DPD UK reviewed by

Manchester, GB

3 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Could do better

I had text from DPD UK to say they would deliver a parcel between 12.59 and 13.59 and to make sure I was in to receive it. Nothing arrived. I checked the tracking and it says "unable to locate" but they have my phone number and only needed to phone and ask for directions. They managed to deliver a parcel here for my neighbour this morning. I now have no idea whether they are going to try again or whether it's gone back to the depot. I tried phoning their customer services but couldn't get through to a human being (Their automaton hung up on me twice). Not fantastic.

Update 9th January
Today the parcel arrived on time. I have therefore updated my rating. I just wish they had got it right first time and still feel that the ability to contact a human being in their customer services department when none of the pre-recorded options is relevant would be an improvement.
    DPD UK
    TrustScore 5.7 / 10
    3,027 Reviews

    Reply from DPD UK

    Hi Lawrence,

    Sorry about that. Unfortunately, the reference number that you supplied is not recognised by our systems. Can you please email socialmedia@dpd.co.uk with your full address and phone number (please also include any other reference numbers that you have).

    Kind regards,

    Bobby.
    Comment (?)