DPD UK reviewed by

Kingston upon Hull, GB

1 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Rubbish!/But good Customer Service

I received a text saying your parcel will arrive between 11 30 and 12 30, knowing this I sat in the living room waiting for the knock on the door. Then at 12 40 I received another text saying I missed my delivery and they had left a calling card! No, no one had knocked at the door I was sat waiting for it and I hadn't moved and even had the TV on low also no sign of a calling card! No one has knocked on the door and no one had left a card. Now I have to wait until Monday to own something I'm already paying a direct debit on! Utter joke! No way I'm making the drive to York when I've already taken a day off work to recieve this parcel!!

They have sorted everything brilliantly, I upgraded to Sat morning and paid the £12 which they have refunded. Disappointed to not of recived my parcel today but they have made a good effort to get things sorted for me, thank you
    DPD UK
    TrustScore 5.7 / 10
    3,030 Reviews

    Reply from DPD UK

    Hi Stuart,

    Sorry to hear this. Unfortunately, you have not supplied a valid parcel tracking number, so I cannot look into this. Can you please email me at socialmedia@dpd.co.uk with your full delivery address and a contact number and I'll investigate.

    Kind regards,

    Bobby.
    Comment (?)