DPD UK reviewed by

Nottingham, GB

1 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Too much automation makes contact difficult in the event of things not going smoothly

I ordered a tent with next day delivery via DPD and while all the automation is great in that you are constantly updated, it's not great when things go wrong (which is often judging by online reviews). I recieved an email an hour ago saying delivery was attempted but I wasn't in. No "we missed you" card was put through the letterbox and the door bell didn't go so the guy never turned up.

All the phone numbers are irritating automated numbers that get you nowhere. I've emailed socialmedia@dpd.co.uk and I'm awaiting a response.

Hopefully I'll get my tent by the weekend...
    DPD UK
    TrustScore 5.7 / 10
    3,032 Reviews

    Reply from DPD UK

    Hi Lewis,

    Sorry for any inconvenience caused. Having looked into this, I see that you've opted to collect the goods from your local depot. To re-iterate what our customer services team told you, you'll need to bring ID with you in order for the goods to be released.

    Please email socialmedia@dpd.co.uk if you have any queries.

    Thanks for your patience.

    Kind regards,

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