Great company with great customer service.
Rep's advice was really helpful in my choice of what I needed to purchase. They also put my mind at rest about the return of the item, if it had to be returned outside of the return date. This was due to the part going to France and my return being outside of the return date. Really good customer care. We'll done.
Found you on a google serch, placed the order, had five (yes 5) different emails to tell me of the progress of my order, then delivered quicker than expected.
Could not praise the service enough. Use them for work now as well.
When you run your own small business in the service sector you pay great attention to service standards elsewhere, Too often I am left dismayed and disappointed DOORSTUFF however have been a delight to deal with, great website, informative and straightforward. Communication and helpfulness were first class, Prices were extremely competitive, and order was dispatched and received quicker that captain kirk could of got it here. You might think i'm easily pleased, maybe so I just appreciate things done properly.
I'll be back.
Visiting the website provided me with all the information I needed to assure me that Doorstuff could provide me with all the materials I needed to complete my 'sliding doors' project - in spite of never having undertaken such a project previously.
The ordering process was very user-friendly and delivery was exceptionally quick, arriving at my selected, preferred time.
The fixing was exactly as set out in the online and paper instructions accompanying the delivered materials resulting in an excellent finished job which has transformed our room at a fraction of the price that bespoke wardrobe door installers charge.
My only suggestion for improvement is providing screws for fixing the rails and including recommended hanger fixing points across the width of the door to be hung.
My son contacted your company as he was making wall to wall wardrobes for me. The person he spoke to was very helpful and directed him to the correct parts that he needed. When we realised that the 'sliders' wouldn't be strong enough for the weight that we wanted them to cope with, the parts were changed without any bother.all in all, a very pleasant and efficient company to deal with.
Doorstuff had exactly the product I was looking for. All very straightforward and easy to follow details on line to make sure I was ordering correctly. As a female DIY'r The kit was easy to fit so 'job done'. 100% happy.
Just searched internet for a named brand worktop and this company's web site appeared with the exact worktop I had been looking at in a local kitchen shop at a third of the quoted price.
Delivered when they said and made a substantial saving.
I ordered a door lock for a fire door on Tuesday afternoon - it was delivered on Wednesday morning and fitted by tea time.
Well done door stuff - I previously had sought many sites for the particular door lock
I ordered a number of sets of sliding door gear. There staff are very helpful and informative, I got the wrong track for one set which they kindly organised, collecting and sending out a replacement.
If only every company was as helpful.
This is the second house refurb we have done in two years, each time renewing the doors and door furniture. Doorstuff handles and hinges are exceptional quality at an incredible price.
My order was small but important. The lady who I dealt with over the 'phone dealt with my order in a friendly, efficient manner, particularly about the postage and delivery, and I received the package the next day. Good work.
PS I have ticked your acceptance form because my comment won't go through otherwise but I do not want to be under any obligations at all to your goodselves or register with you. Consider the form unticked please. Richard Cooper
We have yet to install the new electronic sliding system into our larder... but have no doubt it will be fine.
I have used Doorstuff several times now and they had what I wanted , were competitive and order processing was easy. Once the delivery company messed up but I contacted Doorstuff and they responded brilliantly and tracked the order in the carriers network , knocked the carrier into shape and the consignment arrived next day. Sometimes things need to go wrong to test people out and Doorstuff passed the test with flying colours. Excellent supplier.
I SEARCH THE INTERNET LOOKING FOR FIRE ESCAPE DOOR PANIC BARS & COMPONENTS. THE PRICES LOOKED REASONABLE SO I SPOKE TO ANDY WHO HAS EXCELLENT KNOWLEDGE & HE IS CUSTOMER FOCUSED.
ANDY WAS VERY HELPFUL INDEED & DOES NOT TRY & GET RID OF YOU WHEN YOU HAVE A PROBLEM.
I HAD A COUPLE OF ISSUES WITH THE COMPONENTS ONE WAS OUR FAULT. NO QUESTIONS ASKED ANDY SENT OUT THE REPLACEMENTS & WE RECIEVED THEM THE NEXT DAY.
I WOULD HIGHLY RECOMMEND.
THANK YOU ANDY & DOORSTUFF
Good quality product delivered very quickly. Unfortunately one part was missing but posted the following day.
Instructions for door height could have been easier to understand if in written rather than diagramattic form.
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