A lot of chasing!!
Booking and paying was easy and professional, getting hold of the tickets was more difficult! Contacted the company many times chasing the tickets as I was moving a week before the concert (tickets purchased ages ago as a Christmas present) and was told many times that they would ring me prior to despatching the tickets so I could give another address. Received a text one evening to advise they had been sent SD to my old address, which was empty!! Eventually have them now but more stressfull and time consuming than I had hoped.