They stick your parcel in a depot or on a van and do not deliver it. We have chased for over 2 weeks. Guess what? They conveniently don't issue a telephone number, other than for a recorded message. You can chase them for weeks and they will not deliver and not respond.
Eventually they called us to say the driver couldn't find our house. We live on a straight, main road, with houses in number sequence order!
A complete waste of time.
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Hi ATW, Bristol, I'm sorry that you had problems with your recent delivery. Do you require any assistance in getting the matter resolved? Please send an email with your parcel reference number and a phone number to firstname.lastname@example.org and I'll look into this for you. Kind regards, Bobby.