for music production and so on. Highly recommended. Consistently good. Thanks! Peace :)
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Fab service with the best next day delivery - ever!

Had ordered an 'in-stock' guitar pedal via GAK only to receive an email the day it was due to be delivered, to say it wasn't in stock (they also kept my money for 4 days!!!!). Called Dolphin Music to check if they had stock of the pedal before I ordered online - helpful chap said they did and that I could make my purchase via him and that despite it being after the 3pm deadline for next day delivery (15:20), he would guarantee delivery the next day. Made my purchase and received texts and emails advising me of where my purchase was. Next morning I received a text to advise delivery would be between 9:09 - 10:09 and was delivered at 9:29! Very, very impressed and as GAK charge for delivery and Dolphin didn't, it was £3 cheaper! Have bookmarked Dolphin for future purposes. Well done all - a fab stress-free purchase just days before Xmas.
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Dolphin Music do what they say on their site.

This was my first purchase from Dolphin Music and the whole process was just as they said it would be. The quality of the service was first class. Their delivery process was exactly as they said and the courier should also get 5 stars as their tracking was great and I received a call from their driver to confirm they would be delivering within the advised delivery slot.

Would I use them again? certainly would.
Would I recommend Dolphin Music? yes without hesitation.
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Don't trust the stock information on the website

I needed a product quickly so I checked that the website was showing they had it in stock for next day delivery. 2 days later (the day it was supposed to be delivered) I checked the order status and it showed as "Awaiting Stock".

I have now cancelled the order.

I certainly won't be using this company again - not because they're particularly bad, just because I can't trust what is says on their website.
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Great service - would recommend to anyone

Called in yesterday and spoke with James - I was looking for a Pioneer DJJ-SB digital DJ controller for my sons Christmas present.
James was very helpful and allocated me the last one in-stock (I had already tried most other places to no avail). James handled my order quickly and the item was delivered with me today at 1pm.
Great service - would highly recommend Dolphin Music.
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fnatastic service!

transaction couldnt have been easier.....thanks stuart for keeping me informed on my finance,and delivery,and going the extra mile to get what i needed.
will definately use again!
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superb customer service

original order out of stock but simon and james went out of their way to get a replacement , time from dispatch from suppliers to them to me 4 days
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Excellent service

Having placed an order early Wednesday morning I was extremely impressed with the service. The items arrived during the time slot allocated on thursday morning. Would definitely use dolphin music again and would recommend to friends.
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Excellent customer service and delivery

I only ordered a small item for my newphew, it was 4.30pm the guy who I didn't catch his name was so helpful as I wasn't sure what to look for on website.
He helped and answered all my questions exactly what I wanted and did say it wouldn't go out until the following day. However it arrived that day. Only £9.99 spent no delivery charge and super fast delivery. I would highly recommend using this company and if in the future I need anything musical I will definitely use them again. Thank you
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Supurb service, item arrived within 25 hours, in the 1 hour slot designated.

Well impressed! When I ordered online, and was told it was next day delivery, and NO DELIVERY CHARGES I was sceptical, but, true to their word, my order arrived on time. Dolphin, keep using the same delivery service, they are great, and it was really good to track the delivery and know within one hour when to expect the parcel. I will remember Dolphin when I next need anything musical. Many thanks. 10/10
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Fast, reliable and helpful

I was very impressed that Stewart Bradley got back to me so quickly with an answer to the query I placed on the web-site, and an actual phone number that went through to him direct, with no automation. Excellent!
Anyway, Stewart gave great advice and I placed an order on that basis for a Yamaha S90 XS keyboard. Arrived next working day exactly as promised and within the 1 hour time slot promised by DPD. Highly recommended.
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GREAT!!!

I WOULD LIKE TO THANK MR. STEWART BRADLY
FOR HIS HELP !!!
HE IS AMAZING
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Why order from Dolphin music?

Excellent user friendly website. I love the instant update function from the "my order" section giving me a clear indication of whats going on with my item. I have always liked how efficient the company is at getting my item to me the very next day. This is the reason why if I think of anything music related that I require I always come back!
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Absolutely first class service!

Best online buying experience I've ever had I think. All items delivered next day as promised. Best price going on the Eastcoast acoustic amp and quality cables at good price too. Using DPD for delivery is brilliant as their communication and tracking online system is simply the best. I wish more companies would use DPD - had a delivery from Apple the other day that was a day late because the courier 'couldn't find the house' . OK, we do live in a road with all house names which can be tricky but the DPD driver find it without any trouble. So top marks all round and I will definitely use Dolphin Music again (thinking of buying a bass guitar :-) ).
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WASTED MY TIME!!

I placed order for in stock drum kit on Monday for next day delivery.
Next day delivery was confirmed at checkout so waited for email on Tuesday morning and didn't get one. I phoned Dolphin who informed me it was not infact in stock but they are awaiting a delivery at they're warehouse even though the website shows it is in stock.I gave them 2 stars as they allowed me to cancel my order. They have lost any future business from me because of this. I would love to talk to company owner about this to tell him how it feels to take a valuable day off when I could have spent my precious time more usefully.
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Wonderful!!

Guitar arrived in perfect condition, packed thoroughly too!
Price not bad either, i feel as if i've stolen it!
Very pleased indeed!
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Some of the best customer support I've experienced :)

When an order that was due didn't turn up, I phoned Dolphin customer support (spoke to Stewart Bradley) and experienced some of the best support I've experienced. After a genuine apology, the delivery was promptly changed to Saturday delivery free of charge, with a free upgrade of two of the items to the tune of £20, to enable the parcel to be with me the next day.

Extremely impressed, I'll definitely be sticking with Dolphin for all my music gear!
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Very Helpful

Staff very helpful, especially Stephen Atherton, thanks Stephen looking forward to deal with you again..
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Nice People to do Business with!

I bought a Squier Bass VI from Dolphin Music, for an extremely good price and it arrived safely (and exceptionally well packaged) the next day. The Tremelo Arm had not been fitted at the Squier factory, Steve from Dolphin got on the case when I queried this on Friday and a replacement part was sent out straight away, which I received on the following Monday.

Everybody expects perfection, and we don't notice when we get it, we take it as read... it's how you deal with customers when things do not go according to plan that show how good you really are. Dolphin Music were really, really good.

Recommended without reservation.

Stewart

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Dolphin Music Details

About this company

Buy all your musical instruments including, guitars, amps, and studio equipment, at Dolphin Music the UK’s leading online musical instrument specialist.

Visit Dolphin Music

Contact information

Call us on: 01514482080
We live here: L24 9PB
L24 9PB Liverpool
United Kingdom

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