Well first of all they couldn't understand anything on the phone, background noise apparently, then also short of drivers so would only take my order if i collect.... people who have small children in the house can't collect at 7pm, sort it out Dominos!!!
Dominos... I have asked for you to remove my mobile phone number from your spam list several times, yet I still keep receiving texts. I get texts from Dominos stores that are 100 miles from where I live. Which is odd, because they are places I've visited but have never ordered pizza. One of the stores that texts me is in a city which I have driven past but have never visited or been within 50 miles of. Where are you getting your information from Dominos? I'm getting suspicious.
Ordered two pizzas on the Two for One Tuesday and it took over an hour to arrive and was cold etc. Spoke with Jess at the Bolton Derby Street Store and after words with James had the matter resolved. Then organised two free Pizzas on the Saturday and Stephanie had them delivered at bang on 8.30pm for X Factor. Thanks for the brilliant serice guys!
Ordered 2 pizzas from them - on a bogof deal. 2 for £15.98.
Until you go to the store, and have to face a teenager with a face like thunder. Looking at you the same way he probably looks at his parents when he's bad mouthing them.
Very unfriendly service, but when I made the cardinal sin of asking for 4 dips it really went down the drain.
They made me wait 10 minutes (because they had a problem with the till) It was 4 for £1, but I didn't have the exact money, so they needed to get the till open.
You would think at this stage sense would kick in, and they would just give them to you maybe (bearing in mind waiting 10 minutes while your pizzas are going cold)
I just said they could have the £1.10 I had on me (I had popped out quickly just to pick the online-paid pizzas up and didn't have any more cash) and we could call it quits for a couple of extra dips on top.
So 40p for 10 minutes of my time. Sounds reasonable.
Except to them. They said they 'couldn't do it'.
Translated as won't do it/'can't be bothered/don't care.
Thoroughly frustrated by now, the dips were just directed back at them....
The 'manager' (E.Hoy) responsible for customer concern was no better. Very argumentative over the phone, and unable to work out that the cost to Dominos of 4 pizzas would be less than a refund of the money I paid)
For my inconvenience & frustration, I was offered 2 pizzas and 2 sides (about £8 total cost price to make for Dominos)
Or my £15.98 back.
I chose the latter.
All this was on top of the fact I had seen staff at the same branch using a spatular to pick a pizza pan off the floor.
Then use the same spatular to get a pizza out of the oven!
I did wonder if they did that when visited by the Council, who gave them a 5 star hygeine rating....
Ms Hoy, rather than being concerned/shocked/horrified when I told her this merely advised me that I 'wouldn't be able to prove it' as the recordings were wiped after a month.
Good attitude and wonderful service then.
I'm not just saying this, but pizzas you can get in the supermarket (their own brands) seem to have come on a lot. I've had ones from M&S and Asda, and they have been as good as anything from Dominos. And we are talking £2 pizzas.
I've seen the future. Won't be setting foot in Dominos again.
Pizza is great, that's not my complaint.
the complaint is the service i get.
When i order online my pizza usually takes 20-30 minutes to arrive, that's nothing and that is great,
but once the driver comes here he never closes the game, he drops rubbish in my front garden as well!
room for improvement, as well as including red pepper in the menu as well as more expensive ham, so that 60% of my ham isn't fat jelly
I don't go to Domino's as often as I would like, but when I do go I love it! The Texan BBQ is just a league apart from any other pizza out there.
I used to get the pizza's delivered, then one day I actually stopped in the shop and was amazed to see, well, everything. Over the counter you can see them making all the pizza's from fresh! This is what I think makes them the winning pizza's they are!
Keep up the great work Domino's!
As a frequent customer you would think they would eradicate the on going issues to the customer. Im not going to tell you everything is great as its not. The only thing what draws me to dominos is the on going offers and the idea that if your pizzas are not right you can phone them up with out a great deal of hassle unlike the other competitors. I've had pizzas take nearly two hours before as well as under cooked and over cooked pizza's. And how is it that I seem to get bashed up wedges and chicken strips, it's obviously had a beating before getting delivered. Keep it up dominos as this is the way to keep customers!. NOT!.
When away from home, business or pressing social gathering, hunting down a take out and then experiment with food is a fools folly. Dominos online is a safe option that wont lead to food poisoning. Delivery estimates are usually exaggerated so as to lower expectations, loyalty is rewarded and they allow you to personalise the products for yourself, sound company and efficient website.
My subject inadvertently refers to another Pizza supplier - however this review is 100% about Dominos.....
I enjoy Dominos over some of the other Pizza delivery companies. Their website is easy to navigate and says it offers the option to name a create your own pizza so you can come back and order it again in the future without having to remember the toppings. I've never been able to successfully get this to work. Also the website never stores my details properly, I'm always having to update one of the contact fields for it to accept my e-mail address. This needs to be fixed.
The Pizzas from Dominos are second to none (in my view) one thing they don't need to change - in fact I urge you not to change a thing!!! Just need to get your IT sorted then I'll be a 5* happy bunny.
I used dominos online a few months ago, it was an awful experience, It took my order and my money.... I waited and no delivery, I phoned the local store to see what was happening, I quote "we haven't received your order, you will have to phone customer services. Anyway to cut a long story short nearly 4 hours later I managed to get a refund.
But needless to say their customer relations is appalling. The in-store manager was clueless and rude and their customer services team was un helpful and arrogant.
I WILL NEVER USE THIS COMPANY AGAIN.....
"HURRAH" For PizzaHut who haven't let me down yet!
They always deliver on time, provide a smartphone app that works after a fashion (and continues to improve) for convenient ordering, and provide plenty of deals. Food quality is good, and toppings are usually generous. Staff are efficient, and the delivery drivers are always polite. I have no reason to go anywhere else for my pizzas!
I do get a little annoyed when they ignore my repeated instruction not to spam me with email and SMS offers, but they've been quiet for a while, so I think they might finally have stopped. :)
I've been using Domino's website for home delivery for a while and it's very easy to use, can pay with paypal which I think is a bonus, don't need to get the card out every single time. Online ordering has the advantage of saving preferences and details, saves a lot of fussing around. Plus all your choices are in front of you!
your large pizza listed at £10
but if you get 241 it becomes £16
Eh? no small print anywhere showing this, and the large pizzas are not shown as reduced from £16, they are shown are £10 at regular price..... Dubious.
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