I had text from DPD UK to say they would deliver a parcel between 12.59 and 13.59 and to make sure I was in to receive it. Nothing arrived. I checked the tracking and it says "unable to locate" but they have my phone number and only needed to phone and ask for directions. They managed to deliver a parcel here for my neighbour this morning. I now have no idea whether they are going to try again or whether it's gone back to the depot. I tried phoning their customer services but couldn't get through to a human being (Their automaton hung up on me twice). Not fantastic.
Update 9th January Today the parcel arrived on time. I have therefore updated my rating. I just wish they had got it right first time and still feel that the ability to contact a human being in their customer services department when none of the pre-recorded options is relevant would be an improvement.
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