DPD UK reviewed by

Lancaster, GB

1 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Lied about trying to deliver, no calling card, no response from driver after calling customer services. Terrible service.

It appears that I am not alone here, so I will be repeating a lot of what other people have said.

I worked from home today in order to receive a parcel that I had ordered online. DPD informed me via email that the delivery would arrive between 4pm and 5pm. I waited in and did not leave the house all day, and at 4.30pm I received an email instructing me that the courier had attempted to deliver the parcel but that there was no one there to receive the delivery and that a calling card had been left, however nobody has visited my house and no calling card has been left. The online tracker now reads that a delivery was attempted (not true) and that a calling card was left (not true).

As I need the parcel for this weekend I rang the customer support helpline (at a cost of 10p per minute) and spoke to someone there. I was told that the driver would be contacted and that my mobile number would be passed on to the driver to arrange redelivery today: it is now 6.40pm and still no phone call, so I can only assume this won't be fixed today.

What has annoyed me about this process has been the lies. Saying that a delivery was attempted is not true (as I was working from home) and also saying that a calling card was left is also not true (as there is no card).

I will be contacting the company from whom I ordered the parcel and request that they refrain from using DPD in the future. Judging by the reviews on TrustPilot I am one of many who have been let down by this outfit.
    DPD UK
    TrustScore 5.7 / 10
    3,028 Reviews

    Reply from DPD UK

    Hi Matthew,

    I'm really sorry that this was your experience - we didn't mean to inconvenience you. I see that the parcel has since been delivered - do you have your parcel?

    Please email socialmedia@dpd.co.uk if you need me to assist in any way - remember to include a contact phone number.

    Kind regards,

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