I ordered Cubase 7 update from 6.5. It arrives as promised the next day, within the time slot given by the delivery company. I was able to arrange my day to take the delivery.
Parcel arrived, with excellent packaging and in perfect condition.
I would recommend Dolphin without hesitation.
I ordered a pair of KRK monitors from Dolphin with the knowledge from family members who have used them before that they are more than reliable, however this was the first order I have placed myself. Creating an account and following through with the transaction was quick and easy. The one complication that did arise (a mixup over dispatch/billing address) was dealt with brilliantly by David via email and the monitors arrived less than 24 hours after I placed my order! Brilliant product & great service, I will definitely shop with Dolphin again :)
The guitar amplifier I wished to purchase was available for £242 at a few shops but I chose Dolphin Music because they offered payment by PayPal, which is easier and requires no personal details to be typed-in at the order stage. I ordered the amp via Dolphin's website, on a Saturday afternoon. On Monday the amp was despatched via courier DPD and received the next day. Full marks to Dolphin for their high level of servic, and bonus marks to DPD for e-mailing to me the delivery day and a one hour delivery time slot, which they met. It may not always be the case but in this transaction I could find no fault. Free delivery on items over £49 is always welcome.
Can't say enough good things about this company, had a minor glitch and Steve in returns was an absolute diamond, sorted everything and even delivered a cable to my house on way home from work, outstanding customer service, Steve you are a credit to the company and to yourself, the measure of a company is not always when they get things right but how they perform when things go wrong and this company has got it spot on, customer satisfaction is the top priority, Thankyou Steve, cheers!
I have used Dolphin Music in the past several times due to them usually having the lowest prices and every time without exception the ordering process over the phone has been great. This time I spoke to Matt and he was very helpful and managed to arrange alternative products to anything that wasn't in stock and had great knowledge of all the products so I could ensure I was getting exactly what I required. The delivery was next day and I got an email in the morning giving me an hour window for the estimated delivery time which was spot on. As usual this was a straight forward and pleasant encounter and I will continue to use Dolphin Music in the future, highly recommended.
During the xmas/new year period, I was searching for a particular guitar from various online retailers - after a few enquiries to various websites, the one that got back to me the quickest was Dolphin.
I had opted to pay for the guitar using the finance option. I had hit a road block for various reasons. The team at Dolphin - in particular Simon - helped a lot throughout the road block, and I eventually got my order placed.
The other websites eventually got back to me - with an ETA on this particular guitar as mid-February. The guitar arrived direct from the supplier three days later.
The customer service and communication is second to none. Thank you again Simon! I wouldn't hesitate to use again or recommend to a friend.
I ordered 3 items, hoping that they would arrive before Christmas. They didnt' arrive and I e-mailed Simon and asked why I had heard nothing. I found that two of the items were out of stock so arranged that the single item in stock (which is the one I needed anyway) would be sent. The Delivery was smooth and I recieved e-mails to confirm when it would actually arrive so that I could be in. Simon also sent another Free item as an apology for the wait,. He has also been very helpful in answering questions that I have had since, relating to the product, so has more than made up for the initial wait. I am very pleased and would definitely order from Dolphin again.
I recently ordered a new Roland Integra-7 sound module trough Dolphin Music and I am very pleased not just with a better deal they gave me but the free next day delivery service as well.
Stewart was very helpful, I've got all the answers I needed every time to all my mail and through phone. It was important to me that the delivery arrive in the morning rather than afternoon and YES it's arrived in time.
All in all, I'm a 100% satisfied customer because the service and my Integra-7 sound module is really perfect! I'm planning (saving) for more goodies to come back soon.
Thank you Stewart, thank you Dolphin.
***I do not use facebook so I created a temp account just to post this review if you want proof of my order send me an email***
Review Of Dolphinmusic:
I placed an order with DV247 for a Yamaha fg700ms but I was told that the item was out of stock and I would have to wait 2 weeks for delivery so I decided to cancel. I ordered from dolphinmusic because the item was in stock and I thought it would arrive within 3-4 days.
Here are the list of problems I have had with Dolphinmusic.
1. When I placed my order the amount showed up in euros but It was taken out my account in £. This is not a huge problem but something that needs fixing.
2. I attempted to pay using my paypal acc but the payment was refused twice by paypal? I decided to pay with my debit card and the payment said successful which was fine until I noticed a email receipt from paypal saying I sent a payment?? I paid with my debit card so how did paypal manage to take out the funds from my acc when I never made the payment? I should point out I only got charged once.
3. I emailed dolphin music to ask If my order had been shipped and then 2 days later I get this.
In our bid to reduce fraud on the internet, we have issued new measures of security.
To proceed with your order we will need some extra details from you.
If you are opting for delivery to the same address as your invoice address, please send us something that has your name and address on it from the following:
- A copy of your driving license, OR
- A copy of your social security card, OR
- A copy of your bank statement, OR
- A copy of your council tax bill, OR
- A copy of a recent utility bill.
4. I scan 4 pieces of Id and send them to dolphin music and I get a reply back saying all is ok we will ship your order out today :)
5. According to dolphin music the package was shipped to me on the 24th but after sending several emails to them asking for a tracking No I am yet to receive a reply back. I have checked on the website and my order says direct ship but then when I check the status it says pending so why did they tell me it had shipped?
I would have saved 15 euro and maybe be playing my guitar by now If I kept my order with DV247.
Dolphinmusic has been the worst company I have dealt with in a long time and it looks like I will be waiting another week until I receive my order.
I contacted paypal to file a dispute against dolphinmusic on the 02/01/2013 and I received a reply from them with a tracking number the same day.
It is now the 03/01/2012 and my guitar finally arrived at 4pm this afternoon. If dolphinmusic have been ignoring your emails just file a dispute with paypal and they usually reply the same day.
This will be the last time I use this company it has been a horrible experience from start to finish.
Gaby Solomon found this review useful
After being let down by another online music shop the day before my sons birthday I contacted Dolphin Music and asked for some help in getting me a 6 string Banjo in time. Simon at Dolphin not only located a Banjo but arranged for delivery before 9.00am the next day. It arrived at 8.00am before my son had actually got up!
He is now, as I type, "Plucking Away" It sounds fantastic, Mumford and Sons I think.
Anyhow, Well Done Dolphin Music, as I said, "you saved the day!"
Thanks for your advice, special offer and swift dispatch of goods.
I'd recommend this company to anyone looking for great service - they do exactly what you wish a good company should!
Season's Greetings to you all!
Rang Dolphin Sat.1st Dec, on the off chance of securing Cubase 6.5 upgrade before 5th Dec deadline for free upgrade to Cubase 7, Guy I spoke to put me straight on to Stuart. He knew all details clearly. Gave me a discount on strength of previous purchase some 8yrs ago, threw in a useful freebee and free next day delivery, which equated to Tues (working post days). JUst simple top quality service
Having been let down very badly by another online retailer, I was frantically looking for a pink Ukelele for my daughters birthday, Steve at Dolphin was brilliant, quickly helping me to find the right model and ensuring swift delivery. I ordered on Friday and have just taken delivery on Monday morning.
Dolphin use DPD couriers who are easily the best and most reliable in the marketplace, so all in all a pain free and pleasant shopping experience and one small girls birthday saved!
I would not hesitate to reccomend Dolphin to anyone looking for great customer service.
I've used Dolphin Music a number of times and now and am never disappointed by any aspect of the transaction. The team, particularly Stewart Bradley, are informative and give a personal touch that few other companies offer. The next day delivery and postage charge is particularly impressive to me as I live in the Highlands of Scotland. With other companies, this usually means a surcharge on the delivery and a few extra days extra wait on even next day delivery arrangements. This is not so with Dolphin Music. I would not hesitate to recommend this company to everyone in the market for all aspects of music hardware, software, etc.
hi, i decided to buy my son an electro acoustic guitar for Christmas, didn't even know what one was when i started to look but googled music stores on Merseyside and decided to ring Dolphin, good move! I spoke to Simon Capper and at the end of the call i had ordered a lovely guitar and pack for a very reasonable price. I still don't know anything about guitars but I do know that I would recommend Dolphin and Simon to anyone else in my position. I had a call yesterday to tell me that the guitar would be delivered today and a text this morning to tell me the 1 hour time slot that it would arrive in, fantastic, can't recommend this store and staff enough! thankyou!
I ordered my Dj Native Instruments Z2, F1, X1 performance set up through Dolphin Music and I am very pleased with the attention Simon Capper gave to my account order.
This will now certainly allow me to move my project onto the touring stage :-)
I recently ordered a Vox AC30 valve amplifier from Dolphin who not only gave me a better deal than the shops in London but also shipped in free the next day when it arrived in perfect condition.
Simon, from Dolphin, was very helpful and gave me good prices on a number of alternatives and helped me make my choice. He also made sure that I was happy and received everything as I wanted and when I wanted.
Can one ask for anything more?
Thank you Simon, and Dolphin.
I bought UAD QUAD 2 and Auralex Acoustic solution products from Dolphin Music. I could not have had a better experience!
I was told the Auralex products that i bought was to be shipped from United States and i should receive it in 2 weeks time.
I did recieved the UA product but due to shipment delay at the customs here in UK and the Auralex wasn't received on the due date.
I decided talked to a great customer service agent who talked me through the whole process. I was given a free Solid Mic Stand and a free shipping too!
My customer experience was great dealing with guys at Dolphin Music! When I unboxed It I could not have been more happy! I am for sure going to buy from here always! They're really great people and web-shop to buying all your music equipment needs and I think should be "trusted 100%" I am very pleased with the products, services and support I have received.
I will continue to do business with DOLPHIN MUSIC!
I've shopped with Dolphin before when they had a bricks & mortar store in Huddersfield and they were great. I needed some new gear but their Huddersfield store had closed down so I visited their on-line store instead.
I was after an Ibanez GRG170DX (Lefthanded) "Black Knight" guitar, a practice amp and some accessories. Up to placing my order this was a pretty standard on-line shopping experience. The site was easy to use and the range of stock was impressive. Prices were comparable with other on-line outlets. I wanted to pay using their 9 months interest free credit plan and this was a breeze as the credit application and approval was all done as part of the checkout process; no delays waiting for forms to arrive in the post! Once the credit was approved and I'd paid the deposit on credit card my order was accepted.
A representative (Stephen Atherton) emailed me shortly after I'd placed my order to let me know that the guitar strap I wanted was no longer available. Stephen asked me to choose some alternative items and said not to worry about any price differences (within reason) as they would not charge me any extra. I selected a guitar strap that was worth significantly more than the one I'd originally ordered, my order was amended with no delay and I could see the changes on-line.
Another email followed to say that the amp I'd ordered was no longer being made but that they were contacting stores to see if they had any stock. I said I was interested in a slightly more expensive amp and once again they offered to supply this one instead at no additional cost!
Once the order had been finalised I could keep up with progress on-line at every stage. I received a text to let me know that the order had been transferred to their courier for next day delivery and another the next day to say that they would be delivering between 11 and 12. The courier arrived as scheduled and all items were present and correct.
I also received a few emails along the way from Stephen to keep me posted on the status of my order and to make sure I was happy once my order had arrived.
All in all I was very pleased with the overall experience and would definitely recommend them.
Oh, and the gear was first rate too!
Recently contacted Dolphin Music to request a price match on an item seen cheaper at other retailer.
This they did very quickly and efficiently.
In addition, thier postage rates were a lot cheaper compared with competitors.
The sales person was really friendly, helpful and had a good understanding of the product. He was also fast and efficient.
I really cant fault the service I was given. Price good. Service good. 5 stars. Thank you for a positive shopping experience.
i enquired about buying synths and was directed to stuart who helped me, giving advice on the different models, after i placed the order i decided i wanted to add to it and he took care of it, and arranged the refinancing.basically just great!just waiting for them to be delivered, hopefully very soon!
Couldn't be much happier with the set up I have just bought from Dolphin, got a set of KRK Rokit 6's and a pair of KRK KNS 8400 headphones yesterday, and I am absolutely made up. The agent I dealt with David Wood listened to what I needed in my set up and suggested, what seems to be, the absolute perfect set up for my needs, and I am ecstatic with the price I got. Thank you very much David!
All in all, 100% satisfied customer - service, price and product, all perfect! I will be coming back asap for more goodies!
Order a ukulele of the website, waited for 3 days, had an email to advise me on a delay of stock and whether i wanted to wait or they could upgrade me to an alternative free of charge. Obviously chose the upgrade and they sent the new one out the next day. Can not fault the service ive received. Will certainly be shopping with them again and will be recommending to my friends!
I ordered my Yamaha F310 on Wednesday evening at approximately 4pm and was informed that it wasn't in stock but that I would be notified as soon as my order could be completed. I requested that I pick it up in person from the warehouse as no-one would be in to take receipt of it. The following Thursday morning I received a text message informing me that my order would be delivered to my home address the following day. I called Dolphin to query this and spoke to Stephen Atherton, who was more than happy to oblige. He inquired as to the whereabouts of my order and called me back as promised to explain that there had been a mix up at the suppliers, (not Dolphins fault) and that he would keep me posted as to the whereabouts of my order. The next day, (Friday) I received another text message informing me of the 1 hour window in which I could expect my order, I called Stephen Atherton once more and he investigated this further including updating the dispatch information to include the next door neighbours address as an alternative delivery location should the item be mistakenly delivered to my address and not the warehouse. Stephen also promised to keep me posted, true to his word he called once more to inform me that my order had been left next door and offered to deliver my free softcase in person in his way home from work that evening! I've never experienced such obliging staff, it is a credit to Dolphin Music that even when mistakes occur their staff are on-hand to correct the issue and go that extra mile. This is what customer service should be.
Its a friday morning, its my daughters birthday so im up early before work watching presents being ripped into. I figured id have a mooch on dolphin and check out this bass ive heard good things about. I notice its price is more than reasonable and whilst still 38% asleep impulse buy the hell into it. Now, im at work its dawning on me what ive just done.... Im excited about my purchase its a mighty fine bass at an unbeatable price but its bought unseen and has a natural grain finish. Im starting to worry, what if its a bad example of maple with some unsightly knot on the front... I cant concentrate at work.. Oh no! So i ring dolphin up and i getthrough to Stephen or as he is now known 'the man' or just 'the'. I explain my worry and he understands. So what he does is go beyond the call of duty, into the depths of yhe shipping crate and grabs me a pic of my bass's grainyness for me to check over! Turns out it was a fantastic example. This service created all the cons of online buying to dissapear and to be left swimming in a pool full of pros. Stephen heres to you sir... Now i better get back to work!
Ordered Monday, said awaiting stock on Wednesday which I found odd as two out of three items said in stock, but on Thursday one arrived n Friday other two did, which was great as guitar was an order and only took 4 days too arrive, I purchased the boss gt10 guitar pedal, when it arrived the power supply didn't work, emailed them, withing half an hour was called and John from dolphin said he would send a power supply straight away and it arrived very next day and works fine, despite odd problem, all delivered in under a week and excellent prompt customer service, will use again as and when needed
I recently bought a couple of items from Dolphin Music, delivery was quick, however, one of the items arrived broken, must of happened in transit.
Dolphin Music, Simon Capper in particular, was a great help and offered an easy effortless exchange, great advice and guidance, I had my replacement in no time!
Will definitely be shopping here again.
I placed a rather expensive order with them a couple of weeks ago and thought everything was fine. The money left my account but I never received a dispatch email. Thought it was a little odd but wanted to wait and see what happened. I received an email a few days later explaining that there had been some security issues with my account. After a few emails back and forth the issue was resolved and after everything was cleared up my order was dispatched the next day and received the day after that. They even threw in some free strings for the trouble. Overall I am ecstatic with the communication and patience of the company as well as their clear and concise emails, most of which were from Stewart Bradley, who I would rate very highly. I would gladly recommend the company and use again.
Looking everywhere for great deals on electric drum kits when I was recommended by drumming teacher to come onto dolphin. Found the kit and compared prices to which I found a better deal originally on Thomaan. Spoke to Stephen Atherton who replied quickly and gave me opetions etc etc, very easy to talk to and drums himself so his advice was great. When I mentioned about a better deal he actually was able to match it as well as throw in free sticks and was able to do this in no time. Ordered the kit on friday and was all here by tuesday - only 2 working days to arrive! Fast and very good customer service, great product, great deal and saved alot of money and would highly recommend Dolphin. Many thanks to Stephen Atherton and Dolphin Music :)
Hello, i'm Dan 35 year old, from Romania. I found on Dolphin Music the last black Jackson DK2 available online in Europe. So after i've done the payment, they sent the guitar on Thursday and the next Tuesday in the morning i had it . What can i say about this site? All the best, good prices, very proffesional, the guitar was packed impecabble and the delivery was fast (from UK to Romania is arround 3000 km and the delivery was done in 4-5 days). I also would like to thank to one special person from Dolphin Music: Mr Simon Capper. He make all these possible and he was very professional and kind. So I thank you Simon for all you're support.
I have bought a couple of nice guitars from Dolphin - and will continue to go back there for my stuff... On both occasions I was kept constantly updated about the status of my order, delivery times, factory delays etc..etc.. Little stuff - but really important stuff when you are waiting to get your hands on a new axe! I dealt with a guy there called Stuart - who was really helpful, genuinely so - and made me feel like my business was important. It makes a difference. Waiting now for my guitar to come - the last one was in sealed factory shipped condition, pristine and expertly packed. Quality at a competitive price - a fantastic recipe!
What can I say.Big thanks to those nice people at Dolphin , especially Stephen.Nice one mate.Friendly service as they put me in the right direction to get a nice radio mic for a nice price,which will be going to sunny Gibraltar.I also needed two mic stands and two leads.All came within two days after ordering.
I ordered a Soundcraft mixing desk from Dolphins website shop. The evening before, I probably had to much wine to drink as the next day when I hit the 'buy' button, I was unaware I had ordered the 'wrong' mixer. It duly arrived next day and I had to eat humble pie and explain to the salesman what I'd done. Stewart Bradley went out of his way to be extremely helpful and made the normally complicated returns procedure easy and painless. We now have the 'correct' mixer which was sent within a few days.
I cannot recommend this company highly enough. Great prices, great service and truly excellent customer care.
Wendy & Pete Jamieson, (Devon)
Bought a pair of speakers which arrived separately. Glad to take advantage of the interest free deal however as I had to buy as a pair (to get the total over £300 for interest free option) the combined weight took delivery from being free to about £60.
So if I had paid cash and ordered the two speakers individually I would have saved this £60. So was it really interest free? Not really!
I discovered Dolphin Music a few years ago when my son wanted to buy a guitar whilst on vacation. The staff were very helpful and patient with his requests to look at what was nearly every guitar in the shop. 4 years later I rang them up to buy another guitar and the help I received was excellent again. This time over the phone the staff were more than accommodating to my requests and even threw in a wee pressie as part of my deal.
I wouldn't pass DM if I was ever to consider anything musical they could help me with in future.
Dolphin are the most organised and professional supplier I have ever dealt with. I purchase a lot of items (Music related and otherwise) for my work and the order process to the confirmation / updates on delivery and overall correspondance is perfect!
I ordered one day, the goods were with me the next - text messages when goods dispatched and then I even got a text telling me within the hour when the courier would turn up and the drivers NAME!
Now you tell me where will you ever get that from any organisation for any service......
Highly recommend them to anyone.
Next day free delivery on amplifier and leads.
Well packaged and kept well updated on progress by the sales staff.
One of the leads I ordered was not in stock at the time of dispatch so I recieved a free upgrade of the product so that I got my full order at the same time.
The price was by far the best in the market .
Order a Guitar Pedal from Dolphin Music in 2011(!!!) and paid £200+ pounds for the various parts. Was advised at the time that they did not have my PSU unit in stock for the pedal and that I would have to wait for it to come into stock, which I was fine with. A month passes and I have still not recieved an email, i chase it up only to be told that the company was actually entering administration/being bought out but my order would still stand. I have emailed numerous times in 2011 & 2012 to no avail either being passed on & on some occassions being told it was no longer their problem and was advised to seek my cash back through my bank, which i told them all along was not possible.
It is now over a YEAR since my order and i'm still being given no responce or some rubbish excuse without even the pleasure of a phonecall back.
I still see their online business (which is where the order was placed) is still up online and fully functioning so Not only have i been ripped off for £200+, i've been lied to aswell. I hope no one else has to deal with Dolphin the way i have, its still completely unresolved!
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