Doordeals Ltd reviews

Doordeals Ltd reviews

Excellent
9.2
from 0 - 10
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Review by confirmed purchaser

5* Customer Service

Doordeals have taken Customer Service to the top level...very helpful when discussed my needs via website..
.kept me updated throughout ordering and delivery process...doors arrived in good order at the time advised. Very good experience throughout, and the 3 doors ordered cost £120 less than on another "DD" site!!
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Review by confirmed purchaser

At last brilliant service and good prices!

Having been in the trade for 30 years it was so refreshing to find a company that actually
wanted my business. The order was taken efficiently and courteously and delivery was
on time. The door was £60 cheaper than I could get as well! Overall brilliant and I
will definitely use them again
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Review by confirmed purchaser

Very friendly efficient service.

Always kept informed of progress and friendly a prompt when dealing via email or phone. Product looks good on arrival which was quick and efficient delivery.
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Review by confirmed purchaser

Excellent product, great service and highly competitive price - what more can you ask for!

Quick delivery, super quality door and very good price - I'm a very satisfied customer, thank you!
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Review by confirmed purchaser

Extremely helpful, great prices

Very helpful when I attended and the prices are great
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Review by confirmed purchaser

Quality product quick delivery

Had to get an external thickness pat 10 door to match my internals. Found Door Deals who had the product in. A bonus was I could order it with high spec glazing. Delivery time was fine. They let me know when it would arrive and the driver was great - real helpful. Two downsides. The first was that the door had probably been stored with the glass in as a temporary glaze and due to the weight of the glass it stuck on the lower edge. It was very difficult to free up. The second was the fixings to hold the beading in were maybe a little long and these were also hard to free. Brake one bead in ten process. Apart form these minor details a good product at the right price. Recommended.
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terrible service - wrong product and difficulties returning

I would not use this company, sent the wrong door frame and then made it very difficult to return it.
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Review by confirmed purchaser

It certainly made an entrance!!

Our door was dispatched very rapidly and arrived in very good order as it had been packed correctly - and was very heavy! Absolutely delighted with the assistance given when we telephoned the supplier, very knowledgeable about the product and gave us the information we needed to proceed with our buy. Have not yet had it put in place but looking forward to seeing it in its glory. Would heartily recommend this company and would have no hesitation in ordering from them again should the occasion arise. Extremely good value for the money - when looking in high street stores they bear no comparison.
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Review by confirmed purchaser

Everything went smoothly

We were pleased with the way our purchase went, there were no delays and we are pleased with the product.
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Review by confirmed purchaser

Excellent all round service

Could not fault the process at all. First class.
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Review by confirmed purchaser

Good selection, competitive prices and no-nonsense delivery

I searched the web looking for a replacement external door made from hardwood because my rear garage door had rotted and fallen apart in the recent high winds. Doordeals stood out as a competitive company, even taking into account delivery prices, and offered me a better deal than my local wood supplier. Their web page was easy to navigate and they had all the accessories I needed, including the cut glass windows. Arranging delivery was easy and the door arrived as scheduled. I will certainly use them again when the need arises.
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Review by confirmed purchaser

A first-class product, backed up with first-class service.

After placing my order with Doordeals on the 7th Jan, via their website, I used the online 'chat' facility to clarify when my order would be dispatched.
The person I spoke to was very helpful, and highlighted the bit on the website that answered my question – currently 3-4 weeks lead time, due to the popularity of the door.

I was also emailed that information, in response to an earlier enquiry along the same lines.

On the 22nd Jan, I had another email advising me that my order has been allocated a delivery route, and (after a further email conversation with another member of the team) confirmed that they will try and ensure I get a call approx. 30 mins prior to delivery, so I will be there to receive it.

On 27th Jan, Doordeals emailed to confirm that delivery would happen on the 28th, and that the time slot was 10am-1pm.

At approx. 10:15am on the 28th, I had a call from the delivery driver saying that he was indeed about 20 mins away.

I met him at the property, and took delivery of my door - it was that easy.

Doordeals communication and service throughout has been fantastic – the door is exactly as expected, and the price was very competitive.

This sort of service shouldn't really be noteworthy, but it is - indeed as a consumer, clear, concise communication should be the very least that we could expect. With technology allowing delivery vehicles to be tracked, companies know where they are at all times.
Additionally, a simple call/text request to the recipient ensures that someone is available to accept delivery, at the time they say.

Doordeals appear to have grasped this customer-focussed work ethos firmly with both hands...and long may their excellent customer service and competitive prices continue.

I wouldn't hesitate to recommend them – thanks Doordeals!
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Review by confirmed purchaser

Very efficient

Website was easy to use. I found exactly what I was looking for at a good price, and the delivery was well arranged and on time. I would certainly use Doordeals again.
Doordeals

Reply from Doordeals

Thank you for taking the time to share your experience of ordering from Doordeals.

We're glad that you had a good experience and are happy with the stable doors you purchased.

Thanks again for your business and please don't hesitate to let us know if we can help you with anything else in future.

Regards,
Doordeals Ltd
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Review by confirmed purchaser

Brilliant courteous prompt service good prices

I ordered some French doors from doordeals last year and returned to buy second set which I could not afford at time, I was initially disappointed as couldn't now get French doors/side panels to match,I have had yo compromise to finish my DIY as doordeals do sell through end lines hence prices which I don't think is clear as could be, learn from my mistake keep your money and buy everything you need in one go then excellent service provided.x
Doordeals

Reply from Doordeals

Hi Mr Williets,

Thanks very much for taking the time to leave a review and your thoughts on the service you received. We're happy to hear that you had a good experience.

As you rightly say, unfortunately the style of doors you originally purchased had been unexpectedly removed from the suppliers range. As soon as we were made aware this was the case, we added a note on the website and ensured we secured all the stock we could of the remaining sizes. With our only source of this particular style being that supplier, we could therefore only offer the remaining stock sizes. We'll have a think about how we can try to make this clearer to the customer in future.

We're glad we could still provide you a solution with a different size and hope they door pairs have allowed you to achieve the look you were going for.

Thanks again for your business,

Regards,
Doordeals Ltd
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Review by confirmed purchaser

Efficient and frankly service

Fast delivery. Kept me fully up to date. Friendly staff. Prices good too
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Review by confirmed purchaser

Good Comms - Delivery arranged and arrived on time -

From ordering to arranging delivery - good comms. Good price for the doors as well

Delivered on the day arranged and at the time 07:15 am

thanks
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Review by confirmed purchaser

Reliable and trustworthy

I don't normally write reviews but would really recommend this company. I needed the doors within a certain amount of time and they fulfilled their promise and kept me updated as much as possible.
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Review by confirmed purchaser

Fantastic service, I can’t remember ever being kept so well informed……

The service has been absolutely fantastic. I cannot remember ever being kept so well informed. I was contacted to ask if the delivery date was acceptable and 24 hours before delivery I had a call to confirm it was still okay and later received an email with the time of delivery, and on the delivery day, it duly arrived on time. I even had to change my order from what I had ordered on-line, which was done for me over the phone, hassle free. I would recommend using door deals to anyone.

Doordeals Details

About this company

Large range of Internal Doors, External Doors, Door Furniture, Gates and Garage Doors. Many types of Wooden Doors and Fire Doors available at fantastic prices.

Visit Doordeals Ltd

Contact information

Call us on: 0114 2557800
We live here: Unit 3, Soho Works, Saxon Road
S8 0XY Sheffield
United Kingdom

Category

Doordeals Ltd is ranked 29 out of 86 in the category

Doordeals Ltd is ranked 8 out of 24 in the category Doors and Windows

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