Dolphin Music reviews

Dolphin Music reviews

Excellent
9.2
from 0 - 10
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Outstanding service !!!!!!

I phoned on Wednesday afternoon to confirm an Mbox Mini was in stock. It was, I bought it and it arrived within 24 hours - that's what I call service - thank you Dolphin and thank you James for your help over the phone.
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LONDON CALLING, MEMPHIS TRAIN

Last week I received my first Gretsch.(Hopefully it will happen again, from Them the Dolphins).Very good choice indeed, I am in love with her since the first sight....But now this is about the Dolphin, and I am so grateful to them. Tough I have a strong accent and probably overreacted a little(only a few hours) late of their answer on my order, I got very good service.Thanks Blokes, and specially thank You Stewart!!!(Sometimes just one phonecall can make miracle)RECOMMENDED!!!
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Like swimming with Dolphins.

I called.I spoke to Simon in Liverpool.Top lad.I placed an order.It arrived.No mess, no fuss.ALL OTHER MUSIC SHOPS TAKE NOTE.THIS IS HOW TO DO BUSINESS.Thanks Dolphinites.
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Oustanding Customer Service

I ordered a Martin Ed Sheeran guitar with another company and I received an email from them stating they could not deliver in time ( it was a gift for my husbands birthday) I immediately cancelled my order and called Dolphin and I could not believe the wonderful service I got. They had the guitar delivered within 3 days and all precesses were dealt with efficiently and professionally. Great communication with Simon from the Sales team. I cannot tell you how wonderful they are. A* all the way!! Thanks again guys!
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Simply amazing, highly recommended!

Great service, fast shipping and very friendly. What more can I ask for?
They even gave me a discount on products I forgot to order the first time. Superb!
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Excellent Service & Great Products

This is the 2nd time I've used the guys at Dolphin Music. Great prices and excellent service with free next day delivery. Thanks again Stewart.
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Great service and prices!

I use Dolphin Music a fair bit, and never have problems. One example of service is when I ordered several items at once and at first was slightly annoyed when they emailed to say one was now out of stock. However, I got a phone call, and they offered to 'upgrade' the drum pad to a better model and heavily discount it: so I ended up paying about £20 extra for £120 worth more product - and still getting it all on the original delivery date. Great save by customer services!
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Thanks Dolphin

Delivery today of Fender Strat Titanium Silver HH Floyd Rose RW, very prompt delivery and great tracking info, will not see my husband now!!!!
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Excellent speedy transaction from start to finish

I normally use the same supplier but Dolphin sourced and secured my product and also at the best price hands down, they are very committed to ensuring you get the best deal and its not just pennies, £50 of a difference for the Korg M3-88. I was also given a recommendation on monitors to go with the product, again out of the options (white or black case) i was told the white monitors were £50 cheaper, no brainer really and they even threw in free Phono/XLR cables to sweeten this already superb deal, i was powerless to resist.

I had the pleasure of dealing with a Mr Stewart Bradley of Dolphin Music, I would highly recommend you deal with this man, his honesty and demonstrated product knowledge are all you need to feel confident that you are making the right choice. Stewart arranged delivery schedules which were spot on and the M3-88 did not disappoint, the Monitors are of an outstanding quality also.
I had some questions along the way and Stewart was very prompt in his reply which would either be by email or telephone.
Aftersales is also excellent as demonstrated by the team when i had further questions so dont worry, these guys arent the type that once they have your money they couldnt care about when you get your delivery or be bothered answering your queries, THIS IS NOT THE CASE with Dolphin Music who will remain committed throughout the whole process.

The Korg M3-88 is my third synth, i have been eyeing up the Roland Fantom G8, once the wife has voiced her objections I will have no hesitation in returning to Dolphin Music for repeat business.

Do not be shy in asking these guys about any price matching, they will gladly do you a great deal rest assured!

Thanks guys and keep up the good work
And thanks to Stewart Bradley of Dolphin Music for his help and recommendations, saved me quite a bit compared to what I would have been paying with my usual supplier.
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I have used Dolphin Music several times now; faultless each time on all accounts!

I've used Dolphin Music, both by phone and on-line. Their sales staff have always been knowledgeable, helpful and friendly and their on-line service and delivery, fast and efficient. My latest order was processed and delivered exactly as they said it would be, down to the the hour and name of the delivery driver. Excellent, as always.
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Kinda weak...

So I ordered a Moog expression pedal that I needed for a session on Saturday.

I ordered it on Wednesday with next day delivery, was told it was in stock and that I would have it by Thursday. Thursday = no pedal. Friday = no pedal. Saturday = no pedal. Session = no pedal.

It wasn't until **I** contacted them on Monday that I learned that the item was not in stock, even though their website stated it was and still stated it was. No phone call, no email, nothing from them.

So then - I call to learn what's going on - and I am told that they will call me back immediately, definitely within 10 minutes. 1.5 hours later no phone call and I had to call them back. Their excuse was that they are busy - as in "thank you very much for your money but now you aren't a priority anymore"

Weak. I have to agree that they seem like 2 geezers in a garage much more than respectable company.

I give them 2 stars instead of 1 because they refunded my shipping. Hopefully I will have the pedal by the end of the week.
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Brilliant customer service

I had heard good things about this company from other people, so when I needed some musical goods they were the first place I tried. There was an issue with availability with an item I wanted, but that was sorted quickly via email and I was told all I needed to know. When I did come to place my order the website would not take payment, but I was very quickly phoned and emailed by Stewart, the same person who had dealt with my availability enquirement. Three and a half minutes later my order was successfully placed, and arrived the next day. I am very happy with the service I recieved, staff were easy to talk to and always happy to sort problems out, and the delivery service is very trackable and gived you an hour's delivery window. Will be using Dolphin again!
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Great customer service

I've been ordering music equipment off Dolphin for over 2 years now and their delivery is always prompt. I get emails every step of the way and any problem/query I've had was quickly addressed by their excellent customer service team. I would highly recommend :)
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Top Marks

Really good customer service given by helpful, friendly staff. Prompt delivery of goods. What more can I say.
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The best customer service there is.

Bought a Takamine Guitar, Delivered very fast and had excellence service.
I ordered the wrong type of case for my guitar and they helped me to sort out a case that would fit my takamine.
Would highly recommend
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Excellent

Excellent service ! Fast response ! Everything you want @Dolphin Music .
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really excellent service, ordered in the afternoon and delivered by 9am next morning!

Delighted with Dolphin Music, would have no hesitation in using again, great price and service!
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very good/superb

i like it .
very good stuff, very quick upgrade, very quick delivery -superb
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Appalling

I purchased a Gretsch guitar off of their website last week. It clearly stated that the Guitar was available in the store and the site also declared that if they did not have the equipment then it would not be on the website.
After waiting 24 hours for the item to be delivered I rang up Dolphin music and asked about the product, they told me that they didn't have the guitar in stock and that they could not get hold of another one.
I told the guy not to worry and if he would credit back my card the money I had given to the company. After a few minutes of discussion in which I had to demand the money back instead of having the same guitar in another colour he accepted to refund my money.
I was told he would refund my money there and then and that it would be available from 3 hours to 3 working days.
3 working days later I received an email saying that they had only just refunded my account and it could take up to 3 more days!
I still haven't received my money after four more days waiting and would recommend anyone wishing to buy from Dolphin music to seek their products elsewhere, it has been the worst display of customer care and diligence I have come across.
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Want great knowledgeable service, this is what the Dolphin Sales Team gives you.

Ive been purchasing from Dolphin for many years now and have great admiration for the company and its sales staff in particular. Always happy to help, with great enthusiasm. Quite often ill call down to the main warehouse to pick items up, and the team are always welcoming, giving helpful knowledgeable advise, making it easier to make decisions between equipment purchases. Im finding through this, that most if not all of my purchases are made via Dophin now.

Steve

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Dolphin Music Details

About this company

Buy all your musical instruments including, guitars, amps, and studio equipment, at Dolphin Music the UK’s leading online musical instrument specialist.

Visit Dolphin Music

Contact information

Call us on: 01514482080
We live here: L24 9PB
L24 9PB Liverpool
United Kingdom

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