DPD UK reviewed by

London, GB

19 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Delivered to the wrong address & No customer service

I have had issues with DPD before where they have delivered to the wrong address AND just left the package on the doorstep. I gave them the benefit of the doubt as there are 2 properties with the same house number. However, on my most recent delivery, I was very clear about the location. They still attempted to deliver to the wrong address. When I tried to call to resolve this, there seemed to be no way to speak to a human. I used the website to just arrange collection rather than have another failed delivery. When I went to the local depot, there was a small door resembling a fire exit for collections (at least the entrance for the staff looked nice!). I pressed the buzzer no less than three times with no answer. Eventually, after speaking to someone at the staff entrance, they finally let me in.

All in all, I think it's a terrible service.
    DPD UK
    TrustScore 5.7 / 10
    3,032 Reviews

    Reply from DPD UK

    Hi SD,

    Really sorry that you hold a negative perception of our company. Thanks for taking the time to leave feedback. I hope that the experience will be smoother next time we deliver to you.


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