Doordeals Ltd reviews

Doordeals Ltd reviews

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Review by confirmed purchaser

Fantastic service from ordering the doors to having them delivered.

The quality of the doors I received for the money I paid was above my expectations. The service I received was first class from the only phone call I had to make until the doors were delivered. The doors had to be left outside and the delivery driver even covered the doors so there would be no damage.
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Review by confirmed purchaser

Doordeals lived up to the promises.

I was able to select the door that I was looking for very easily. I could view the door in full and the description was spot on. Payment was a bit sticky, as the invoice said that I hadn't paid but confirmation of credit card payment came through at a later stage. The delivery came in a door deals van and the company kept in contact with me throughout. The builder who fitted the door was impressed with the quality compared to others that he had used in the past. Overall, good value for money!
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Review by confirmed purchaser

Perfect!

Can't fault the service or the goods purchased. Staff clearly knew what they were talking about and everything was delivered within the agreed lead time. Will definitely be using Door Deals again. Thank you.
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Review by confirmed purchaser

Very personal service

The sales team were happy to give advice over the phone. Goods arrived when expected and in great condition. Good communication througout the sales process. Would recommend.
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Review by confirmed purchaser

Would recommend this company without hesitation..

Great doors at a good price..delivered on time...very good communication,kept in touch all the time..
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Review by confirmed purchaser

Outstanding Service And Customer Care

I was looking for some internal doors so decided to look on line as B&Q etc just didn't have what I wanted,
I came across Door Deals.co.uk by chance and its the best bit of luck I've had!
They had just what I was looking for solid Oak shaker style in a perfect colour, I rang them and went through the details of my order and Steve was really helpfully and friendly it's like I'd known him years.
Throughout the whole process they were helpful and a pleasure to deal with, delivery was quicker than I expected and when the doors arrived they were perfect. Well packaged and beautiful. I'm looking at one now.
THANKS DOOR DEALS :)
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Review by confirmed purchaser

excellent service

Superb service from ordering to delivery, and helpful and polite on the phone when tracking order
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Great service, great doors!

I was struggling to find a company with doors in the sizes I required, it turns out, once I got a joiner to come and look, this was because the old ones in the property were in very odd sizes.

Door deals came to the rescue, with their section of custom made doors offering me a couple of choices in the sort of style I was looking for what looked like a reasonable price.

Having read about them on their website, I gave the company a call and they couldn't have been more helpful, checking that the sizes were correctly measured, advising me about what hardware I would require and answering my questions about the doors.

They got the doors made up and sent to me in the time they said they would and a helpful driver in one of their own vehicles brought them into the house for me - not sure about the bright green van colour though!.

The joiner I paid to fit them (I'm rubbish at DIY!) was impressed with the quality and asked where I'd got them from, which I think is always a good sign.

All in all, I'm very happy with my purchases and would recommend Door Deals.
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Joke of a company! Poor delivery, communication, and quality of product

We first ordered our doors from these clowns on the 29th of May 13. On the 4th of June we were advised that the doors would now be with us on the 23rd of July which is already too long when you're trying to renovate your house. On the 25th July we emailed asking for any further information on our doors whereabouts. On the 14th of August we got a reply saying we were to expect our doors on the 6th of September, at this point we asked for a guarantee on the date or our money back, at which point we were told a refund or discount would not be possible.
We finally received one door on the 28th of August, and the other three on the 16th of September. So three and a half months after ordering and no real apology for our delay, we finally had our doors.
The doors we received were of sub-standard quality and definitely not fit for purpose. We painted one of the doors (although we painted one side with water based primer which was the wrong type, and the other with an oil based primer) and the door veneer bubbled and lifted on both sides in numerous places. On further examination of the other doors, the veneer was already lifting and cracked as we took them out of the wrapper. Certainly no quality whatsoever for the price paid.
On informing the company of this problem and many phone calls to them we finally got the problem resolved by having to speak to their supplier directly (instead of the doordeals doing this as it is their job) and received refunds for the three doors that were unpainted even though the reason for bubbling was clearly a quality issue with the doors (this was confirmed when a staff member said they were having lots of issues with this particular door).
The company never offered an apology for any of this and we had to chase them constantly. Overall this company deserves to be given a wide berth from anyone who expects quality doors with decent delivery time and good customer service.

Take my advice. STAY CLEAR!!!!
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Not even an apology.

I ordered the doors and they took my money on November 21st and they did not arrive until January 9th and they didn't bother to communicate with me at all until I contacted them in mid December asking 'where's my doors'. What bothers me the most is two things - they did not tell me there would be a severe delay until thy had taken my money, and then they said ordered items weren't refundable (so I had to wait on them, I couldn't cancel and go somewhere else) and secondly, in all the communications, where I was obviously whinging and complaining over this delay, they did not bother to apologise once. Shamefully unhelpful and totally out of order.
Doordeals

Reply from Doordeals

Hi Mr Minton,

We're disappointed that you feel this way and deem fit to leave us a review of this nature.

We are genuinely sorry that you feel that the order didn't arrive with you within an acceptable period of time, but we feel we must comment on some of the points within your review as we feel they give an unfair representation of the order.

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You state that "they didn't bother to communicate with me at all until I contacted them in mid-December", as we log all email communication and record telephone calls, I can assure you that:

- We emailed you the morning after you placed the order (22/11/2013 - 09:50:39) thanking you for your online order and advising the lead time for the manufacture of your door (as also shown on the product page before placing the order) and details on the order and delivery process. This email also invited you to advise us if lead times were an issue.

- 9/12 - We emailed you to advise when the door was due into us and to explain the glazing process.

- 19/12 - We emailed to inform you that the order was ready for dispatch and expressed a preference to deliver on our own vehicles rather than via a next day courier due to the busy Christmas period and likely damages that could occur via this method of delivery. We again expressed that if this wasn't acceptable and if you needed the items quicker, to let us know and we'd make alternative arrangements.

You replied on the same day, stating that you "suppose that will have to suffice", we therefore planned the delivery on our own vehicle, at which point you confirmed the proposed date of January 9th was okay.

The order was delivered on the 9th January as arranged.

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You also mention "they did not tell me there would be a severe delay until thy had taken my money".

Before order, on the product specification of the item that you ordered, it clearly states the manufacturing lead time for this product. We also emailed you as we began processing the order the morning after it had been placed. In this email, we again communicated the lead time and process and requested that you let us know if the lead times were a problem before the doors began manufacture.

The only further delay beyond the originally communicated lead-time would have been the delivery being scheduled for first working week of the new year, which, as explained above needn't have been the case as we did offer the option of making alternative delivery arrangements if you weren't happy to wait for delivery on our own vehicles in the new year.

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You state that we said "ordered items weren't refundable"

This isn't the case, we always (as explained above) email to confirm lead times on products which are manufactured to order. In this email, we invite you to let us know if lead times are an issue and had you done so, we would have offered you a full refund without question.

We ask in orders which include manufactured to order and custom sized doors, that customers double check their sizes and options, as once the manufacturing process has begun, these can't simply be changed/cancelled.

We didn't however, at any point, suggest that we wouldn't cancel and refund the order if the timings were an issue.
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For these reasons, whilst we absolutely take on board that we didn't meet your expectations, we do feel hard done to with your review of our service.
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Excellent company, lovely doors

I cannot praise this company enough, their customer service is 100%. I ordered a pair of hardwood french doors before Christmas. I was having some building work at home and was hoping they'd be ready when the builder needed them. Unfortunately their proposed delivery date meant they wouldn't arrive when required so I arranged for them to be collected by courier. I phoned customer services to explain and they couldn't have been more helpful. They ensured the doors were ready for collection and well wrapped so they weren't damaged in transit, and my delivery charge was refunded within 48 hours.

The doors are really good quality and I'm so glad I ordered them from Door Deals. I would without hesitation order from this company again.

Debbie Rothwell
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Review by confirmed purchaser

very reliable

good reliable prompt service
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Review by confirmed purchaser

Fantastic quality oak doors

Doordeals Ltd were very helpful. They delivered the doors quickly and I was very impressed with the price and quality. Would use again, and recommend to a friend.
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Review by confirmed purchaser

Fantastic service - beautiful door!

I absolutely love my new front door! Very sturdy, classic and beautiful. The glass and the lead work are lovely. The delivery guys, in spite of a very early delivery time, were very friendly, chirpy and helpful, as were the office staff when I called to check on timings etc.

Would most certainly recommend to anyone and will use them again if / when I move house! Thanks!
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Review by confirmed purchaser

GOOD COMPANY

GOOD SERVICE
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Review by confirmed purchaser

Good product ,arrived on time

Good product ,arrived on time
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Review by confirmed purchaser

Quality and speed. Perfect! Happy customer!

Beautiful doors, great quality, delivered quickly, no hastle. Will definitely recommend and use again.
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Review by confirmed purchaser

Very helpful company great doors

Good quality doors best prices we could find, no problem getting one of the doors replaced.Over all very happy with the doors and the service provided would recommend this company to others
Doordeals

Reply from Doordeals

We appreciate you taking the time to leave us a review, Mr Thornton.

We're glad to hear that you are happy with the 1930's doors and the service that we've provided, we'll be in touch to arrange delivery of the additional doors as soon as we can.

Thanks again for your business and the kind words.

Regards,

Martin
Doordeals Ltd.
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Slow delivery, poor product and communication

Paid for a custom sized door with a 2-3 week lead time. Ended up receiving the door after 5 weeks and several calls and emails chasing. Poor quality door, looks like it was thrown together on a Friday afternoon. We've now got to paint it rather than varnish to hide the imperfections. Would not use again !
Doordeals

Reply from Doordeals

Hi Mr Stafford,

We're disappointed and sorry to hear that you feel this way.

We do try our best to ensure that any bespoke/custom size orders are manufactured and delivered to the customer within the most efficient time frame possible.

On this range of custom sized Hemlock doors, unfortunately there is currently a lead time of 2 to 3 weeks for the manufacture of the door. Both the organisation of the specialist glass you requested with the door and delivery are forward of this manufacture lead time as stated at the point of order.

We're surprised that you weren't happy with the quality of the door as we've had nothing but positive feedback on these doors and their construction. Being delivered on our own vehicle, our driver would have been more than willing to allow you to check over the door and express any concerns you had. In the event of any concerns he would have taken the door back with him and arranged to resolve any issues you may have had as soon as possible.

We do take on board your comments and we'll continue to do what we can to ensure that lead times on custom products are kept to a minimum.

Regards,

Martin
Doordeals Ltd.
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Review by confirmed purchaser

quality service

BEST PRICE AND QUALITY DELIVERY AS PROMISED

Doordeals Details

About this company

Large range of Internal Doors, External Doors, Door Furniture, Gates and Garage Doors. Many types of Wooden Doors and Fire Doors available at fantastic prices.

Visit Doordeals Ltd

Contact information

Call us on: 0114 2557800
We live here: Unit 3, Soho Works, Saxon Road
S8 0XY Sheffield
United Kingdom

Category

Doordeals Ltd is ranked 29 out of 86 in the category

Doordeals Ltd is ranked 8 out of 24 in the category Doors and Windows

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