Really pleased with the door, just a bit disappointed with the delivery. Was e-mailed stating that the door was in stock but took over a week to be delivered.
Would be helpful on the website if there was a statement saying "allow 7-10 days for delivery" when ordering.
Your phone & email contact was first class to keep me up to date & arrange delivery.
However, having been told to expect delivery between 7am and 10am the driver delivered at 6.30!! Obviously a bit inconvenient,,,,,, So only 4 stars.
So impressed with choice of product. Fantastic service will definitely use Door Deals again and highly recommend to others.
Our new stable door is fantastic makes our other doors look shoddy so will definitely be a customer again.
Very pleasant service and incredible value for money without compromise on quality.
Bought 20 walnut fire doors with huge saving, top quality and super fast delivery service.
If you're in the trade then time is everything hence I would not hesitate to buy time and time again :)
The doors I bought were discounted and did have a little imperfection which was not identified before purchase. For the price and service, I cannot complain and would buy again.
It was easy to order online. I received emails at each stage of the order so knew exactly where it was up to. Delivery date was sooner than I expected and the delivery was earlier than the delivery time given. I would highly recommend the company and would deal with them again in the future.
Hi Door Deals,
If I had the option to leave 'NO' stars, I would of!!
Whilst I was pleased with your customer service and the communication regarding finalising door completion via texting, I wasn't too happy with the quality of the door! When discussing the availability of my door I was very flexible with the time as it was for MY own house and not for one of my customers. Therefore, when I was told I would be getting a call on the 26th April to inform me of when my door was going to be delivered, as it had to be glazed first (as requested), I was surprised by the lack of quality and thought that had gone into the making the product. I had returned home from work at the same time as Lee (your driver) arrived to my house and not had chance to see an e-mail sent AFTER the delivery regarding 'checking quality of goods'! YES, an e-mail after delivery, sent at 18:00! I admit that maybe I should of phoned but seeming as Lee (your driver) had looked knacked after he'd told me he'd been up since 4am and driven from Sheffield that day to deliver my door at 5pm, plus other customers doors en route, I didn't want to keep him hanging around. We were also blocking the cars passing as our vans were taking up the road. I quickly checked the door, the quality was NOT good! Lee seemed to be actually upset that I wasn't pleased and had mentioned that all the previous doors like mine were the same. Not only did I find several splits on the threshold strip and the Z-bar was banged in with one nail on the bottom panel, it was also bowed and ill fitting. The mortise and tennon joints were appalling, the hardwood frame was dented, the beading for the glass was rough and the doors were not even wrapped! Oh. And it wasn't even glazed as requested! The utter worse thing was that ALL the facing panels were NAIL GUNNED IN! This has left whopping great holes and splintered timber from a nail gun happy operative! Now I will have to fill in these holes and sort out the joints. For the price of approx. £330 for this door I'd of expected more care and NOT just smashed out on a factory floor in half an hour! Plus a well over charged price £45 for delivery!! Lee (your driver) must of had loads of doors on his van at the time and I wonder if they were all charged £45 for each delivery!!!!! It would of been cheaper if you'd sent them by a courier!. IN fact it would of been cheaper if I'd made one myself!! I can't be bothered to phone and complain as I've already signed your delivery note stating 'if signed then no come back', but I might contact the 'Trading Standards' and the 'Consumers act' to see if I'm entitled to legal advice.
Four Seasons Carpentry.
I needed a non-standard door for my cottage. I checked on the internet and ordered the door from Doordeals. The service was excellent, the correct size door was delivered on the allocated day and time and at a very reasonable price. From the time the door was ordered Doordeals kept me informed of the progress of my order. I would recommend this company to anyone especially for any non standard door.
Doordeals were the best price for the pair of FLB doors I was looking for. Their communication is great and delivery was very organised. Delivery is a bit expensive, but the service is great, and the overall price was still unbeaten
The service is fantastic, I ordered the door on line I received a phone call to say when my door was to be delivered, it arrived art 7 am next day The door is fabulous, was everything said in the description, will definitely use you again and would happily recommend you to anyone looking for a good quality door at a very reasonable price.
We chose to order our doors from Door Deals as we had the opportunity to visit their showroom to see the quality of the doors for ourselves with the added benefit of paying extremely competitive internet prices!
The whole experience of dealing with them has been extremely satisfying. We were automatically contacted and updated at all stages of the order even to the extent that the delivery driver texted me the night before delivery to give me a specific time of delivery (as opposed to your usual any time between 9 and 5!) and he arrived as promised at this time.
I would highly recommend Door Deals.
The door was of very good quality, well worth the price paid. I would order from them again and intend to do so BUT.... the delivery service was terrible! The delivery cost was quite high but took over 2 weeks to come. First class price for second class service. A good company let down by whoever it is they contract out deliveries to.
First time buying from Doordeals, and I was very impressed with the service I received. At every step, they kept me informed about delivery dates and times - to the hour! When our door did arrive it was extremely well made, and it looked better than I had hoped it would!
I would recommend them to anyone thinking of buying a door.
1 txt and email for delivery time is suffice
Problems with credit card payment were sorted efficiently and I was kept up to date with delivery dates and options. The door is good quality and looks great. Thankyou to all the team.
Used them once before. Delivered to site when they said and the door was just as descibed. More doors needed for another job so I thought I would try them again. Just the same! Good communication great value for money. I am sure I will use again.
I ordered a number of Metric Oak Hagan doors and furniture. The quality of the doors, hinges and handles is excellent.
I wanted to match up a glass door that I'd bought several years ago and Doordeals was the only firm that could match the design. Delivery went smoothly and the delivery company was happy to wait while I checked for damage before signing for the door. There was no damage and the door was exactly what I wanted.
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