DPD UK reviewed by

Aberdeen, GB

3 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

God awful (lack of) service.

I've been waiting all day today for my parcel. I was told I was going to get it between 16:08-17:08. At around 17:25 I receive a text mesage on my phone saying 'Your parcel has been delayed as no one was in to sign for the order'. First of all that is complete bullshit. I have been waiting patiently all day for my parcel, at home. Second, the driver clearly did not even bother to come round as he did not leave any delivery slips. Hell, I can even produce video surveillance evidence that the DPD van did not even pass my house today. They just send me a text message blaming me for their incompetence. Lying, instead of owning up to the fact that they didn't make it. Blaming me, who I have been waiting all day for them to show up, for their incompetence to deliver when they made a commitment to deliver. And now of course, I have to waste yet another day, to see if the DPD delivery guy will take the time out of his busy schedule to do his job, or if he's going to take the piss again.
Chris Holm and Olaa 'Timeless' found this review useful
    DPD UK
    TrustScore 5.7 / 10
    3,039 Reviews

    Reply from DPD UK

    Hi Andrei,

    Please accept my apologies for the delay that you experienced - we did not intend to cause any inconvenience to you. Having looked into this, I see the parcel was delivered the following day - do you require any assistance? Feel free to contact me at socialmedia@dpd.co.uk if you need any help.

    Kind regards,

    Comment (?)