DPD UK reviewed by

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Absolutely Useless - Constantly FAIL at delivering parcels - Does the CEO of this company know how crap they are? Does Mr McDonald even care?

DO NOT USE DPD. In future before booking a delivery I will ask the company involved who will be the courier delivering the goods.
If it is DPD I will go elswhere. If I could give minus stars I would

I get continuous excuses why they can't deliver - I get pre 12am deliveries late.
This is not the first time I have been completely let down by this incompetent company

I have just waited in all day for a non existent delivery. Then at 18.30 on a Friday night I get told I have until 19.00 tonight to pick up from the depot as they cannot get to me!

This has cost me a days wait today & now I do not have the equipment needed to go to work tomorrow.
I absolutely despise this company.

I expect, some one that bows as low as possible, every time one of the useless management team walks by will answer this review with the standard:-

"I'm very sorry for any inconvenience that has been caused. I understand how frustrating this must have been for you - or - Sorry to hear that this was your experience. I hope that you have not been too inconvenienced as a result"

WELL I have been inconvenienced. You were paid to do a job. YOU FAILED
Now the chain of events makes me FAIL "ONCE AGAIN"
As a director of a growing company, I am being forced to lose work through DPD not able to simply deliver a parcel.
They take your money, FAIL miserably & still get to keep your money for FAILING you.

Read this from their CEO:
Dwain McDonald, DPD UK CEO, said: "Not only do we lead the way with fantastic innovations like Predict (DPD's one hour delivery time slot service), but customers can be assured that we will do the utmost to ensure we meet their expectations."

Let me put you in the picture Mr McDonald - You talk "Bollocks" complete & utter lies.
I am point blank calling you a LIAR.
Your company has not even tried to do anything other than let me down.

GOD - I'm frustrated, I am going to let down so many people tomorrow through your incompetence Mr Dwain McDonald.

I hope you experience the poor service you give your paying customers.
    DPD UK
    TrustScore 5.7 / 10
    3,032 Reviews

    Reply from DPD UK

    Hey Mikey,

    Thanks for taking the time to get in touch. I really am sorry that we haven't given you a great service on the occasions that you have used us.

    Firstly, I see that you collected the parcel from your local depot on Saturday - was everything okay when you visited?

    Secondly, we'd hate for you to have a lasting negative impression of us, and we are keen to allay the concerns that you have shared with us.

    Would it be possible for you to drop me an email so that we can strike up a more detailed correspondence? - socialmedia@dpd.co.uk

    Kind regards,

    Bobby.
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