DPD UK reviewed by

Reading, GB

1 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Calling card dumped miles away from my location. Driver obviously had better things to do.

I paid a premium to receive my parcel on a Saturday. I spent the predicted delivery time-slot pretty much staring out of my front door so that I did not miss it.

No sign of a DPD van anywhere. I checked the status, only to see that it had been changed to "Delivery Attempted". It definitely hadn't.

I then got hold of the local depot to figure out what was happening. The guy I spoke to was thankfully very helpful and said he would check it out. Turns out the driver hadn't gone ANYWHERE near my address and had instead dumped a calling card about 5 miles away. He obviously had more important things to do, other than his job.

This experience was unacceptable.
    DPD UK
    TrustScore 5.7 / 10
    3,042 Reviews

    Reply from DPD UK

    Hi Ross,

    I'm really displeased to hear that this was your experience :(

    I see that after you spoke with our representative at the depot, the parcel was delivered on the same day, in the afternoon - was everything okay when we visited you?

    Please drop me an email to socialmedia@dpd.co.uk if you require any information or assistance.

    Kind regards,

    Bobby.
    Comment (?)